Mrs R

Hi there,

Thank you so much for choosing us for such a special occasion — 70 years of marriage is an incredible milestone, and we’re honoured our biscuits were part of the celebration.

While we’re delighted you loved the tin, message, and hand-iced decoration, we’re truly sorry to hear the taste didn’t live up to expectations on this occasion.

This certainly isn’t the experience we want for our customers, especially for such a meaningful gift, and we’d really like the chance to put things right.

Please do reach out to our Customer Service team at Yum@biscuiteers.com so we can look into this for you.

Best wishes,
The Biscuiteers Team X

Hi Mrs R,

Thank you for the five-star review! I’ll be sure to pass on your lovely feedback to Harris – he’ll be so pleased to hear it.

Best regards
Jules
Cox & Cox
Customer Feedback Team.

Amanda, thank you so much for leaving such a wonderful review.
We really try to make the journey from your initial contact, to visiting us, through to the craftsmanship in making your furniture and all the way through to your delivery as smooth and helpful as possible and I'm pleased to hear this has shone through - I will pass on you kind words to the whole team and we will look forward to hearing from you when you are ready to place your next order :) all the best Rachael, Leah and everybody at ESL

Hi Mrs R
Thank you for your purchase & for taking the time to review, if you require any further help or information please do not hesitate to contact us at enquiries@bensonsforbeds.co.uk quoting your sales order number, surname & postcode as we require certain information to access your order or ring us on 0333 222 6800
I thank you for your feedback regarding the after sales service we will further evaluate how we can improve on this in the future.

Many Thanks
Jane
Bensons for Beds

Dear Mrs R

Thank you for your review.

I apologise that you felt the after case from customer services from poor. I will pass your comments on to the relevant department as feedback so that they can improve these services in future.
However, I am pleased that you found the purchasing process easy and straightforward.

Kind regards
Katie

Dear Mrs R, I am so very sorry to hear that your parcel went missing. I have looked into this for you and can see that a replacement has been send to you. Kind Regards, Claudia - Customer Experience Cox & Cox

Hello,

Thank you for your fabulous 5* review, we are so thrilled to hear that your son loved his new Batchel.