peter hopper

Zenith were supposed to deliver my bed bought from Sleepbeds ( see seperate review) today between 7am and 10am even allowing for traffic etc it is now 16.30 and no show.
attemps to contact the company by email and phone are fruitless ( automated responses).

tracking number ZDN3806517

there appears to be no customer service.
Attempts to contact them to chase up a delivery by their delivery partners Zenith ( another blank)
I have given them until end of today to respond and let me know where my paid for order is ?
will also post a similar warning to others on Zenith although I doubt if either company reads these posts.

quick, efficient, helpful, polite and fixed it.

here we go again.
order is was due between 20/22 june still no delivery.but they have taken payment
it's very difficult to get in touch and YODEL are a joke.
YODEL claim to have attempted delivery THREE times. baloney!, according to YODEL THE PARCEL IS NOW AT DEPOT AWAITING COLLECTION (AT MY EXPENSE)
i am cancelling my account .with TAILS
i have 2 dogs registered with them , probably hundreds of pounds per year .
now off to pets at home (again) as my dogs need feeding.

the tails/yodel combo is a joke . my advice would be to shop elsewhere.
if you notice i posted a similar review a few months ago. i gave them another chance, more fool me! if you are reading this tails , then order is 4063143995 payment taken 18th june. on my wife's account

i had a special dinner planned for sat 24th june.
DPD informed me on the day that delivery would be between 7.30 and 8.30 pm!
it actually turned up at 7.50 pm.
the box was luke warm and had been in a van in warm weather all day or more.
i had to cancel the dinner due to very late arrival.
have now emailed the seller TWICE using their internal "contact us" , but no response. I am agood regular customer ( for how much longer?) even paid for dinner for 6 at the seafood restaurant this month.i realise that things can go wrong but if you are delivering fresh , perishable fish it should be guaranteed to arrive in " reasonable ".time. i guess it's the disregard and ignoring of my emails that grates, i see other people have had similar non responses. there are other good companies out there, Fishforthought, Freshcornishfish etc. they should know and acknowledge that we have a choice!

still awaiting delivery of my FIRST order placed over a week ago. tried to get in touch with Tails via their internal website contact but only just got a reply today.
Yodel have been useless. they have given misleading updates on the non delivery
card left ( not true)
package refused due to damage ( not true)
very disappointing. there are many petfood companies ...we do have a choice! i'm off to pets at home. will keep posted on the response and refund

becca thank you for your reply but you dont leave a contact number or email, how am i supposed to give you details of my account ? this is becoming quite irritating! UPDATE
have today heard from the customer services team who are resolving the issue

i contacted boilerjuice via their internal email via "contact us" on 28/8/21
i explained that the delivery was late, it eventually turned up in a white van adapted to carrying oil ( 1,000 litres) the driver was clearly agitated. we questioned the method of transport as we normally get a tanker. i also asked if he had added the mixture to help with purity etc, he said it was pre mixed.. i said to boilerjuice after this experience was it normal to deliver this way ( a van!), and could i be reassured about the quality of the oil etc. no reply.

the aga has since packed up twice since this delivery., and i'm suspecting poor quality oil, i will investigate, meanwhile total silence from boilerjuice. iim beginning to think , like others on here that BOILERJUICE are losing the plot. does anyone know how to get compensation for sub standard oil?

replaced a faulty 4 slice (expensive) toaster on 9th march 2020, this broke down a few weeks later.
weeks spent emailing customer service , only automated reply and they were "very busy". after advising them that i would be contacting trading standards i eventually got a reply which said that the replacement toaster( which was brand new) was not covered by a warranty, unbelievable!

rented a car from avis in Stellenbosch, south Africa. rental period 13-16th January 2020.
emailed bill for 55,565 south african rand=£3041.37 !!!!!!!
they claimed we did 58,087 kms !! and charged for the extra kms over the agreed 800kms on the agreement
we actually did 387 kms and have photo dashboard evidence to prove it. I explained to them that the reading was wrongly entered when we returned the car to cape town airport, this is clear as the pick up reading was 6028 kms and the drop off6415 = 387 kms.
the reading they put in on return was 64115. clear to see the mistake . I asked them not to debit my card until it was resolved but they went ahead. they gave a case reference number and said they would investigate, and agreed 58,087 kms was indeed a lot of ground to cover in that time. nothing but automated email replies since , I want my money back!

originally ordered 1200,litres oil for delivery on or before 11th November, was contacted to confirm delivery Friday 8th, later told it would be moved to Monday 11th ( fair enough) was told this would be prioritised. no show by 2pm so had a web chat , was told it would be delivered by 5/5.30 that day ( Monday). nothing showed up. called the customer service line first thing this morning Tuesday, complaint was referred to a supervisor who I was promised would chase it up. nothing back from them. called the supplier direct ( not my job really as my contract is with boilerjuice) they said delivery would be tomorrow ( weds 13th) we will see. all through this boiler juice customer service have failed to keep me posted

I see there are few similar complaints on here
had an order part delivered, the remaining order still not delivered , was expected 21/5/18)

have left a few replies on their automated response system, nothing acknowledged, still none the wiser.
I will not call their 0844 umber as it is 4p /minute! why should I?
next I shall be checking if they have taken payment for a non delivered order.

for the THIRD time they failed a delivery on an order placed I wasn't called or informed, I had to call to complain and report non delivery.

the despatch company they use UK MAIL failed again.

its not as if I live in the highlands and islands I live in Hertfordshire.

my concern is that in the hot summer months what happens to a failed delivery parcel? sent back to the depot I presume, is it refrigerated/cooled?
what guarantees are there re freshness?
how many failed deliveries do Donald Russell experience?

as I said at the top of the email this is the THIRD time.