AN

Anthony

United Kingdom

Reviews

Review of Marks Electrical

Rated 1 out of 5 stars

Don't even bother to respond

Don't even bother to respond to a simple email enquiry pre-purchase so I wouldn't hold out hope of assistance in the event of a problem. Not recommended. Shop elsewhere.

Edited 5 August 2025

Couldn't be bothered to reply to my email, but now, after a negative review, they're phoning me at work. Do they really think people just sit at home all day waiting for a call?

July 16, 2025
Unprompted review

Reply from Marks Electrical

Good Morning, Anthony,

We regret that you did not receive a response to your email. We are sorry for the inconvenience.

Upon reviewing your information, I have noted that your email was directed to a non-actionable email address, and you should have received an automatic response regarding this matter.

I made an effort to reach you at the telephone number you provided; however, I was regrettably unable to connect with you. I would appreciate it if you could contact us at your earliest convenience so that we may discuss your inquiry.

Kind Regards
Amy
Marks Electrical

Review of HSS ProService

Rated 5 out of 5 stars

No issues, will use again

Delivery drivers were great, although it was delivered late and collected early, so not a full weeks hire.

Digger was excellent, easy to use and economical on fuel.

Deposit took a long time to return, approx 10 days, and only after an email. There's no excuse for this and it leads to distrust. There's absolutely no reason not to return the deposit immediately after return.

Overall, I'm pleased, and will definitely use again.

September 5, 2023

Reply from HSS ProService

Good Afternoon Anthony,

Thank you for reviewing your recent hire with HSS, all feedback like this is important to us.

We are pleased to hear that although your delivery and collection did not quite go to plan our driver made it a pleasant experience. Also great to hear that the digger hired worked perfectly for your needs.

Our aim at HSS is to ensure that our customers have a positive experience so again we are grateful for your comments and we hope to see you again in the future.

Kind regards

Francesca

Review of Beatsons Direct

Rated 5 out of 5 stars

Recommended

Reasonably priced, fair delivery cost, fast delivery and very helpful driver. Will definitely use again. Recommended.

September 5, 2023

Review of UK Mail

Review of Showplates Direct

Rated 1 out of 5 stars

Trustpilot score at time of writing is…

Trustpilot score at time of writing is 8.8, but they're still showing 9.7-Excellent on the website.

Ordered before the cut-off time for same day despatch, two days later, still not despatched. No response to emails.

Go elsewhere, not to be trusted.

July 11, 2018
Unprompted review

Review of Evri

Rated 1 out of 5 stars

Hermes keep pestering me for a review - Awful

Hermes keep pestering me for a review, so here you go.

Don't use Hermes, they are awful.

I sent some glasses using Hermes. I knew they were not covered for breakage, it's one of their excluded items, so I carefully packed them with copious mounts of foam wrap, in the original box. I then wrapped that box in a lot of bubble wrap, and put it into a bigger stronger box, full of extra foam packaging. There was no way they could break the glasses.

They didn't break them, as far as I know. THEY LOST THE ENTIRE BOX WITHOUT TRACE.

They refused me compensation because glassware is an excluded item! I would have understood if they had delivered the parcel and the glasses were broken, but to lose the parcel completely and then deny responsibility for it is something to comprehend. They make you jump through hoops for a couple of weeks too just to get fobbed off.

Awful company, poor customer service, don't give a hoot about the customer.

Thanks for insisting on a review.

May 11, 2018
Unprompted review

Reply from Evri

Hi there,

We’re sorry to hear you’re not happy.

We appreciate all feedback as it helps us to improve, so thank you for letting us know. To talk to a customer adviser in more detail, you can call us on 0330 333 6556 (option 1, 5, enter the tracking number followed by the # key then option 3) or email us at hermes.support@myhermes.co.uk.

Thanks,
myHermes Social Media Team