Jabba the Hutt

Thanks for your kind review, we look forward to your next visit.

Dear Mr. Hutt,

Thank you for sharing your feedback. We are sorry to hear about your disappointment and understand how upsetting such an experience can be. Please allow us to clarify a few important points regarding our procedures.

At Klass Wagen, customers are free to choose whether or not to purchase our Risk 0 protection, which is an optional service designed to eliminate any financial responsibility in the event of damage. For customers who choose not to take this coverage, a security deposit is required — this is standard practice across the car rental industry and is fully refundable once the vehicle is returned in the same condition as at pick-up.

We never withhold deposits unfairly or invent damages. Every charge is supported by photo and video documentation from both pick-up and return inspections, which are always available for review. Our team is also trained to ensure full transparency during this process.

We sincerely regret if the way our procedures were explained made you feel pressured or uncomfortable. Your comments have been shared with our Bucharest team for review to ensure that all customer interactions remain clear, respectful, and professional at all times.

If you would like us to personally review your rental file and clarify the deposit details, please contact us at customer-care@klasswagen.com
with your rental agreement number. We will be glad to assist you further.

Kind regards,
Klass Wagen – Cristina

Hi,

Thank you for leaving a review.

We understand your frustration when the ID check process didn't work as expected, resulting in you feeling like your time and data were wasted.

We also want to directly address your serious concern about being a "DATA HARVESTER." We can assure you this is absolutely not the case. We built Yoti specifically to help people preserve their privacy and protect their data.

We built Yoti specifically to ensure your data is protected and private. When you scan an ID document, we scramble each attribute with high-level encryption and store it in a way that only you can access it. In fact, the app is built so that once it's set up, not even the Yoti team can access your data; we simply can't see your personal information. To be absolutely clear, we do not collect, track, or advertise based on app use.

To learn more about how we protect your information, please feel free to check out our security and privacy policies on Yoti.com.

Kind regards,

The Yoti team

Thank you for your review! The Pharmacy Express team is always here for further support.

Hello,

Thank you for taking the time to leave us a review. It’s very helpful even though it is a negative one.

First and foremost, please accept our most sincere apologies for any inconvenience you may have encountered during your recent rental with Klass Wagen. We take immense pride in our commitment to delivering both prompt service and high-quality experiences, and it deeply troubles us to learn that we fell short of our own standards on this occasion.

In your feedback, you mentioned the process of the card payment and the explanation of our rental options. Allow me to clarify the two available options for our valued customers:

1. General Deposit Option: To secure your rental, you have the choice of blocking a deposit on a VISA or MASTERCARD credit card issued in the main driver's name.

2. "Risk 0" Service: Alternatively, you can opt for our "Risk 0" Service, which completely eliminates the need for a deposit. This service can be conveniently paid for using a debit card. By choosing this option, you are relieved of any responsibility for potential damages to the vehicle during your rental period.

We understand that the process may seem a bit time-consuming, but we believe in providing comprehensive information to our customers to empower them to make informed decisions. We acknowledge that you may have found this explanation lengthy, but we firmly believe that it's crucial for our customers to be well-informed from the outset, avoiding any regrets later on.

While we regret that you were not entirely satisfied with the time spent at our office for these explanations, please rest assured that this procedure is in place to ensure transparency and customer satisfaction. In some cases, the deposit option may appear more expensive in the event of damage to the vehicle, making the insurance option a worthwhile consideration.

Regarding the scratches, every client receives a damage report at pick-up, detailing the car's dents and scratches. Upon return, we inspect the vehicle again and provide another damage report. If new dents or scratches are found, the deposit is held, and an invoice is issued within a few business days with the amount. The client is then informed by email with further instructions.

Should you have any further comments, concerns, or suggestions that you would like to share with us, we wholeheartedly invite you to reach out to our dedicated Customer Care team at customercare@klasswagen.com. Your insights are invaluable to us, and we are committed to making amends and enhancing our services if you choose to give us another opportunity to serve you.

Once again, thank you for your feedback, and please accept our sincere apologies for any inconveniences you experienced. We genuinely value your business and hope to have the privilege of serving you better in the future.

Kind Regards,
CC Team/Alex

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Hi, I am sorry to hear of your experience so far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number and a link to the review? Thank you, Yodel Social Media Team.

If you contact us with your email address, we can remove you from the mailing list.