Lack of Communication
The Bitterne branch were very efficient when setting up the property for sale however on receipt of an offer their communication and activity to move the sale to completion was very poor.
Promises from the agent of weekly updates were not kept resulting in the agents at the branch being chased by us and our buyer. Poor attitude from the agents upon learning that we had direct contact with our buyers however this was necessary due to the lack of communication from the Agents.
Comments from our agent of "well, your place is sold" were not helpful owing to the fact that a property is not sold until completion and monies are in the bank. And at the time of the comment the property was under offer however not completed, nor was their a completion date agreed. This led us to feel that effort/activity from our agent to help push the sale to completion was not being done.
After our complaints and an agent admitting that they had dropped the ball on our sale and they did start to make every effort to pick up the pace of the sale and maintain contact with us. However we shouldn't have had to complain to get the service we are paying for.
And no surprise that on day of completion there was no contact from the agent to check-in.
Not the service we would have expected from Fox & Sons and certainly not the service we have received from other agents when selling/buying property. Sadly we would not recommend the Bitterne branch of Fox & Sons
