Debbie Gourlay

I bought an Elite greenhouse from Greenhouse Stores. Greenhouse Stores do not seem to accept any responsibility for any problems with the products they sell and just refer you to the manufacturer. I tried to get Elite to take the greenhouse back and issue a refund as I did not consider it satisfactory quality. Elite said that I would have to arrange to deliver it back to them myself "in a condition ready for resale". As the glass panels are all delivered loose (no packaging at all) there was no way any courier was going to accept a loose pile of glass panes for transit so it was impossible for me to return it. The assembly instructions are so bad that although I used a professional installer whose name was given to me by Greenhouse Stores he appeared unable to assemble the greenhouse (took 4 days to assemble including one day when he just looked at the instructions for two hours then left!). Greenhouse Stores take no responsibility for the competence of the installers whose names they give out. Even when I eventually got the greenhouse assembled the joints do not fit together properly, leaving gaps at the apex and at the corners where the roof meets the walls. Also, the nuts / bolts were of very poor quality and some bolts sheared in half when I tried to tighten them while assembling the staging (I am a 5 foot lady pensioner and was using a tiny 4 inch long hand spanner, so incapable of overtightening anything!) . If you want a company that take responsibility for the quality of the products they sell, try someone else.

Do NOT buy an Elite greenhouse. Very poor quality and ill fitting joints. When I saw it I tried to get them to take it back and issue a refund as I did not consider it satisfactory. They said that I would have to arrange to deliver it back to them myself "in a condition ready for resale". As the glass panels are all delivered loose (no packaging at all) there was no way any courier was going to accept it for transit so it was impossible for me to return it. I used a professional installer whose name was given to me by the vendor, but it still took him 4 days to assemble the greenhouse as the instructions are impossible, and not for the specific greenhouse I purchased. The parts are not labelled or numbered and the instructions have no labelling / numbering of the parts. Even when you eventually figure what goes where (took 4 days), the joints do not fit together properly, leaving gaps at the apex and at the corners where the roof meets the walls. Also, the nuts / bolts are of very poor quality and some bolts sheared in half when I tried to tighten them while assembling the staging (I am a 5 foot lady pensioner and was using a tiny 4 inch long hand spanner, so incapable of overtightening anything!) . Staff at customer service were rude and unhelpful, and not interested in my complaints and certainly not open to the idea of a return and refund. Will never use this company again.

My mother bought a tracker for her cat and it was useless. It showed the cat moving about all over the place (several hindred metres in each direction) even when the tracker was lying on the ground immobile having dropped off the cat due to a faulty collar. Returned the collar within one week due to inability to access customer support (no phone lines, live chat not working, and no useful or timely response to emails). My 86 year old mother cancelled her subscrition at the same time as returning the tracker, but because she cancelled the subscription it would not then allow her to request a refund, despite the subscription being cancelled within 7 day of Tractive sending the tracker to her. Still unable to reach customer support for help. DO NOT BUY FROM THIS COMPANY

I bought two trackers. Collar clips were faulty on both collars - one was faulty from the start and the other failed within 3 days resulting in the tracker dropping off the cat whilst it was roaming the countryside. Rubber case for attaching the tracker flimsy and poor quality. The tracker location is not always accurate, especially immediately after turning on live tracking, when the location whizzes around all over the place before eventually stabilising. Impossible to speak to Tractive customer support (no phone number available) and no reply to messaging them, so customer support effectively non existent. I would advise throwing the collars they supply in the bin and using the device on a collar from a better quality supplier. Would not buy again due to the effectively non existent customer service and poor quality of the product materials.

Totally useless device. Initially said my UK pet was in China (not UK) and the correct map would only stay on the screen for a few seconds. Worst of all the tracker kept constantly disconnecting from the app. Called help line for help to reconnect it, but this involves pressing the button on the device the cat wears (not easy to do if the cat is missing!) So to find the cat using the device it seems you need (1) first locate the missing cat, (2) then press the button on the cat's device to get the app to reconnect and (3) you will then have a few minutes when the app will show where the (recently found) cat is before the device disconnects from the app again!! Great, eh?

Safer pet promised to phone back to resolve this but never did. Returned it within the 14 day returns period (tracked delivery) but weeks later there is no refund and no communication from Saferpet

Gave me the wrong subscription. Gave me a subscription for smart tv and gaming devices when I do not have a smart tv or gaming devices so is unuseable. There is nonone you can phone for help. No useable helpdesk - only email box which is very slow and no help at all and did not solve the problem, so I have paid for a service I can not use.Strongly advise against using this company

I booked 3 connecting flights with Opodo at a cost of Euro 477, only one of which got off the ground. I was informed by Opodo themselves that they had received a full refund of Euro 450 from the airline, but they only refunded Euro 111.10 of it to me - they did not pass on the refund they received from the airline !!! My first flight was cancelled and Opodo were told it was cancelled but they did no inform me (so it was Opodo's fault). I learned it was cancelled when I tried to check in at the airport. I had to pay an additional US $ 200 at the airport to book myself on a different flight. The second Opodo flight was due to touch down at Santiago De Cuba before flying on to Havana. At SDC the plane was declared not airworthy and grounded. I was stuck 1,000 kilometres from my destination with no possibility of a replacement flight any time soon as the airline had no airworthy aircraft ! Yet although the two longest flights were cancelled (only the shortest flight flew - for less than 1 hour) - AND DESPITE OPODO THEMSELVES TELLING ME THEY HAD BEEN REFUNDED EURO 450 FROM THE AIRLINE - they only refunded 23% of what I had paid - just over one fifth of what they were refunded by the airline !! Dont trust Opodo. If your flights are cancelled you will not get your money back - even if the airline refunds Opodo!.

Although they try to say in the reply below that they refunded part of ONE flight with Cubana Airline, they still make NO MENTION of why they have not refunded the full value of the Intercarribean flight I had to pay US $ 200 to replace after they had not told me the flight had been cancelled. Since the airline cancelled the flight Opodo have received a FULL REFUND FOR THE INTERCARIBBEAN FLIGHT WHICH THEY DID NOT PASS ON TO ME

Horrendous experience. The cancelled the first of my three connecting flights, did not rebook an alternative, and did not inform me. I only found out when I tried to check in. I had to book - and pay for - my own alternative first flight although I had already paid Opodo. The third of the 3 flights was also cancelled an no alternative provided. I ended up stranded in the wrong place and having to make - and again pay for (although I had already paid Opodo) - my own alternative travel arrangements for the third leg of my journey. Over 3 month later they have still not agreed to refund the cost of the two flights that did not take place. DO NOT USE OPODO. They have been holding my money for over 3 months since the date the flights failed to take place and have still not even agreed to refund me.

Although it says below in the reply to this that they would contact me, they just sent meaningless emails which did not progress any refund and took things no further forward so I am still in the same position.