Donald Russell Reviews 2,723

I ordered a meal for a celebration birthday and was recommended to use this company. I ordered the items well in time for the day. I was informed that delivery would be made on the day I had reque... See more

Generally good quality products, well packaged and delivered as requested. Portion sizes are a little small though. Daily emails with offers become tiring, especially as some of them aren't the good... See more

Always have delivered the right order on time. Some of their food is not the best quality for the price e.g. steak (Costco are better and cheaper). But overall a good provider.

Ordered Rack of Lamb, Beef Wellington and Chateaubriand. If I could give more than 5 stars I would. The meat was absolutely fantastic, the delivery and packing was perfect. This will be the first of m... See more

I’ve been ordering for a few months and had a good variety of meat, vegs and desserts. The food is really well packaged and great quality. I’m a silver member in the butchers club so get great d... See more

Placed a large order using many of the offers they had. My order was delivered 2 days later well packed and still perfectly frozen. The meat we have tried so far has been of excellent quality. I am ve... See more

What's really annoying is as a loyal customer you get no discount when they give 25pc to a new customer. I'm going to go and be a new customer somewhere else for my discount. Reward loyalty.... See more

Bought the beef 5 bone in rib roast, it weighed 5.6kg so cut it into two and put one back in the freezer. It was cooked as per the instructions and used a meat thermometer. We were all somewhat disap... See more

Have used this company for our Christmas dinner, only two of us! For a few years now and have absolutely no complaints always arrived via DHL with notification of delivery. Easy to prepare with the... See more

First-time user, and it won't be the last time! Last Christmas I spent more time in the kitchen than with loved ones. Thanks to Donald Russell, all the food went in and came out pretty much toget... See more

I have always been delighted with their products. A good selection, easy website, simply payment, choose a date for delivery & "bam" shopping done. I like the pack sizes & labels: makes freezing so ea... See more

I have used this company for years. The quality of meat and fish is excellent. Some of the ready meals leave room for improvement but we all have different expectations onvthat score. I'm a good cook... See more

We try to buy all our meat from Donald Russell. The quality and the taste are amazing. Yes it’s a little bit more expensive that a supermarket but the quality and taste are so superior that it is wort... See more

Tip top experience. First time buyer and this beef wellington could not be bettered. Arrived frozen from Scotland to Oxford as promised. Followed cooking instructions to the letter and the result was... See more

It would be much better if items ordered in a set of 2 are INDIVIDUALLY wrapped as this would make it much easier and flexible for single people to use. Recently received 2 turkey parcels wrapped... See more

The ordering experience was easy from the website. I chose the first available delivery, and the meat arrived frozen and on time (we were the first call). We ate lamb koftas the night after, and toni... See more

This is our 3rd christmas ordering from Donald Russell and our 3rd experience of fast ordering, reliable delivery, loads of choice, value for money and most of all, delicious food! You are crazy if yo... See more

I recently made 2 orders with Donald Russell after being told about them by a friend. My first order went through with no hitches. My second order was delayed by the courier ( probably due to the stor... See more

I’ve never been disappointed with Donald Russell meat products. Steaks, steak burgers, sausages etc delicious. Easy to order on line and always arrive on time and very well packed. I recommend them to... See more

Ever since I started buying from Donald Russell I have never been disappointed. Sure it’s a bit more expensive than local supermarkets but you get supreme quality meat and it’s definitely worth the ex... See more

Outstandingly good - a revelation! We recently had a disappointing experience with a Michelin star restaurant near where we live, so decided to order from Donald Russell for valentines meal instead of... See more

My Christmas order could have been an utter disaster, and nearly was twice when DHL failed to deliver it and it rotted in their warehouse. However, Donald Russell customer services were amazing, and s... See more

Always deliver on time and easy to deal with. Have had the confit duck legs several times in the past and always enjoyed them. However now they have changed from the free range French ones to British... See more

Had the Christmas dinner box - turkey was tasteless and overwhelmed by garlic from the stuffing. Veg and Potatoes ok. Quite expensive for what it was. Sorry Donald Russell produce normally much better... See more

