Jomashop Reviews 33,827

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices and extensive selection of products, including fragrances that are often hard to find elsewhere. Many appreciate the authenticity of the items, which gives them confidence in their purchases. The efficient delivery service is also frequently mentioned, with consumers highlighting the speed and care taken in packaging. While opinions on order processing and customer service are more varied, many consumers express satisfaction with the responsiveness and helpfulness of the support team. Some have noted occasional delays in shipping, but they generally find the company communicative and understanding. Overall, people feel that the company offers excellent value and a positive shopping experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

Most of the perfume products I've received from JS have been great. Did get a dud 1.7 oz TF Oud Wood. They sell it as a 'private blend'. Nothing like my large bottle from department store. I do save a... See more

Rated 4 out of 5 stars

Always good. This time the progress notifications seemed to lag until day of shipment. But typically never have problems with this company at all. Have three watches from them.

Rated 4 out of 5 stars
Verified

First, I would give them 4.5 stars if that was an option. Overall I've been very happy with Jomashop and with all my purchases to date. Prices are VERY reasonable and shipping times are good. They k... See more

Rated 4 out of 5 stars
Verified

Fairly easy site to use, easy to track progress of delivery…product has always been what I expected

Rated 5 out of 5 stars
Verified

Joma Shop has great products, fast shipping and I have no doubt it is all authentic. I will definitely order again and Joma Shop will be my go to for perfumes when I am spending significant dollars. I... See more

Rated 5 out of 5 stars
Verified

Although shipping times are sometimes iffy, the customer service is always top tier, as they are more than cooperative, responsive, and understanding. They clearly communicate what’s going on with ord... See more

Rated 5 out of 5 stars
Invited

I've had nothing but good luck with this site. I'll continue to purchase from them. Good selection, fast shipping, great prices. Authentic products. I haven't had a problem yet in the course of many o... See more

Rated 5 out of 5 stars
Invited

Jomashop is probably now the best place to buy fragrance. They almost always have what you're looking for, even when no one else does. Their reputation for authenticity is a sure thing so you never ha... See more

Rated 5 out of 5 stars
Verified

I don't usually do reviews, seems like jomashop has stepped up their game as far as the speed of when products go out. The whole process from ordering to delivery was like 4 days,in the past was maybe... See more

Rated 5 out of 5 stars
Verified

I have ordered a number of products from jomashop , and all were delivered without any issues. Some products I had to wait abit before it shipped, but I was aware of that when I ordered it. I am compl... See more

Rated 5 out of 5 stars
Verified

Great prices, selection ( even if fragrance from the Middle East) super speedy delivery! You are my go to company from now on when buying fragrance or anything else for that matter congrats for being... See more

Rated 3 out of 5 stars
Verified

I love that the perfumes are original. I don’t like the length of time you all take to ship my package and it’s very hard to communicate with you all as I am from Trinidad. I am still awaiting informa... See more

Rated 5 out of 5 stars
Verified

Almost always best price or close enough for fragrances that it’s worth buying from because shipping is super quick..

Rated 5 out of 5 stars
Verified

Jomashop offers a wide selection of high-quality brand-name products at quite reasonable prices. My purchases were securely packaged and delivered on time

Rated 5 out of 5 stars
Invited

This was and will continue to be my go to online retailer. All of their fragrance prices are phenomenal, they stay in stock, and have regular sales. They also have a respectable dollar amount to reach... See more

Rated 5 out of 5 stars
Invited

This retail company has the best prices around without sacrificing quality. Every time I shop here, I’m impressed with how affordable everything is compared to other places. On top of that, their cust... See more

Rated 5 out of 5 stars
Verified

I appreciate the honesty of the company. The item was authentic and with original tags and safety handling stickers. I bought it for a picky person and was hard-to-find, but luckily, Jomashop... See more

Rated 5 out of 5 stars
Invited

They literally got everything for thr best price, already recommended jomashop to friends and family. One hundred percent legit

Rated 3 out of 5 stars

The diameter of the handbag is a little off in the actual item than in the description, which said 9”x 6”x 3, but it is only 8” long when I measured it. It's a nice bag, but I expected it to be accur... See more

Rated 3 out of 5 stars
Verified

I don't like that sometimes I have to wait too long for my order, right now I am waiting for an order made on 9/11/2025 and it haven't been shipped yet and I made another days later and I already rece... See more

Rated 5 out of 5 stars

Easy to use website. Nice variety to choose from. Great sale prices. Quick shipment and delivery. I shop on this site often and never disappointed in the quality of the products I've purchased. Items... See more

Rated 5 out of 5 stars
Verified

Fast delivery Good and very satisfying This is my 2nd time ordering to you jomashop!! Discount pls Planning to have my 3rd order next week

Rated 3 out of 5 stars
Verified

I purchased an Omega Speedmaster Professional “Pre-Owned” from Jomashop. Shipping was fast and the watch keeps time well. Customer service was helpful when I wondered why despite me purchasing the... See more

Rated 5 out of 5 stars
Verified

Purchase was delivered in a timely manner. I wish Jomashop added samples to orders. We as customers enjoy receiving samples with our orders.

Rated 5 out of 5 stars
Invited

After verifying the watch, I was satisfied that Jomashop had once again offered a real bargain because it was a limited edition of 1 of 50 watches made!

