Phil H

They were prompt at the counter to serve us without too much excess paperwork. The car was clean and as expected. We returned it and they quickly checked over it and were satisfied and returned our deposit imprint. Friendly service. One point removed as the process at the airport wasn’t as described on the voucher but sees them wait outside door G6 on the far side before the taxi rank, had to call and search to try to find them. Was a bit worried we’d laid too little (£9/day) but wasn’t an issue they were as good as the big brands and treble the cost.

My flight time got changed by the airline but kiwi did not email me to advise of this. I called from the airport but no reply. Emailed them on their priority service for passengers in this situation. No reply over six hours later.

Their guarantee isn’t worth a thing and reported customer service standards don’t materialise. You pay for what you get and there is a reason these guys are cheap. Avoid.

This is good service, highly convenient and well priced. I won't be going back to waiting at a tyre fitters.

The website was simple to use and the email confirmation came promptly. I could choose my fitting day with lots of options. They advise they will give a time window by email and also text the same on the day. They called about 40mins before and arrived as expected. They fitted the tyres without me needing to move the car, despite being on a gravel drive. Earl and James were nice guys and professional throughout. Tyres run well and the price couldn't be beaten.

They did a tyre report which was then emailed through with all receipts. All in all a very well set up service and a refreshing change having people treat you well at home compared with a long wait in a grubby national chain.