Jazmin

Don’t provide clear guidelines
Will inappropriately remove honest reviews - even angry honest reviews are still not defamatory but trustpilot support people stealing from me by not helping to work within their guidelines either by explaining or any other way: we need a better review site and they need to be removed

I feel like I have to be drastic. As a long term private client of Scott’s and a personal friend (and more) I was refused to sign up for a discovery call for his most recent program by his assistant Jenn Bowdring who then said she would never message me again and I don’t need to reply! I was then sent a phishing email by her trying to get my email login! I reported this to Theembodylab where Dar covered for her. Scott I love you but this is toxic. I can’t fight this much to be your partner. You’re going to have to take some action here.

I said I’d been shopping here for ten years but actually it has been like 20. Anyway I got a code in my last purchase that I can’t find. This has happened before and usually I am just given the replacement. The customer service though just decided this time not to give me the code so honestly I’m not a loyal customer if you treat me poorly I’m very happy to go elsewhere! And I recommend everyone to do the same.

I completed one of their cashback games and was told I would receive £170 credit so it was a big spend and then…. I even got messages in app which i screenshotted and their customer team told me several random reasons why they didn’t correlate to my experience. So they’ve stolen £170 from me and I even have the screen shot as proof which I’ve submitted several times to no avail they just ignore it.

After two grocery shops never showed up one year apart and obviously that click and collect went missing

I was happy that someone got in touch as you can see from last review I am assuming to try and sort it out for the stolen or missing scratch cards.

I simply stated if the cards had been scratched I am
Owed any winnings a refund isn’t enough and he was so angry so assuming he’s the thief and there were winnings.

Sainsbury’s are scum and never going back

Picking on someone who is
1) long term sick
2) lifelong possibly disabled because of abuse
3) on benefits
4) victim of bullying and harassment

Sainsbury’s you are DISGUSTING.

Despite having a click and collect and all items on the receipt except two substitutions last week, Sainsbury’s in Warlingham couldn’t them gave me 3/7 items and have now randomly given me £5 refund and no explanation: the mailbox I was using to communicate now says it’s not in use so I’m assuming (since these were scratch cards) the staff must have scratched them, and won something and stolen it, so I’m owed more refund and probably winnings. They e given me no way to communicate so just going to keep leaving negative reviews

I went to collect my click wnd collect which was all scratch cards and they gave me 3/7

They obviously scratched the rest

They refused to replace them
Or give me refund on the spot

As a queer, neurodivergent, mixed race woman and this being the third time Sainsbury’s has done something crappy I believe this to be a hate crime.

Last order chicken had a weird brown mark. They offered a chicken with this order. The bag is open and the sausages are not vacuum packed. They want me to buy from them again instead of just refunding.

I was then offered a refund but they needed a better photo of the chicken which means I had to open the box again that I had sealed ready to dispose of in plastic to touch the unsealed chicken to take another photo.

Not sanitary- avoid! Obviously psycho! Who sends unsealed raw chicken in a box?

Stolen 7.99 from me AGAIN. I got a free trial offered for an app and then got immediately charged.

Can’t wait until I have some money so I can get rid of all my apple devices. They are criminals and I will NEVER get apple again.

Seriously bin all your apple devices, sell your stocks and lets crash this criminal monster.

I hate trust pilot but I received a threatening letter about a debt that’s being escalated and I don’t even owe it because I just moved in and I have a different energy supplier

Go away

Customer service and the vibes at glaize hq are always great. I had a bad batch which were replaced.

And my manicure and pedicures look so good. I’ve had my pedi on for two weeks and it still looks pretty good.

The only problem I have is i want to try every single colour. I cant rave about these nail wraps enough - they’re genius because genuinely who has hours in a day to wait for nails to dry?

I received a faulty product and then a faulty replacement after just requesting a refund. Fed up of obtuse but polite-sounding customer representatives. I just want my money back then I’m deleting the app!

I got some new lipsticks from luxplus. Having recently recovered from dermatitis I was nervous but customer service were polite with my enquiry, but everything turned out okay. The lipsticks are lovely and the shipping and service also great

I opened a new account to post for with my blog. Approximately half an hour after doing so I was logged out of my account. When I tried to log back in the handle had been changed on not one, but two accounts I had been logged out of and one of the handles had been taken by another user who had then blocked me.

Wes, who is a shining example of misogyny and rudeness in customer services rudely and condescendingly told me how to report the profile “I wish I had” like I was just being jealous. Clearly Wes is helping the individual who hacked me in the night forcing me to stay up and recover my accounts and make this complain in the first place. I’m disgusted with him and the whole platform, obviously run and modded by criminals and nasty horrid people like Wes who should be fired. Just fire him please he’s crap.