Absolutely amazing service so far. Ordered Xmas dinner for four back in November to be delivered 14/12. 2 days before delivery we changed our minds about venue so I phoned Donald Russell and asked to... See more

Delicious mince from Donald Russell and good prices considering how much better it tastes compared to supermarket vacuum packs. Mince, carrots, beef stock and Worcester sauce makes a great cottage pie... See more

I have been buying from Donald Russell for several years … roasting joints, steaks, ready meals, fish and sides to name a few . I have never been disappointed in the quality of their food or the se... See more

Convenience and quality. Home delivery on a date that suits so that I can order offers now and have them delivered weeks in advance. Pricing generally good across the whole range. Fish products are... See more

The quality of your products together with delivery experience has been excellent and warrants a 5 star rating over our 4 years + experience. However ever since you upgraded the computer system I have... See more

I have been using Donald Russell for a number of years. The quality of the food is good however, lately I have seen a deterioration in their customer service. On 2 occasions we have had delivery issue... See more

Great quality meat at reasonable prices. Delivered quickly and extremely well packaged. Can be transferred straight to the freezer or thawed and eaten. I have tried several products from Donald Russ... See more

I ordered 2 wellingtons and 2 chicken crowns with extras for the family Xmas dinner. Unfortunately, the delivery was delayed - courier's fault not DR, so the food was well on the way to being defroste... See more

The turkey parcel was dreadful I'm afraid and far from the usual standard. It was back up in case needed for the festive period and consumed early January. Other contents were quality.

Bronze Turkey crown…..it was absolutely delicious and moist. Removed skin, put some thyme and butter on it, wrapped in cling film,then tinfoil. Cooked in a preheated oven at 160fan, for 40 minutes... See more

My third ordered delivered from Donald Russell great meats, great service, good delivery. The meat melts with just the right amount of fat for taste. Arrives in dry ice frozen well. (I live very a g... See more

A mixed review. Some of their ready meals are excellent, as are the Chicken Kiev's and the pies. The meat not so, the Chicken breast was not great and was small. The whole chicken barely fed our fam... See more

We regularly buy our meat products from DR, normally we buy Filet and Rib-eye steak. Imagine our surprise when we bought a Rump roast. We decided to cut it into steaks as there was only two of. We... See more

This is an update to previous feed back provided about a dry turkey breast we bought from Donald Russell for Christmas 2020. This is not about the turkey but about their customer service regarding pre... See more

Donald Russell meats for Christmas - exceptionally good large Turkey Crown for Christmas Day, cooked perfectly and thoroughly enjoyed by our smaller than planned family group. And today, DR’s Beef... See more

Xmas dinner Turkey good Pigs in blankets good Stuffing good Frozen veg Soggy Carrots and parsnips Sprouts soggy Red cabbage OK Spuds small pom Pom like do not crisp up Originally... See more

Ordered Salmon log en croute for 4 and was disappointed. Followed instructions and cooked from frozen,but the pastry was soggy at both ends and underneath Cooked for the correct time but when cut the... See more

My brother recommended Donald Russell as he had ordered from them for years. We ordered Beef Wellington and it was absolutely delicious. The steak was so tender and full of flavour. Even my grandson,... See more

Bought a turkey crown on recommendation of a friend who buys her meat/steaks and highly recommends but I thought very poor value for money - it was a "large" crown - wouldnt like to see the small! I... See more

i love most of Donald Russell's produce but I WILL NEVER order from them again unless they change their courier service UKMAIL. UKMAIL left my christmas turkey on the doorstep and walked away. I am... See more

The order of 4 curries was was great and loved them However the beef Wellington lacked flavour and following the cooking instruction the pastry was under cooked. This wasn’t a success, I was hoping f... See more

Fourth order from Donald Russell and first problem encountered. All products ordered to date have been excellent however latest order was delivered in a damaged polystyrene box resulting in some o... See more

A recent online query over an offer price on calf's liver, my very favourite cut of meat, was responded to and resolved within hours! Other online companies could learn about proper customer service... See more

Excellent quality products and good value for money. If you want cheap products go buy them from the budget supermarkets. I will keep ordering from these guys who provide tasty, well sourced products... See more