When Away Reviews 454

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars
Verified

BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more

Rated 3 out of 5 stars
Verified

First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more

Rated 5 out of 5 stars

We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more

Rated 1 out of 5 stars
Verified

We were in Portugal in Mar/April and wanted to watch English tv so we tried to get connected but we could not answer the questions asked of us so we gave up on it and told your customer service to can... See more

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Company details

  1. VPN Service

About When Away

Written by the company

Access the internet like you're in the UK

Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!

Contact info

3.9

Great

TrustScore 4 out of 5

454 reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

COWBOY FIRM

Could not get VPN to work, "Whenaway" support was useless. They promised me a refund 3 weeks ago. I keep Emailing them with no response.
STAY WELL AWY FROM "WHENAWY"

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

It was a disappointment

It was a disappointment! They charge you right away but then guide you to zillions of other steps including setting up your own cloud etc etc to be able to use the vpn and in the process you end up paying a lot more.
I have been using Nordvpn and Bitdefender in the past which were quite straightforward and never had to do so much digging to get something running and realize midway that it was not worth it!

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

I’ve used this service a few times

I’ve used this service a few times. It’s fab. I can get all the uk channels I want when I’m in Tenerife. Perfectly priced in my view. Probably could do with a 2-week package in addition to the 1 and 4 week packages. I’d recommend this service.

January 14, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Always a great service

Always a great service
Always functions correctly with excellent quality reception on all available channels and networks. No different than using my television at home in the uk
Value for money and easy to operate and connect to.
Have used When Away for many years, recommend it to everyone Regards Donny Mick

December 6, 2024
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Rated 5 out of 5 stars
Verified

Friendly & helpful company

BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how to set her iPad up. A swift message to the helpline and a simple guide was sent by return, and 5 minutes later she was catching up the goings on in Albert Square from the Canaries. Might even have a go myself 😁

November 20, 2024

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