Ordered a bookcase never received the…
Ordered a bookcase never received the order.
Contact Debenhams customer service without any response for a week.
Last week 27.6.25 received a email stating refund in being processed but heard nothing since not my money back.
Email them again without any response and I find this rude and very poor service.
Lost trust respect for the company and it seems they are not bothered about customers.
Even emailed the CEO without any response!
Reply from Debenhams
Hello Ian
Thank you for taking the time to leave a review on your recent experience.
I am sorry to hear we didn’t meet your expectations on this occasion and that your experience wasn’t as positive as we aim to provide.
Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual.
Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
We do value your feedback, especially when it helps us identify areas for improvement.
Thank you.
-Stacy