GI

Gizmo

United Kingdom

Reviews

Review of Tjhughes

Rated 4 out of 5 stars

Fragrance purchases

I bought fragrances. Fast dispatch which was good but I think £4.99 to deliver small products is a bit steep.
One item arrived broken, I sent photos to customer services and they were very efficient with having a replacement sent to me and kept me updated. I would order from them again because they dealt with the issue swiftly. Not sure what caused the breakage, it was severely damaged but the others were fine so it was probably broken before it left the warehouse, these things happen.

September 24, 2025

Reply from Tjhughes

Gizmo,

We appreciate your feedback. We are glad the dispatch was fast and that our team efficiently resolved the breakage issue. We'll review our delivery costs and packaging to prevent damage. Thanks again!

Review of Harrods

Rated 1 out of 5 stars

Cancelled order, no communication.

My order was cancelled and I only found out a week later by using their track order page. I did not receive any communication to inform me or offer an explanation. Very poor service from a big name.

October 3, 2025
Unprompted review

Reply from Harrods

Good Morning,

Thank you for sharing your feedback regarding your recent order. We regret to hear about the cancellation and that you were not informed directly, which understandably caused frustration.

Your experience falls short of the standard we wish to provide, and we are very sorry for the lack of communication you encountered. Please be assured your comments will be recorded so our teams can review these internally.

If you would like to discuss this matter further, we invite you to contact us directly on +44 (0)20 7730 1234 or by email at customer.service@harrods.com.

Harrods Customer Service

Review of Justmylook

Rated 3 out of 5 stars

Please sort out delivery restrictions

I've used this company several times over the last couple of years without an issue. However, I recently tried to order a pack of two nail polishes and it was blocked because of restrictions by their courier. Why have products on the UK website that customers can't purchase? It was a disappointing, frustrating experience. I have tried to purchase several times and experienced the same issue.

September 19, 2025
Unprompted review

Review of QVC UK

Rated 5 out of 5 stars

Good but P&P is an irritation

Products arrived as described and in a reasonable time frame. However, I use only use QVC for their Elemis special value deals. I think QVC must be the only company remaining to charge P&P on every item! I would buy from them more frequently if they had more free P&P days.

September 17, 2025

Reply from QVC UK

Dear Gizmo,

Thank you for your 5-star review! We're delighted to hear that your products arrived as described and in a reasonable time frame. We appreciate your feedback regarding P&P charges and will certainly pass this on to the relevant team. We're glad you enjoy our Elemis special value deals and hope to continue providing you with great offers.

Best wishes,
QVC Customer Care

Review of Charlotte Tilbury Beauty

Rated 5 out of 5 stars

New perfume

Ordered the new perfume in travel size. It arrived quickly in perfectly wrapped and secure packaging. Stunning high quality scent, I love it! Well done CT.

September 25, 2025
Unprompted review

Reply from Charlotte Tilbury Beauty

Thank you for contacting Charlotte Tilbury Beauty.

Thank you for taking the time to reach out to us and for providing us with your wonderful feedback!

We are so glad to hear we were able to resolve the issue and we look forward to welcoming you back to Charlotte Tilbury Beauty very soon!

Please do let us know should you require any additional assistance, as we would love to help!

All the best,

Tilbury Loving Care Xx

Review of Space NK

Rated 4 out of 5 stars

Good but there are niggles.

Good but there are niggles.
Great range and their advent calendars are brilliant.

I don't like that free samples are promised on the product pages but never turn up with the order! They also have less money off days than their competitors.

September 12, 2025
Unprompted review

Reply from Space NK

Hi Gizmo,

Your feedback is greatly appreciated, and we look forward to welcoming you again soon.

Best wishes,
The Space NK Team

Review of Charlotte Tilbury Beauty

Rated 4 out of 5 stars

Nice products

Nice products, never had a problem.
However, I do think their loyalty programme could be more flexible by removing the minimum spend threshold of £50 to use a reward voucher and also permit the use of multiple reward vouchers in the same transaction. This would make it the same as Sephora's programme which is far better for customers.

