Mark Williams

Don't know where to begin, and because I do know that BA won't even bother to look at reviews, I can't be bothered to write much. All I will say is that our luggage never left Heathrow and we didn't get it back until 10 days after we returned. Everything in between was a disaster, seat bookings, communication, customer service etc. etc. Please don't bother with them!

On the whole we had a good experience with KLM recently from Humberside to Berlin. We requested assistance as I had an ankle injury and knew that the distance to some gates within Schipol is huge. On arrival at Amsterdam a very polite staff member was waiting with a wheelchair, took us to a nice waiting area with coffee etc available. He returned when the flight to Berlin was ready to board and got us boarded as a priority. After travelling on to, and around Scandinavia, the return trip from Bergen wasn't so great unfortunately. The flight to Amsterdam was badly delayed and when we arrived the steward gave us the wrong gate for our onward flight to Humberside. So we had a lot of extra walking after all, and that flight was delayed as well.

Long story short....
We bought a pack of Dexcom One sensors and a transmitter back in March at a cost of well over £300.00. The sensors turned out to be totally unfit for purpose; inaccurate, erratic and not as described. I complained and was told that I could only deal with the USA manufacturer. Tried to get Mastercard to intervene and get a refund for the whole order but failed in this. So eventually sent the unused sensors back for a refund which Chemist4U had agreed to. Now they tell me they can't refund because the dispute is still ongoing. Mastercard tell me that the dispute is over and the problem is with Chemist4U. They are no longer replying to my emails so now,
6 months later, I have to start another dispute to get the refund that Chemist4U had previously agreed to.
Avoid at all costs!
Update 26/11/24
They did absolutely nothing after the reply shown below and after having to resort to claiming our refund through the small claims court we finally received it today, seven months after the original order. So Chemist4U not only had to stump up the refund plus the court fee, but they now have a well deserved court claim on record against them. Thank heaven that's over at last!
Update 26/07/2025 - ONLY JUST NOTICED
It gets even worse! Chemist4U's update is BLATANTLY UNTRUE!
I did provide a tracking number and they did aknowledge receipt of the return.
THEY DID NOT ISSUE A REFUND AS A GESTURE OF GOODWILL, I HAD TO GO THROUGH THE SMALL CLAIMS COURT TO GET IT!
Chemist4U... I'll be watching for any response, don't lie again!

The customer service staff are excellent. Very polite and patient, they have helped me enormously when I have had problems getting connected. The 5 stars are for them.
It's just a pity that the chargers are not great. With a 150kw charger, the most I have seen going in is 75kw, and who on earth thought that putting the card reader and tiny display panel at waist height was a good idea?

Very unhappy with the 'Floral Focus' turf we bought over a year ago, at a cost of nearly £800. No problem with delivery or customer service, that went smoothly. However, there are supposed to be 41 species of wild flower in the turf. Now that it is established it looks like we have about 6 at the most, and these are the least atractive wild flowers I have seen. It is mostly a mass of big green leaves. I wish I could post some photos here of what is shown on their website compared to what we now have. I sent a photo to Harrowden and they told me that this is what it is supposed to look like, bearing in mind that not all 41 species will grow due to differing soil conditions. I did not expect every one of the species to become established but I did expect a lot more than we got. I have suggested that they use my photograph on their website and see how their future sales go.

We had an F2040 pump installed in 2020 and whilst the pump itself works very well, the control system is still not working properly. We asked for the system to be set so that we had a lower temperature overnight. Not an unusual request. The installers told us that the schedule had been set up. However, the pump stayed on at night with all the radiators hot, making it very uncomfortable to sleep. It's a very long story after that, we contacted the installers again who came and set it up it yet again and said it was now OK. It wasn't, the problem was still there. They came again, still no change and after that they stopped communicating with us. So I took it up with the NIBE UK technical department, they suggested a few things which I tried, unsuccessfully. After many emails and calls they also stopped communicating. Took it up with NIBE in Sweden which prompted some response via the phone and internet but ultimately the problem remains the same. So, three years on, we have to continue, as we have for the last two winters, manually turning the heating off at night and on in the morning, which is almost unbelievable in this day and age and extemely frustrating. If we do not, it's not only too hot at night but also a complete waste of energy and money. No one seems to have any idea why the scheduling is not working as it should. I don't know if it's a problem with the installation or the software or what. I have asked for an engineer to come to look at it but this has not happened. Our last resort is now to write to the CEO of NIBE in Sweden and to post this on Trustpilot (if only I had looked at it before buying!).
I live in hope that it might get us somewhere, but I am not holding my breath!

Update April 2023
Despite the control system supposedly having the ability to shut off the heating for a set period in order to lower the temperature overnight, I was advised by NIBE technical that our house is probably too well insulated (even more reason to reduce the temperature overnight!) and that I could consider getting an electrician to install an additional, conventional heating timer/programmer. I am looking in to this now..... it's crazy, but there seems to be no other option.
NIBE have asked for further information about my review, which I have given. So at least they have seen it and, who knows, it may result in some action!

Update May 2023
Although NIBE have seen my review and, by now, probably the last edit, I have had no contact from them. So they obviously could not care less about our situation, or their reputation

Update September 2023
Had the conventional timer fitted and this enables us to programme the ON/OFF periods at last. Happy that we have found a solution, very unhappy with NIBE. Wish we had gone with Vaillant!

Update January 2024
Thanks to another villager who has a NIBE heat pump, and who put me in touch with the company they use to maintain it, our pump is now working very well. After all the years of trouble we have had, it seems that it just was not set up properly by the installer in the first place. Also, we were not properly advised about how it should be run. Fingers crossed 🤞 we won't have any more problems!

Update July 2025
Seems I spoke too soon as things got even more confusing. After the service in 2024, because the installation seemed to be working as it should, we had the timer removed. Following the most recent
service in January 2025 everything reverted to how it was, so the heating was again coming on at random as before. At one point we had a high pressure alarm from the pump, so we got the engineers back again. As they seem to be much more on the ball than NIBE themselves, they investigated the problem and concluded that the external temperature sensor was faulty. They replaced it with a new one and now, almost 5 years after installation it is apparent that this was the problem right from the start. The system now seems to be working as it should, with water circulating at a constantly monitored and regulated temperature.
So finally, rather than using it in effect as a a boiler, which we turned on and off when we needed it, we can now find out what living with a heat pump is actually like (I hope!).

After a wait of over half and hour on the phone, Jamil was somewhat helpful but we had to try to bring forward our tests due to Emirates changing the rules. VIVO couldn't bring our tests forward and wouldn't refund the payment. Got a credit note instead, which we are unlikely to use. Not happy. Got a quick test arranged with DAM Health instead. They were quite efficient and £55 cheaper per person!

Very worthwhile and educational. Quite a lot of important information I was unaware of. Julie, who ran the course was very good at keeping the participants focussed. Rather like a northern version of Joyce Grenfell (for older readers!).

Excellent service. Great customer liaison, very fast service, top quality lenses and very good pricing. Couldn't ask for better.

Review by my wife....
What is it about GAP and sizing..? Buying from their shops is bad enough, with US and European sizing and no UK equivalent. Now having made the mistake of buying some dungarees online because UK sizing is actually given I find that a size 8 is actually about a size 12 and a size 10 would fit my husband (they don't suit him though)!
Correct and consistent sizing should be a 'no brainer', their crazy system must be costing them a fortune in return postage and extra work.
I now have to hope I can get a refund, looking at other comments here it seems there might be more hassle to come!
AVOID....

Very good service. Only issue for me is that I did not understand their ticket system. Not very user friendly but OK once I got the hang of it.