Waited yesterday over 45 minutes for…
Waited yesterday over 45 minutes for someone to reply to the online 'chat' had to give up and get on with my day. Trying again today only to have same message "Lots of chats are being opened today..." Please either put on more staff or allow me a different option to close this account.
Update after answer.
Dear Tide, placating responses work a lot less than actually sorting out the issue. Why do you not have a call back system like other banks? Or just enough staff? After an hour and a half spent on this today I have no more time and will need to try again tomorrow - 3 days to get a response does not sound like you are 'there to help' - far from it.
Reply from Tide
Hi, Louise. We understand how frustrating such delay must be and how it disrupts your day, especially when you're looking to resolve something quickly.
Our team works hard to assist every member as quickly as possible, but during periods of high demand, responses may take longer than usual.
However, we are here to help - by using the available details, we will look for your account and this get sorted for you.
Update: Thank you for updating your review, Louise. While we strive to provide helpful responses, we recognize that swift action is equally important.
As an online banking provider, our main communication happens via chat or email. We do offer call support, which is a benefit included in our paid plans. However, if a member is using our Standard plan, a callback request can still be made via our in-app message service or via email.
We’ll do everything we can to get this resolved for you.
