Scam.. don't be fooled by the low price!
Before you are renting from these, please be aware of the following: in the eventuality that you are booking with a deposit (which require a Credit Card with your full name embedded on it :-), these are the charges you are going to face - scratched headlight, fog light, tail light, mirror 400 euros :-); scratched engine hood, bumpers, fenders, doors - 450 euros :-)
Bearing in mind that when you pick up the car you don't have the chance to check the damage sheet, they will "miss" one single scratch and BAM! YOU ARE OUT OF POCKET! It's so easy to miss one little scratch.
All the positive reviews that you are seeing here are made by people that have paid their "risk 0" insurance which costs hundreds of euros and don't require a deposit, hence the price you see when you book is NOT the real price for a pleasant and worry free experience.
Reply from Klass Wagen Romania
Hello,
Thank you for taking the time to leave us a review. It’s very helpful even though it is a negative one.
First and foremost, please accept our most sincere apologies for any inconvenience you may have encountered during your recent rental with Klass Wagen. We take immense pride in our commitment to delivering both prompt service and high-quality experiences, and it deeply troubles us to learn that we fell short of our own standards on this occasion.
In your feedback, you mentioned the process of the card payment and the explanation of our rental options. Allow me to clarify the two available options for our valued customers:
1. General Deposit Option: To secure your rental, you have the choice of blocking a deposit on a VISA or MASTERCARD credit card issued in the main driver's name.
2. "Risk 0" Service: Alternatively, you can opt for our "Risk 0" Service, which completely eliminates the need for a deposit. This service can be conveniently paid for using a debit card. By choosing this option, you are relieved of any responsibility for potential damages to the vehicle during your rental period.
We understand that the process may seem a bit time-consuming, but we believe in providing comprehensive information to our customers to empower them to make informed decisions. We acknowledge that you may have found this explanation lengthy, but we firmly believe that it's crucial for our customers to be well-informed from the outset, avoiding any regrets later on.
While we regret that you were not entirely satisfied with the time spent at our office for these explanations, please rest assured that this procedure is in place to ensure transparency and customer satisfaction. In some cases, the deposit option may appear more expensive in the event of damage to the vehicle, making the insurance option a worthwhile consideration.
Regarding the scratches, every client receives a damage report at pick-up, detailing the car's dents and scratches. Upon return, we inspect the vehicle again and provide another damage report. If new dents or scratches are found, the deposit is held, and an invoice is issued within a few business days with the amount. The client is then informed by email with further instructions.
Should you have any further comments, concerns, or suggestions that you would like to share with us, we wholeheartedly invite you to reach out to our dedicated Customer Care team at customercare@klasswagen.com. Your insights are invaluable to us, and we are committed to making amends and enhancing our services if you choose to give us another opportunity to serve you.
Once again, thank you for your feedback, and please accept our sincere apologies for any inconveniences you experienced. We genuinely value your business and hope to have the privilege of serving you better in the future.
Kind Regards,
CC Team/Alex