Rated 3 out of 5 stars
Verified

One of the colognes I received had a leaking atomizer. It takes a long time to receive your order but it's usually packaged well.

Rated 5 out of 5 stars
Verified

The best place I've found to get great deals on perfume. I've ordered a few perfumes from here and they all arrived on time and in perfect condition. Definitely legit!

Rated 5 out of 5 stars

I have bought a number of perfumes and cologne’s from jomashop , I actually am waiting for a couple to show up now . I am HIGHLY SATISFIED with my experience’s with this company. I will say I’ve notic... See more

Rated 5 out of 5 stars
Verified

I made two purchases in recent years. Always deliver on time and no worries about quality of products. I will return again.

Rated 5 out of 5 stars
Verified

I’ve always had a great experience ordering here. Quick shipping for in stock items. Updates on shipping info and well packaged.

Rated 5 out of 5 stars
Verified

Came super fast. The perfume smells amazing. Would recommend anyone to buy from here especially because of the price.

Rated 4 out of 5 stars
Verified

Overall been a good experience, customer service is quite responsive, prompt shipping if they have it in stock, prices are next level.

Rated 5 out of 5 stars
Verified

I had my doubts, but they delivered in every aspect of online shopping for my first experience. 10/10

Rated 5 out of 5 stars
Verified

Bought a fragrance from Jomashop — great price and 100% authentic! Shipping took a couple of days, but totally worth it for the deal. It came well-packaged

Rated 5 out of 5 stars
Invited

I have purchased over a dozen watches from Jomashop and have always received excellent value and service!

Rated 5 out of 5 stars
Verified

Great prices... Abundant of options... fast shipping... I will continue to do business with Jomashop... They are my go to for colognes

Rated 4 out of 5 stars
Verified

Delivery time is ok. The biggest issue is some of their products have false advertising and shipping times.

Rated 5 out of 5 stars
Invited

I have been waiting for the perfect Tissot watch to go on sale and it came today!! this watch is perfect for me and exactly what i’ve been waiting for!!

Rated 5 out of 5 stars

Jomashop is amazing, the delivery always fast and well packaged. My best place to buy my perfumes.

Rated 5 out of 5 stars
Invited

I can usually find what I want at a reasonable price. Great updates on arrival times.

Rated 5 out of 5 stars
Invited

The details of the fragrance, and the simplicity of the checkout make buying here so great.

Rated 5 out of 5 stars
Verified

Jomashop is great. They have the best prices and best selection. Been shopping with them for a while and can't recommend them enough.

Rated 5 out of 5 stars
Verified

Everything came fast and on time. Fragrance smelled amazing and I will continue to shop here!

Rated 5 out of 5 stars
Invited

I have bought several different fragrances from Jomashop and I have yet to be disappointed. They always have the best price.

Rated 5 out of 5 stars
Verified

I've ordered some perfumes,they were all authentic. They shipped out the package very quickly. Overall my experience with jomashop was excellent.

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Company details

  1. #28 of 45 best companies in Watch Store
  2. #109 of 458 best companies in Clothing Store

Written by the company

Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
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Replied to 96% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars
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Poor quality check on items and terrible customer servies

Order 2 items. One came with a wrong size listed on their site, one damaged. Provided all pictured showing the damaged items but they still deny shipping label for return even though it stated clearly on their website. Be aware of this company when dealing with their customer services. Will never order again.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Jomashop website and prices deliver.

I relied on the Jomashop website to prioritize my favorite watches choices . After weeks of research and debate I finally settled on a choice. Jomashop delivered a fantastic watch at a great price. I couldn’t be happier.

October 14, 2025
Unprompted review
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Rated 2 out of 5 stars

I've purchased several niche and…

I've purchased several niche and designer fragrances from Jomashop, and I genuinely appreciate their vast inventory and competitive pricing. However, what consistently disappoints me is the lack of accessible, human customer service. Trying to reach someone by phone feels almost impossible, like gaining access to the White House. As a U.S. customer, I value being able to pick up the phone or send an email and actually get a timely response. Instead, it often feels like you have to go through mental gymnastics just to find out the status of an order. Great products but Jomashop needs to improve their customer service availability.

September 27, 2025
Unprompted review
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Rated 1 out of 5 stars

They don’t care about Canadians!

I placed an order on September 6th, 2025 for a fragrance that Jomashop claimed was in stock. Two weeks later I get an email saying it is actually on back order. Then on September 26th they tell me the order has supposedly shipped, yet the tracking number never showed any updates after a few days.
By October 8th I reached out to their customer service for help, only to receive a completely useless canned response telling me to “wait another two weeks.” Seriously? It is now October 15th, and the tracking still has not moved an inch.
This was not an expensive order, but that is beside the point. The lack of honesty, accountability, and basic customer service is ridiculous. Once they have your money, you are on your own.

I will never order from Jomashop again, and I strongly warn other Canadian customers to stay far away. They are an American company that clearly could not care less about their Canadian buyers or their own reputation.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars
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Watch Scam

Order a watch, came defective from THEM, also ordered warranty no hassle replacement… customer service agent advised me that it had water intrusion… never opened the watch… it came like that.. sent it back for a refund or exchange… dismissed me as a customer, returned my watch and nothing was done… thank God I didn’t purchase a nicer more expensive watch… it would of been a complete scam… DO NOT BUY!!! JOMASHOP IS A SCAM

October 1, 2025
Unprompted review
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