Kat

Always a wait in que , one person only on till as usual

Can never ever find staff on shop floor to ask questions
Always have to go to the till and que just to find something out

Bought a heated clothes airer
95 quid
So flimsy
Where it had been cable tied so tightly made it bowed
Flimsy, wobbly
Cheap thin plastic
No timer
No temperature change available
Taking it back

Ok
We are in the process of purchasing a property being sold by above agents
Honestly they couldn't do enough to accommodate you
We live a few hours away
Firstly more than happy to do a WhatsApp viewing
Secondly so great in helping you find a surveyor and solicitor
Being the fact we have no clue
Honestly so friendly
So helpful
Amazing to date

Got to checkout asked about membership card
Not told it was 5 quid
Yet when it came to total my 16 quid collar members price
Amounted to 23 quid
I said that's not right
Told its 5 quid for membership card
I said that still isn't right
It should be 21 quid
She had no clue
Told me the 16 was with membership card
So
I got charged full price for collar plus a fiver for card
You should be told before it's scanned
I even told her I feel I've been ripped off
As I would of paid 18 quid for collar
Now it's 23 effectively
Grrrrrr

Says 3 to 5 hrs to install hobbyist 8 x 12
9 hrs later 2 person still installing
Bits not cut properly
Nothing matches up
Holes in wood
Splits
Mould on wood
Project Timber offered new parts to be sent
Unfortunately shed was already being installed

After 2 weeks of negotiations
They've given us back 100 quid
Plus sending out extra bits

Customer service was prompt in the end
So satisfied

Young Lady today was really helpful
Really respectful in allowing us to take our time in choosing a sofa
As really important we got it right due to my disabilities
She left us alone, yet there whenever we needed to ask her a question
If she wasn't sure she'd ask her colleague

I felt important to praise her
As the Young get flack in not having good customer service
Yet this Young lady really shone today
I hope she gets praised enough for her customer service

Played about 150 quid in less than 24 hrs
Just joined
Played 20p. .30p per spin
Just takes and takes
It's disgusting
Really Rob you
I got about 7 quid in total in wining
Played around 4, 5 different games
Not once it took me into bonus

Tried to close account down in their rubbish virtual chat
Strangley got disconnected
More likely they don't want you to close it down
I gave up
Just won't play here again

Everytime I've ordered either late delivery even if express delivery
And always faulty goods

Never can get anyone on messenger for hrs

They never really help

Plus they charge for return of faulty goods

Received my out sunny fire pit

Bolts missing

Dosent line up properly

Dented

Fire guard broken in 2 places

Avoid as now owned by Boo hoo

Cheap nasty goods

Yet at expensive Debenhams prices

Always helpful in my store in Bedford
Friendly
Informative
Give you their time

Will only go here

Only gripe is

Everytime I've bought budgie seed loose

Always a moth type insect spins a thread in seeds
So I have to throw away

Happened a few times

Received flowers for daughter birthday
Letter box
Only 2 colour
Supposed to be atleast 4 different colour
And DEAD
DISGUSTING

9 quid for a card included is delivery
Didn't realise its the envelope posted in it comes in, was expecting another envelope for card

Not good quality

A total rip off

Never again will I use this company

Sending out soiled clothing
Not what I expected from M and S

Not for the prices they charge

I mean very soiled nightie

Plus material torn where its soiled

Very obvious to see

So

Why send

It's hard when you are not from an area and you need a surveyor and you have to search and hope that the company you use will be ok??

I came across Trevors Website and decided to use his services

Thankfully all was good

Very very good service

Trevor is very informative

I am really happy with the service given

I didn't need a survey as a cash buyer, thank goodness opted for one

As its saved me 1000s ...

I will definitely be using Trevor again in the very near future

A top genuinely pleasant helpful man...

The young girl knew no information on the cooker we wanted
Told us it was steam clean, as that's what we wanted
She was reading it on I pad
It wasn't steam clean
Went to store same day it arrived
Told could we bring cooker back by manager
Yea, like we can just hump a heavy cooker in back of car

Told only cookers available with that function were out of stock
Would have to wait 28ndays
Can't go that long without a cooker we said, as old one taken away
Now left with a cooker we didn't really want
Rubbish service
Told management need to re train staff

Just spent almost an hr on phone talking with a very Helpful customer service guy, Named Adam, with a Scottish accent, so hopefully his manager will know who is is
Very patient, very helpful
Understanding
Explained all
Allowed me time to note all down
Helpful in my enquiry and resolved the matter
I wish more customer service operator were like this
Thanks

Terrible experience
Had to complain
Yet findings in her eyes were no issues dispite a no chain sale took 8 mths

Est agents you could never get hold of

3 , 4 days to call u bk

Ignored emails

When it came to giving keys over

Est agents said she lived around corner to our property

Could we drop them to her, as no child minder that day

Yet around the corner was 5 miles away

How Unprofessional is that

Paying them
Yet you do the leg work

Never again
So much stress caused

Disgusting
Disgraceful
Dis respectful to client also

They do not care

AVOID

Appalling
Terrible
Rude
Unprofessional
Slow

Been selling our flat with them since mid July

Firstly after 4 weeks of receiving the 50 page paperwork we had to fill, were told only after chasing them it had been done in wrong format
How?? As we downloaded the form they emailed

Then told end Aug,not in wrong format, but a solicitor was taking over original solicitor as she had left wanted to start from fresh

Told Any issues, they would help, any answer we didn't know put I don't know

Oct,no word
Nov chase, chasing est agents at yopa
Finally told by him buyer was selling his commercial property before he could purchase ours yet prior Beaumont in the dark, chasing them
All you got was I don't know

Rang spoke with a manager Beaumont, assured she personally would keep ab eye on sales, chase chase

Christmas came and went

Then another solicitor tool over

Wanted us to answer questions on first original form we sent Aug

We didn't understand which bit, she said highlighted, wasn't
4 weeks later after phone calls and phone calls, involving Optimus, advocacy
Finally she highlighted the parts

Now today told only yesterday they asked the council for the certificate of compliance, as an ex right to buy property

July, flat valuation 135k
Now 145 to 150k

Their slackness has cost us up to 15k

Disgusting
They have made us both unwell
Unprofessional
Rude
I'm reporting them to the Ombudsman
Maybe even watch dog
They cannot continue in practice

Disgusting


You have responded to my review

Everytime I complain to you, Meghan Fisher seems to take it personally, then send snotty emails claiming she been waiting and waiting for outstanding paperwork etc, dispite emails from her previously saying received all paperwork etc just waiting on buyer

Then spend another week or so trying to prove her emails stating she has all, and waiting for response

A trainee solicitor should not solely be left to deal with sale, especially if she can't remain professional

Arrived on time. Opted for gift wrap
Was wrapped nicely, will use in future

Overcrowded shop on Wednesday 30th dec
To the point a member of staff got a manager
I was assured they are following guide lines etc, but still far too many people in through a pandemic

Especially overcrowded in meat section

Of course manager said they can't police customers, of course they can't, but there was plenty of staff all around the shop floor, and they surely have the right to say something if they see customers acting in appropriately

As staff at risk too

Was an awful shopping experience as I'm severely disabled
And in constant agony

Even when queuing at entrance to go into shop, no staff will even say for me to go

I can't stand without holding trolley

And yet because I look okay no one help