Most of the perfume products I've received from JS have been great. Did get a dud 1.7 oz TF Oud Wood. They sell it as a 'private blend'. Nothing like my large bottle from department store. I do save a... See more
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Review summary
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Company details
- #28 of 45 best companies in Watch Store
- #109 of 458 best companies in Clothing Store
Written by the company
Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.
Contact info
140A 58th Street, Suite 6N - 6th Floor, 11220, Brooklyn, United States
- 877-834-1434
- orders@jomashop.com
- www.jomashop.com
Replied to 96% of negative reviews
Typically replies within 2 weeks
Good shopping I will like good prices…
Good shopping I will like good prices and I’ll be bay for my birthday gift
Great experience!!!!
Poor quality check on items and terrible customer servies
Order 2 items. One came with a wrong size listed on their site, one damaged. Provided all pictured showing the damaged items but they still deny shipping label for return even though it stated clearly on their website. Be aware of this company when dealing with their customer services. Will never order again.
Jomashop website and prices deliver.
I relied on the Jomashop website to prioritize my favorite watches choices . After weeks of research and debate I finally settled on a choice. Jomashop delivered a fantastic watch at a great price. I couldn’t be happier.
Love the site a lot and the middle…
Love the site a lot and the middle eastern fragrances that they have are amazing
I've purchased several niche and…
I've purchased several niche and designer fragrances from Jomashop, and I genuinely appreciate their vast inventory and competitive pricing. However, what consistently disappoints me is the lack of accessible, human customer service. Trying to reach someone by phone feels almost impossible, like gaining access to the White House. As a U.S. customer, I value being able to pick up the phone or send an email and actually get a timely response. Instead, it often feels like you have to go through mental gymnastics just to find out the status of an order. Great products but Jomashop needs to improve their customer service availability.
Very chic fashionable pieces
A vanilla fragrance that can be worn in…
A vanilla fragrance that can be worn in Summer... stunning! Safe Blind BUY!
Great shopping experience from start to…
Great shopping experience from start to finish.
excellent after they fix the delivery…
excellent after they fix the delivery method glitch
They don’t care about Canadians!
I placed an order on September 6th, 2025 for a fragrance that Jomashop claimed was in stock. Two weeks later I get an email saying it is actually on back order. Then on September 26th they tell me the order has supposedly shipped, yet the tracking number never showed any updates after a few days.
By October 8th I reached out to their customer service for help, only to receive a completely useless canned response telling me to “wait another two weeks.” Seriously? It is now October 15th, and the tracking still has not moved an inch.
This was not an expensive order, but that is beside the point. The lack of honesty, accountability, and basic customer service is ridiculous. Once they have your money, you are on your own.
I will never order from Jomashop again, and I strongly warn other Canadian customers to stay far away. They are an American company that clearly could not care less about their Canadian buyers or their own reputation.
Love love loveee it
Watch Scam
Order a watch, came defective from THEM, also ordered warranty no hassle replacement… customer service agent advised me that it had water intrusion… never opened the watch… it came like that.. sent it back for a refund or exchange… dismissed me as a customer, returned my watch and nothing was done… thank God I didn’t purchase a nicer more expensive watch… it would of been a complete scam… DO NOT BUY!!! JOMASHOP IS A SCAM
Jomashop is a great place to buy fine…
Jomashop is a great place to buy fine perfumes at a fraction of the retail cost. I have returned a couple of items without a problem and have always received my purchases on time and in perfect shape.
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