PH

Phil H

United Kingdom

Reviews

Review of Monzarentacar


Rated 4 out of 5 stars

Great prices and simple service

They were prompt at the counter to serve us without too much excess paperwork. The car was clean and as expected. We returned it and they quickly checked over it and were satisfied and returned our deposit imprint. Friendly service. One point removed as the process at the airport wasn’t as described on the voucher but sees them wait outside door G6 on the far side before the taxi rank, had to call and search to try to find them. Was a bit worried we’d laid too little (£9/day) but wasn’t an issue they were as good as the big brands and treble the cost.

July 26, 2019
Unprompted review

Review of Kiwi.com


Rated 1 out of 5 stars

My flight time got changed by the…

My flight time got changed by the airline but kiwi did not email me to advise of this. I called from the airport but no reply. Emailed them on their priority service for passengers in this situation. No reply over six hours later.

Their guarantee isn’t worth a thing and reported customer service standards don’t materialise. You pay for what you get and there is a reason these guys are cheap. Avoid.

June 18, 2018
Unprompted review

Reply from Kiwi.com

Dear Phil H,

Your experience with Kiwi.com sounds rather unpleasant. We take pride in our Guarantee, so we would like to investigate what exactly has happened.

We will be investigating the issues you have raised in your review and would come back to you with the overview.

Thank you for your cooperation.

On behalf of Kiwi.com,
Customer Relations Team

Review of TyresOnTheDrive.com


Rated 5 out of 5 stars

Great value, service and so convenient

This is good service, highly convenient and well priced. I won't be going back to waiting at a tyre fitters.

The website was simple to use and the email confirmation came promptly. I could choose my fitting day with lots of options. They advise they will give a time window by email and also text the same on the day. They called about 40mins before and arrived as expected. They fitted the tyres without me needing to move the car, despite being on a gravel drive. Earl and James were nice guys and professional throughout. Tyres run well and the price couldn't be beaten.

They did a tyre report which was then emailed through with all receipts. All in all a very well set up service and a refreshing change having people treat you well at home compared with a long wait in a grubby national chain.

July 31, 2017
Unprompted review