September 5, 2025
Unprompted review

Reply from Charlotte Tilbury Beauty

Thank you for contacting Charlotte Tilbury Beauty.

Thank you for taking the time to reach out to us and for providing us with your wonderful feedback!

We are so glad to hear we were able to resolve the issue and we look forward to welcoming you back to Charlotte Tilbury Beauty very soon!

Please do let us know should you require any additional assistance, as we would love to help!

All the best,

Tilbury Loving Care Xx

Review of LOOKFANTASTIC

Rated 3 out of 5 stars

Problem with fragrance calendar

I ordered the beauty and fragrance calendars. Both are lovely but I had a problem with the fragrance one. It was missing a fragrance. I got a £10 account credit but my preference was to be sent the missing item because the the £10 credit isn't enough to buy it. I feel the resolution offered could have been more customer centric.

August 28, 2025

Reply from LOOKFANTASTIC

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Review of Glossybox

Rated 5 out of 5 stars

Beautiful advent calendar

Bought the advent calendar. A great offering this year and fabulous value for money. It arrived promptly and was well packed.

September 1, 2025

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Review of Perfume Click

Rated 5 out of 5 stars

Happy

Happy, never had a problem. I have been buying from this company for a couple of years and trust them. Competively priced too. 👍

September 9, 2025

Review of Beautynstyle

Review of Perfume Price

Review of Emirates Oud

Rated 5 out of 5 stars

Great selection and competitively…

Great selection and competitively priced with offer code. I ordered about ten fragrances so haven't tested them all but I'm confident they are genuine. Took a few days to dispatch but that was not an issue for me. Very well packed too which is important. 👍

September 19, 2025
Unprompted review

Reply from Emirates Oud

Thank you so much for sharing your shopping experience with us. We look forward to serving you again

Review of parfumdreams

Rated 2 out of 5 stars

Worst packaging

I ordered twice and both times the order was sent and not secured properly in the box. It is just luck that the bottle didn't break. I wish I could attach a photo.

They also state you will get at least one free sample but this was not the case for my orders.

Also, it is difficult to raise issues via their web form because it rejects valid order numbers and won't submit the message.

March 6, 2025
Unprompted review

Reply from parfumdreams

Thank you for your feedback. We’re sorry to hear that your orders were not properly secured. Safe packaging is very important to us, and we will review our process to improve this.

Regarding the sample, we regret that it was missing.

We also appreciate your note about the web form and will investigate the issue to ensure a smoother experience in the future.

Review of Beautynstyle

Rated 5 out of 5 stars

Happy

Fast dispatch. Reasonable price. Convenient payment via Shop.

January 2, 2025

Review of PrintPond

Review of Parcel2Go

Rated 1 out of 5 stars

First time I've used Parcel2go

First time I've used Parcel2go. I sent two parcels and one has gone missing.

April 16, 2022

Reply from Parcel2Go

Good morning,

Thank you for taking the time to leave your review. I’m extremely sorry to hear about this situation, and I appreciate how concerning this must be.

I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.

https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go

Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.

Thanks,

Steph
Parcel2Go Customer Services

Review of Chemist4U

Rated 1 out of 5 stars

Awful....absolutely awful

Awful....absolutely awful. First order not sent, second order missing an item. The warehouse staff had well and truly confused themselves. My friend’s order had a broken glass item that spoiled the other products and she’s been told to wait 6 months for a refund! AVOID.

December 7, 2017
Unprompted review

Reply from Chemist4U

Hello

Having looked into your order, I can see that you did have a missing item for which I apologise. Our customer service team were quick to put this right and once you contacted us the missing items were sent out to you. With regards to your friends order, we did not and would never tell any customer that it takes 6 months to issue a refund, and can confirm the refund has been issued.
Kind regards
Pamela Rigby
Customer Service Manager