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I enquired about this programme. Cue the over zealous emails for not signing up straight away. The emails were essentially stating I wanted to continue operating in a dysfunctional family, I had explosive reactions to my children, my children were practicing self-protection from their parent. What a load of nonsense. They don't know me or my family other than through a loaded questionnaire where the answers were prescriptive. Now using guilt techniques to promote their product. Based on these tactics and the terrible reviews on here, I wouldn't buy their product in a million years. Obviously more interested in selling then helping people.

Service from local Envy showroom was very polite and timely. However delivery from the warehouse was delayed. Supposed to be 3-5 days so stuff was there when plumber was due to start, but it took 10 days, meaning installation was delayed.

On arrival, very polite and courteous team of two, delivering an expensive and heavy digital piano. On time. Unfortunately they dropped the delivery box on the way in, as they were holding by the straps, which snapped on one end. After they had left, also noticed that they had inadvertently knocked the broadband junction box when they set the box down and snapped the screw mounting in the wall. So overall marked down but the guys were very friendly.

Simple enough to register the warranty on a TV. But didn't like the fact that by providing an email address (which they'll need to confirm the registration), you couldn't elect to opt out of marketing to the email address I'd provided on the website and could only do so later.

Two packages delivered exactly when stated. Polite delivery driver. Good tracking app and comms.

Avoid - quality of goods is poor considering the pricing. Sizing is completely out of kilter with their website. Returns policy is poor. They will try and dissuade you from returning the goods to China, as it may get lost. Offering partial refund despite goods being too small due to their descriptions. No size tags on goods. Significant delay in receiving goods. Website is very professional in stark contrast to their customer service. I only rated one star as no option for zero stars.

Excellent service again from John Prideaux at KS Mortgages. Always polite and helpful and dealt with our numerous enquiries and changes of mind, with professionalism. Responses are always timely. This is the third time we've used the company, with John being the main point of contact.

Decent prices. Quick delivery. Recommended

Went onto Direct Ferries website to book a couple of ferry tickets to Isle of Wight for sailing in a few days' time. There was no facility to book two vehicles, simultaneously, so I logged on using two different browsers simultaneously with two different bookings. Direct Ferries provided confirmation that there was availability for both on the same sailing. I clicked to confirm both bookings. One went through, the other advised that there was an issue with their website and therefore they couldn't confirm the booking had been processed and would need to check and come back to me within 48 hours! Unsurprisingly, there was no telephone number on their website to contact them, even for urgent enquiries. This would have allowed me to discuss my concerns and give the opportunity for Direct Ferries to rebook it. So I had to message them. Automatic response again advised that a response would be provided in 48 hours, which was impractical based on the timeline of the sailing. There were no other sailings the same day. In the end i had to cancel the booking and re-booked for a few days later. However, after admitting that the issue was with their website, Direct Ferries refused to refund the cancelled ticket, even though I had re-booked for a different day. I complained as the issue had been caused by them. I was offered a 50% refund which was not acceptable. They then advised that they would not refund anything as the ferry company itself would not refund it as it was past the sailing date (due to the delay in them responding to a complaint). My issue was that I had booked through Direct Ferries, not the Ferry Company, and it had a responsibility for the failure of its booking system and extremely poor Customer Service. I would never use this company again. Poor website functionality, virtually non-existent complaint handling process, no ability to contact them by phone, evades responsibility for its own failings blaming a third party. My advice is to book direct with the ferry company and avoid this intermediary booking company, which is clearly out to maximise profit with none of the responsibility for Customer Service that should go with running a successful customer-orientated business.
Update 24/11 - Company has now quickly refunded the fare on the back of feedback received. Thanks for prompt attention 2nd time round.

It was all going so well. Switched from Bulb to Igloo as reviews and price were good but within 2 weeks Igloo has increased prices by 12% which equates to £25 a month. Thats no small increase. Interesting that Igloo says it's down to increase in wholesale prices yet they've not just put the cost per kwh but also the standing charge. Initial comms with Customer Service were dealt with quickly but once switch date had passed, CS Team took more than two weeks to reply to a straightforward email regarding payments, which is unacceptable. I'll be back on the switching sites and transferring to an energy provider that values its customers and honours its prices at least for the first year! They must have known price increases were coming but clearly kept that info to themselves whilst allowing countless Customers to switch on a make believe tariff. I'm sure they'll take no notice of their Customers' complaints.

When book arrived it was the right book but wrong version. I contacted the company who offered a discount or return. Matter resolved very quickly. Despite the initial issue with the goods (this was down to the ISBN code being the same), I was more than happy with the prompt resolution and the polite comms fron Sanjay, the Customer Service representative. Full refund given. I would recommend this company, based on my own experience.

Having used this retailer on a number of occasions previously, after my last experience I would never use them or recommend them again. Purchased plants from them in March. On arrival one of the expensive plants was quite clearly near death and beyond resurrection. I contacted the Customer Service Team and received a response eventually to say it had been passed to xxxx to deal with. I was expecting a response within a reasonable timescale. Weeks and months passed. By June, nothing. I emailed them again to be told they had now passed my query to xxxx who would review and contact me. Again nothing. I followed up in July and I'm still waiting for a response. Thats six months and the matter is still not resolved. No refund or replacements. Just blatantly ignored yet happy to take Customer's money. All the while blaming the situation on Covid. Whilst appreciating there have been difficult circumstances for many businesses, this level of service is rude and disrespectful to loyal customers. With service like this, which is clearly not an isolated incident based on other reviews here, this company deserves to be put of business. Shamefully taking money and not providing the quality of goods that every customer should expect to receive. Sometimes goods are below standard, but the right thing to do is to replace or refund promptly. Not for these guys. Avoid.

Decent price. Received quickly. I've used this business twice now and great service both times.

Ordered 3 matching blinds nearly eleven weeks ago. All arrived fairly promptly but two had to be returned as they had not made the blinds to the required length prescribed - their error. One has now been sorted but for the remaining one we are still waiting. Twice they re-ordered from the manufacturer but then told us the manufacturer hadn't received the order on both occasions. They are now ignoring email communications from us. Nice blinds, easy to fit, but Customer Service is shocking. And still we wait.

Great value laptop. Good spec for the price. Quick delivery options for free. Hopefully the product will be as expected.