Fred Bridgland

Delivery was rapid, and the price more reasonable than other providers.

The person I dealt with was patient, polite and extremely helpful. He resolved a long-standing problem.

The folk on the end of the Avanti line are always polite, good-natured and seem to have a sense of humour. They are also based in the UK, and this is reassuring. This is NOT a racist observation. But it is obvious that other companies outsource their call centres to India and elsewhere to save money. It is reassuring that Avanto does no such thing.

I was impressed by Amanda Tollan, the audiologist who tested and briefed me. She was kind and amusing, inspiring confidence in the product she was promoting. I enjoyed her company.

Mr Singh was very helpful, polite and concerned. I've been having a dreadful time replacing a smashed castor on my office SupaWarm oil heater and his guidance sounded good. Can't really give a definitive verdict until the castors I ordered arrive and are seen to fit ....