John Smith

I cancelled my subscription and received an email confirming that my subscription was cancelled on 4/5/25. On 7/11/25 I was charged for the subscription again even though it was already cancelled. After submitting a help ticket, I was told that it was for an outstanding balance. They refuse to return my money or supply proof that there was an outstanding balance. I can't trust that they actually cancelled the subscription. I will not be using this company again.

The pillows arrived and took 2 days to fully expand from the vacuum seal. I tried using them but my neck was still elevated and I woke up with a sore neck. My neck was worse using these pillows then the old pillows I was using. I reached out to return as I am at day 13 and found found that it will cost me 3 times what I paid to return them. Customer service was able to work with me and reach an acceptable resolution to my issue.

The product arrived in the designated time frame and was in the original packaging.