As I mentioned having had no interaction with the user they blocked me so I could not report them. Wes is assisting them in hurting me.

I was reasonable considering the stress I had been placed under but then Wes, certified narcissist at this point decided to tone police me. So I bombed the conversation with profanity and hopefully he will back off now because there’s nothing worse than a man helping other men to bully one single woman. It’s like 🍇 circle behaviour.

For the second time within a week, no notification on balance being low. I used to receive

-low balance notifications
-entering overdraft notifications


I got a push notification but no SMS, so where my phone wasn’t on the internet today I haven’t received notice.

There’s absolutely no SMS and you can see from my previous review that Manny and his team of narcissists are trying to stress me out. We can only wish life is as kind to them as they are to me!

I’m not paying any charges. Hopefully these parasites just fall into a gutter and expire.

They’ve even sent me a letter now saying they’re not going to uphold my complaint.

Definitely a really nasty customer conplaints manager hell bent on having an argument. See letter:

“
Thanks for taking the time to share your recent experience with us. I was sorry to hear you are
upset by what has happened and can understand why you feel this way, I am sending you my
response in writing as you requested.
Thank you for your patience while I have looked closely at what has happened.
• My understanding of your complaint is that you are unhappy as you should have received
SMS notifications when your Reward account xxx, you have checked, and no
notifications have been sent. You will not pay charges as a result as we have failed to
notify you. You want us to review this and compensate you for the stress we have put you
under.
I have checked your Reward account ending xxxx and confirm that your text alerts are set up for
act now alerts, from our system I can confirm we have been issuing these to the mobile number
ending xxxx, these messages have been dispatched, however as we use a third party this is
dependent on signal strength/ phone turned on. We recommend that customer use Online Banking
as this is done in real time and give customers more up to date information, after reviewing your
account I can see that you are fully registered for this service.
I can confirm you the most recent text was sent on xxxx to advise you that
your account is in possible excess and unpaid.
As long as you have your notification settings switched on for the NatWest Mobile App within the
settings on your mobile device then you will receive a push notification/alert (like you would with a
text message notification) advising if you will need to take any action on your Accounts - for
example if an Account went into an Arranged Overdraft or if an Account slipped into an
Unarranged Overdraft or if there were insufficient funds available in an Account to cover an
item(s) presented for payment.
HPOD/Core Complaints/Birmingham/NWB Birmingham Lending & Core Complaints Letterhead/v2
National Westminster Bank Plc. Registered in England and Wales No. 929027. Registered Office: 250 Bishopsgate, London EC2M 4AA.We are authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. VAT Registration No. GB 243-8527-52.
Calls may be recorded. We have collected your contact information to enable us to provide you with updates on the progress of your complaint. The complaint record will be
stored for 6 years for audit/investigation purposes as required by regulatory authorities. Our full Privacy Policy is available at
The push notification system will work the same as if you re…”

This is from Manjinder Dhaliwal who I suspect removed the notifications personally then sent this utter rubbish through. Sack him!

:( just had to put the phone down on a customer conplaints advisor “Manny” who had no interest in resolving my customer complaint and was just trying to argue and get his point across.

I actually think this same advisor has been a problem with another company which is starting to look like they’re not real customer service advisors at all but stalkers. Sounded the exact same. I actually requested in the app credit as compensation for the stress they put me through and I think that the agent probably gave me a bad service and took the credit for themself.

Despite what happened pointing to an obvious security fault with the app or service just continual nonsense about how safe this banking service is.

Like I’m already stressed out and the last thing I need to do is listen to someone mansplain at me and just champion the company they work for when something has gone wrong. Nil points

I’ve been a long time customer of whole food earth in organic shops and online. I just received some cashews that were described as light pieces but are very obviously chopped. Fran was completely condescending and I won’t be shopping with them ever again. No offer of return for refund, or refund or even replacement.

Hold on:
“ Thanks for your order and for reaching out.

I am sorry to hear this caused you concern! Please rest assured that what you're seeing looks very much typical, I've also double-checked with our quality team, and they've confirmed these are normal. It is possible that these cashews are slightly finer or smaller than the previous order you received, it really can vary batch to batch - not all cashews will be the same size.

The term "light pieces" simply refers to finer or smaller cuts of cashews—nothing to worry about!

I hope this helps!”

Are you joking? Can you see the different between chopped and light pieces Fran?

Surely at a bare minimum an unopened product that a customer isn’t happy with would be returned for a refund. Can anyone see that offered here?

Fran has 0 customer service skills and has displayed narcissistic abuse, or how to seem so thoughtful and so polite whilst really just kicking me. Should be fired.

I think actually they’ve done something to them otherwise why wouldn’t you immediately offer a refund? Dodgy.

No thank you. No more.