United Kingdom
Review of JD Sports
Reply from JD Sports
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
JD Customer Care Team
Review of InPost UK
Reply from InPost UK
Thank you for the 5-star rating! We're delighted to hear you had a pleasant experience with us.
Review of Hello Molly
Worst company to try to send an item back, even if the item is damaged or not as described they still try to charge for the return. Never answer the emails, rude and ignorant. Do not buy from this company!!
Reply from Hello Molly
Hi Lovely, thank you for sharing your feedback. This is definitely not the experience we want any of our customers to have, so for that we immensely apologise for the inconvenience.
We would love to turn things around for you to ensure you receive the assistance that you need and expect from us. You'll soon receive a separate email from Trust Pilot requesting more details from you so we can better assist and provide a resolution ASAP. Thank you! xo
Review of Cut My
I’m really impressed with this company from start to finish. Easy website to use.
Review of Ax Paris
Item was not as advertised, came all screwed up. When asked for a refund I was told if I have store credit I can be refunded in full, I opted not to so only got half my money back.
Reply from Ax Paris
Hi Customer,
Thanks for your review.
Our policy is for any items that are faulty or incorrect to be raised with the customer service team as they will pre-advise the returns department that these would be arriving back. As this did not happen, we are unable to confirm this.
Kind regards
AXP
Review of The Range
Reply from The Range
Good Morning,
I am sorry to hear about the issues with your order. This is certainly not the service we aim to provide for our customers. We ask customers to check their orders and if there is any part of the order which is damaged or faulty then to contact us as soon as is convenient so we can assist in resolving this matter. Upon reviewing this I cannot locate any correspondence from you. I can assure you that I will look into this so I can assist in starting to resolve this with you. Our customer care team will then take over if needed so we can reach a satisfactory resolution as swiftly as possible. As our processes have changed recently, should you need to contact us in the future, please refer to our website to ensure the correct form of contact is being used by visiting https://www.therange.co.uk/contact. We hope this gets resolved for you quickly and that despite this you will consider shopping with the Range in the future.
Kind Regards
Judy
Review of First4Lawyers
