BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more
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First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more
We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more
We were in Portugal in Mar/April and wanted to watch English tv so we tried to get connected but we could not answer the questions asked of us so we gave up on it and told your customer service to can... See more
Company details
About When Away
Written by the company
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Contact info
18-19 Iron Gate, DE1 3GP, Derby, United Kingdom
- support@whenaway.co.uk
- www.whenaway.co.uk
Hasn’t replied to negative reviews
Struggled to connect from Turkey
Purchased to watch rugby final, tried everything to connect...final reinstalled a few times it worked
COWBOY FIRM
Could not get VPN to work, "Whenaway" support was useless. They promised me a refund 3 weeks ago. I keep Emailing them with no response.
STAY WELL AWY FROM "WHENAWY"
Great service and excellent customer…
Great service and excellent customer service too! Highly recommended.
It was a disappointment
It was a disappointment! They charge you right away but then guide you to zillions of other steps including setting up your own cloud etc etc to be able to use the vpn and in the process you end up paying a lot more.
I have been using Nordvpn and Bitdefender in the past which were quite straightforward and never had to do so much digging to get something running and realize midway that it was not worth it!
Don't waste you're time and money on…
Don't waste you're time and money on this service , spent too much time trying to get it working, with no end product ...... they are frauds, avoid !!!
Always there when I wanted it
Always there when I wanted it, smooth downloading, great access to ITV and BBC films and series, and far better coverage and program quality than available here in Austria
Easy to use and good value for money!
So easy to use great responses to
So easy to use great responses to
Emails very happy with the company
Thanks
I’ve used this service a few times
I’ve used this service a few times. It’s fab. I can get all the uk channels I want when I’m in Tenerife. Perfectly priced in my view. Probably could do with a 2-week package in addition to the 1 and 4 week packages. I’d recommend this service.
Excellent service
Very impressed with the back up service if experiencing any problems.
Brilliant service & very easy to set…
Brilliant service & very easy to set up. I paid for 2 weeks while in Spain. Could not fault the service 👍
Works well except for accessing Amazon Prime
The only criticism I have is that whilst I was in France and activated my VPN I was unable to access programmes provided by Amazon Prime - all other stations were fine. Slightly disappointing
Always a great service
Always a great service
Always functions correctly with excellent quality reception on all available channels and networks. No different than using my television at home in the uk
Value for money and easy to operate and connect to.
Have used When Away for many years, recommend it to everyone Regards Donny Mick
First class experience
Even though on this occasion I had a problem Whenaway came to my rescue and sorted matters very quickly.
Friendly & helpful company
BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how to set her iPad up. A swift message to the helpline and a simple guide was sent by return, and 5 minutes later she was catching up the goings on in Albert Square from the Canaries. Might even have a go myself 😁
Great service to use when abroad
Great service to use when abroad. Any minor problems are sorted quickly as very quick to respond and resolve.
Support Team Quality
Really easy to change over, helped by great advice. The response was really quick from the support team.
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