Melissa Johns

Dear Melissa,

Your feedback is very important to us, and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.

We will be reaching out to you to rectify the situation and make things right.

Fortnum & Mason Customer Services

Dear Melissa,

Thank you for your review.

We’re very sorry to hear about your experience. We understand your frustration, especially when ordering a gift with the expectation of timely delivery.

Due to unexpected stock issues, your order couldn’t be shipped as promised. We’re currently working hard to resolve these inventory problems to prevent this from happening in the future.

In the meantime, we’ve been in contact with you and have cancelled the order and issued a full refund.

If there’s anything else we can do for you, feel free to reach out via support@stoxenergy.com.

Best regards,
Team STOX Energy Socks

Hi there Melissa,
Thank you for your feedback, and we’re sorry to hear that you’re unhappy with your recent purchase experience.
Our returns policy, including details about return costs, is available on our website prior to purchasing. We encourage all customers to review this information to ensure there are no surprises should they need to return an item.
Regarding the sizing recommendation, the “Recommended Size” section on our website is designed as a guideline based on general data, product testing, and customer feedback. It’s intended to help customers make an informed choice, but due to individual foot shapes, fit preferences, and brand differences, sizing can still vary. Ultimately, the decision on which size to choose rests with the customer, and we do our best to provide as much accurate and helpful information as possible.
We understand how frustrating it can be when something doesn’t fit as expected, and we truly value your feedback as it helps us to improve. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Kind regards,

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Thank you for the review and sharing your experience Melissa.

If I may just explain regarding the restaurants and availability from the following:-

We will use reasonable endeavours to update our site to show the particulars of participating restaurants and the terms of their availability.

Participating restaurants may, however, be entitled to withdraw or to change the terms and conditions of their availability after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.

If there are any specific restaurants you would like to like to see join tastecard, you can recommend them to us. Our restaurant team review the feedback we get from customers and contact the most popular restaurants to explain the benefits of becoming a tastecard partner and see if they would like to join.

We really value customer feedback at tastecard and we always aim to provide the best experience for our members. If you have any further feedback or suggestions please do not hesitate to get in touch.

Take Care
Tastecard Trustpilot Team