Honestly one of the worst services out there. Unfortunately LinkedIn uses this tool to verify people, but I keep getting an error and have even tried changing cellphone providers as they said that would fix it. What a ridiculous method to go through to try and get verified with LinkedIn. They have abysmal support and just does NOT work.
I've been trying to confirm with them here and there since 2023.
Untrustworthy business. They offered lifetime deals and are now upset that people have been using the service for 3 years. If they break their terms on lifetime they should refund the money originally paid at the very least. They launched a lifetime deal and likely brought in revenue needed at the time. What else are they going to do in the future, if they can't keep promises. I wouldn't trust this company at all. Horrible and unethical practices.
February 18, 2025
Unprompted review
Reply from Deleted Profile
Thank you for being a long-time user. As an early adopter, you’ve had the benefit of using the platform for nearly 3.5 years at little to no cost, saving between $1,989 and $5,967 depending on your tier.
We understand that moving to a subscription model can be an adjustment, which is why we’re offering early adopters a special $30/month plan. This includes full access to AI features, premium support, and a 40% discount compared to standard pricing.
If the platform is still useful for your business, $30/month is a fair investment. If not, no worries.
Horrible experience. Kiwi is such a garbage company. Their customer service is horrible. I went to BC for. Funeral and the way the company booked my flights, they weren't on one itinerary. Anyways, their customer service has no clue what they were doing and even though I had a ticket, WestJet said I wasn't on the flight.
I purchase the extra insurance and it was like pulling teeth to get my refund for the flights that I didn't take due to the delays. They would only offer a credit until I threatened I would post on social media about my experience
July 12, 2024
Unprompted review
Reply from Kiwi.com
Dear Customer,
Thank you for making the effort to leave feedback regarding your booking with Kiwi.com.
I have thoroughly investigated your case and as per my findings, you opted for a virtual interlining at the time of making the booking. When constructing the Virtual Interlining Itineraries, we use our best knowledge and effort to make sure that there is enough time to transfer and to cover the potential schedule changes, delays, or cancellations. You also had the option to opt for an itinerary within a single reservation which costs a little higher price. This option was not selected.
When any flight is canceled or rescheduled on the itinerary, it is done by the airline, Kiwi.com being a travel brokerage agency, has no control over them.
Addressing your concern, I would like to inform you that as per your request, we have booked and confirmed your seat with West Jet Airlines. For your reference, I have shared the e-ticket we received from the carrier for the flight from YXX Abbotsford to YYC Calgary to YEG Edmonton. Since your flight from YEG Edmonton to YWG Winnipeg was booked and confirmed by one of our ticketing partners, we did not receive the e-ticket for the same. Hence I have shared the boarding pass. Please check the attachment.
I feel sorry to know that your experience with our customer support was unpleasant. However, I have checked all your calls with my agents. They have been trained well to assist the passengers. Hence the advice given to you was correct as per the company policy.
Additionally, I would like to inform you that as per your request, we refunded you on 14th July 2024 in monetary to your credit card. Since the amount was transferred to your original payment method, the amount would be reflected in your statement in 3 to 10 working days, depending on your bank policy. I hope you have received the refund amount.
I hope this detailed explanation helps you understand the situation better.