No out of hours opening but experience was good
Experience was standard operating procedure and email sent on how to switch off. I already do this. No discounts or anything offered as it's not possible. Problem with my bills reading was fixed and non issue. The website is all fancy but poor to see your actual readings entered. Just proxy graphs that have no accuracy. Meaningless.
Reply from Octopus Energy
Hi Daniel,
My name is Paula and I’m one of the Customer Happiness Specialists at the London HQ. Many thanks for leaving this feedback on Trustpilot.
it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.Firstly, I’m really sorry that you’ve had an experience with us that wasn't 5 stars. I can see that you contacted us in regards to our out of hours opening, issue with your bills and the usage chats on our App.
I have sent an email to you in the hope that we can get this issue resolved for you.
I hope this helps, but please do not hesitate to get in contact if you have any further questions. Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.Kind regards,
Paula
Octopus Energy