United Kingdom
Review of Debenhams
Reply from Debenhams
Hello Ian,
Thank you for taking the time to leave a review, and I am sorry to hear you haven't yet received your order.
Please reach out to our customer services team using one of the methods in the link below, and they will be happy to help get this resolved for you.
https://www.debenhams.com/pages/informational/contact-us
Take care
- Rebecca
Review of Appliances Direct
This was the first time I ordered from this company.
The appliance arrived damaged where I contacted the company.
They firstly offered me a goodwill gesture of £20 which I refused.
They then increased the amount to £50 .
I asked if they could look at refunding me anymore as it would cost a lot more to collect and replace the appliance damaged.
They basically refused.
I needed the appliance fridge freezer urgently.
I won't be ordering anything more from this company.
Not a pleasant experience
Reply from Appliances Direct
Hi Ian,
Thank you for your review; we appreciate you taking the time to share your experience.
We're so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We're would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide us either with your Sales Order Number or your Postcode and we will certainly come back to you.
Kind Regards,
Dyann
Review of FRASERS
Ordered a sweatshirt from this company and it states delivered but I never received the order or delivery.
Contacted the company completed a denial of receipt form but no refund just negative response.
I will not be shopping with Fraser's again and lost trust and respect for the company.
Review of Costa
I attempted to use the reward for a free coffee where I had collected beans but I was charged for the coffee on the touch screen at Plymouth Armada Way and also lost the free coffee.
Contacted customer service but going round in circles where they disbelieved me and I appalled with the response.
Don't think I will ever use Costa Coffee again.
Review of MandM
My account was stopped due to several times deliveries went missing from couriers and I truly believe MandM Direct are blaming me and punishing me for the missing orders.
I have asked if they would reinstate my account but bluntly said NO
I am upset and disappointed with the outcome and made me feel very unhappy and anxious to have my account stopped which was no fault of mine!
Reply from MandM
I can see we have been in email contact with you yesterday to inform you on the status of your account.
Review of Debenhams
Ordered a bookcase never received the order.
Contact Debenhams customer service without any response for a week.
Last week 27.6.25 received a email stating refund in being processed but heard nothing since not my money back.
Email them again without any response and I find this rude and very poor service.
Lost trust respect for the company and it seems they are not bothered about customers.
Even emailed the CEO without any response!
Reply from Debenhams
Hello Ian
Thank you for taking the time to leave a review on your recent experience.
I am sorry to hear we didn’t meet your expectations on this occasion and that your experience wasn’t as positive as we aim to provide.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual.
Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
We do value your feedback, especially when it helps us identify areas for improvement.
Thank you.
-Stacy
Review of Yodel by InPost
Delivery arrived on time with good communication via email on progress of delivery.
Unfortunately the contents of the delivery where damaged!
Reply from Yodel by InPost
Thanks so much for leaving a review and we’re glad you had a great Yodel experience.
Review of The Range
I ordered a tree lopper through the Range and when the order arrived the saw was not in the delivery and packaging was tampered with.
I contacted The Range about this and I was advised that I would receive a £10 off the original price due to this and was asked to set up a PayPal account to receive the refund on the order which I don't want to do.
I paid through Clearpay and the refund should of gone onto my account with Clearpay.
I have been sending over 20 emails to customer service at the Range and still get no resolution from the ordeal.
I will never order or shop with the Range ever again,it's been a total nightmare and awful experience.
I just want others to be aware of customer service and forcing customers to set up a PayPal account to receive a refund on orders with missing part!
Review of Tesco Mobile UK
Tesco Mobile are in my view a trusted and respected company with excellent communication and customer service.
Reply from Tesco Mobile UK
Thank you for the 5-star review! We’re glad you had a great experience and appreciate you sharing it with us here. If you have any questions about your Tesco Mobile phone or account, drop us a message on Facebook or Twitter, chat to us In-App or head to the Contact Us page on our website, we'll be more than happy to help.
Review of Dales Cornwall
I inquired about a service plan after no response from the online inquiry.
Sales person really not interested and poor customer service.
Asked a couple of questions but felt he was not interested in my inquiry.
Customers are your business and growth don't let staff give negative advice and tone of voice showing no interest in customers questions.
Reply from Dales Cornwall
We are are not able to give you a clear reply to review as we are unable to identify the branch you spoke too form the information given
Review of House of Fraser
Ordered an item for the first time on there website.
Never received the order informed of this 4 days later received an email to complete a Denial of Receipt form due to unprofessional courier service.
I have emailed the company twice now without any response and it seems i am just being ignored.
I find this rude and unprofessional and will never use this company again.
Very poor service and communication!
Review of Everything4you
I recently purchased a item through OnBuy from this company.
Firstly they was a delay in the dispatch of the order.
It supposedly arrived last week but unable to locate the delivery!
Contacted the company about this and still awaiting a reply after several messages on the OnBuy platform.
They continue to ghost me which is not good!
Review of Tesco Mobile UK
As always value for money phone contract and professional customer service.
Phone arrived safely and I am very happy with overall experience.
I have been with Tesco Mobile for many years and never had any issues with phone coverage or contract.
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for feedback 🙂 If you require any further assistance, please contact us on Facebook or Twitter, or head to the Contact Us page on our website.
Review of Yodel by InPost
Order not received or located as stated in earlier email from Yodel.
Got home this evening and unable to find delivery!!!
Not impressed with service.
Reply from Yodel by InPost
Hi Ian, I understand that the email shows your parcel was delivered, however you have not received it. I understand how disappointing that must be. I apologise for the inconvenience caused due to the experience. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Wowcher
First time on Wowcher and found no problems always cautious on online ordering but the product I ordered was value for money I hope when it arrives in the post.
Reply from Wowcher
Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
Wowcher
Review of MandM
I placed an order with the company and EVRI stated order delivered with photo evidence but on my return home from work no parcel!
Contacted M&M and refused to refund me and now paying for goods not received!
They have also blocked my account due to missing parcel which is no fault of mine.
Reply from MandM
I’m sorry to hear about the issues you have had with deliveries. If you have not reached out already, please visit the Contact Us section in our help centre and we will be happy to look into this further.
Review of Curtainsdirect2u
Arrived in time.
Good quality and value for money.
Will use company again in the future.
Reply from Curtainsdirect2u
It sounds like you're happy with your purchase, and we're thrilled to have provided you with a positive experience! If you ever need assistance in the future or have any questions, don't hesitate to reach out to us at curtainsdirect2u.co.uk. We're here to help and look forward to serving you again soon!
Review of Tesco Bank
Car insurance was the best quote on line and value for money in this economic climate.
Review of ArmadaDeals
Never received the order I placed.
Email the company several times without any response.
I believe this is a scam and company just takes your money and you do not receive orders placed.
Very poor customer service and when you attempt to contact the company where they just completely ignore you!
I would be extremely cautious purchasing goods from this company.
Review of Cornwalllive
Poor poor poor no other words to describe this website.
