Hi Lovely, thank you for sharing your feedback. This is definitely not the experience we want any of our customers to have, so for that we immensely apologise for the inconvenience.

We would love to turn things around for you to ensure you receive the assistance that you need and expect from us. You'll soon receive a separate email from Trust Pilot requesting more details from you so we can better assist and provide a resolution ASAP. Thank you! xo