Lesley Hill

Don’t order anything from this company. Currently in dispute over a missing order using PayPal. Unable to get a response from them that is not auto generated. Appalling service from an appalling organisation. Whether the order arrives who knows!!

Switched from Sky to CF end of January.
Currently affected by the CF outage and have had no internet connection since noon yesterday.
Got through to their support team yesterday and after an hour still no resolution to the issue. Promised a callback which didn’t happen. Am on the phone to them atm in a very long queue I’m guessing as have been waiting for 40 minutes so far. Have I made a big mistake switching it certainly looks like it atm. I think we all expect the odd hiccough but nothing like this. No information, no support. Can’t believe that a company can treat its customers like this.

No issues with the company until it came to my renewed policy.
My price per mile has increased from 3p to 18p an increase of 500%. A recent journey to visit my son roughly 25 miles cost me £5.00 each way.
Nothing has changed at my end, same car, same journey no claims for at least 15 years yet they feel that this increase is justified.
Spoke to customer service team but they were unable to help.
Feeling ripped off doesn't even begin to describe my feelings.
How do they get away with this its day light robbery.

I returned some bath towels that I purchased on 30th December and I’m still waiting for a refund.
Have phoned Customer Services a couple of times still no refund. Never again. Appalling service.

Have just taken out a policy with By Miles. I’m having trouble logging into the app.
Tried emailing them for support and got an automated reply that they are really busy atm so can’t help.
Not a great start - hope I’m not going to regret my choice,

I purchased a Dyson Cool fan just over 2 years ago. It cost around £400.00. It wasn’t used on a regular basis just during hot summer months so it wasn’t in constant issue. It broke down on Monday 18th July. I returned it to Dyson and a fee of £99.00 was paid to cover cost of repair as the item was out of warranty.
The item was collected and after a couple of days I received an email informing me that the fan was not repairable and as it was out of warranty would not be replaced, So disappointed that something that is only 2-3 years old is beyond repair.
I requested that Dyson dispose of the fan but to my surprise it was sent back to me. I contacted them by email requesting that they cancel the collection but to no avail. The fan was delivered to a neightbour as I was at work. I requested a refund of £99.00 which I am still waiting for.
I was a big fan of the company and their innovative products, I have purchased a hair dryer, 2 vacuum cleaners and a fan but will be seriously questioning any further purchases from Dyson if all I can expect from their products is 2-3 years of use before they are unrepairable. Not what I expect from a premium product.
Feel a fool for having making the purchase in the first place and putting my faith in Dyson. Will think twice before I make a purchase from them again.

Order placed on 19 February 2022. Delivery between 5-10 days. 23 March and I’m still waiting for strap to arrive.
Checked tracking and the order was cancelled on 4 March.
Have emailed but have not received a response.
Would not recommend making a purchase with this company.
Appalling service. Need a refund.

Have just spent the last hour reporting 2 items that were “delivered” by Hermes but are now missing. Next delivery option was selected as I was at home but this was cancelled at the last minute. Parcels were delivered when I was at work. Left on my doorstep behind a wheelie bin. Needless to say when I arrived home last night the parcels were gone but the wheelie bin was still there. Why oh why did they leave these parcels on my doorstep in full view from the street. Why didn’t they leave the parcel with my neighbour or retry delivery another day. Have tried to contact My Hermes but couldn’t get past the automated answering service. Great customer service I think not !!

Excellent service from Anthony Pinnock today. Admittedly it was a long wait for an engineer but Anthony did a great job. Many thanks Anthony!!

I was a Utility Point customer until recently when I switched suppliers. Since the. I have found it impossible to contact the organisation either by phone, email or chat regarding the refund of the credit balance on my account. I was originally told that I would be refunded on 14 November, it is now 17 December and my refund has not materialised.
I understand that these are difficult times and business have to make adjustments but a customer I too am finding the current situation challenging and I need the money that they are holding onto. I am not the only person in this situation Facebook and Twitter indicate th there are others in the same situation,
Shame on you Utility Point.

Excellent product great price. It took me longer to choose the product than it did for Rubberduck Bathrooms to deliver it!! Great service thank you.

I echo all the other reviews. Don’t order anything from this site. Order placed on 29th October got a confirmation email but order has not arrived. Have emailed the address connected to the PayPal account but no response. Have opened PayPal dispute.
If it’s too good to be true it probably is!!