Mike

Unitel direct are a scam company, do not trust these reviews. The 'super friendly' staff make you leave a 5 star review. Then you get the terrible products and service. You complain, the 'super friendly' staff are not interested. Then you get the threats from the super unfriendly boss, then they hound you hoping you'll be compliant. If you're not the threats come in thick and fast. Seriously, do yourself a favour, Do not trust Unitel!!!

Now they claim not to know who I am. Surprising as they spent 18 months hounding me. I guess they have done it so often they lose track of who they threaten!

Excellent service, great product and fast delivery. I can't fault them. Highly recommended.

Very easy to arrange the temporary insurance. Major downside is, you decide you need to add an extra day or two...but you click on the button that says 'add extra cover' and it doesn't work, ever! So instead you have to pay over £20, rather than the £12 ish daily rate. And there is absolutely no way to contact them, aside leaving them a review. These two reasons cost them 2 stars!

So far I can't fault the claims process from 1st Central insurance. Sorted me out a replacement car and arranged for a bodyshop to take my car away to be fixed. So much better than my terrible experience with Direct Line, Admiral and Aviva years ago. All 3 were not my fault and they made the process painful. So thumbs up to these guys, this accident was also not my fault, the standard of driving is so poor in this country, just watch the amount of clueless people at round-a-bouts!

Avoid, if they call you hang up. They are scammers. They promise to get you to the top of Google. Make you a terrible website and when you say this isnt what I paid for the threats come thick and fast. Turns out they later tell you no, they list you on bing and lycos, not Google. Who even uses Bing and Lycos anymore? Looks like I am taking these scammers to court! AVOID!!!!

Always had great service from this company. Excellent at designing and altering certificate duplicate pads for me. Great price and really fast delivery. Every business should use Original Copy Centre

Great product, exactly as described. Not the fastest delivery but it arrived in time for Christmas so not an issue. My issue and the reason for 3 stars is, they don't leave you alone. Constantly bombarding me with offers, sometimes several times a day. Honestly, if I wanted to buy something else, I would. I don't need you pestering me anymore!

Without being able to give me a valid reason why, they tried tried to double my premium, at renewal. I was hit whilst parked up, other driver admitted it was their fault. Plus I have protected no claims. Their garage 'DLG' dithered about with my car at their leisure and then returned it faulty. They were about to drive off, without a word. Until I asked "why is my wing mirror black, the other one is chrome?" The delivery friver was embarrassed and said he didn't notice. The management and staff didn't care and said "well it works right? So it's only cosmetic". That statement.. from a bodyshop! Direct Line, did nothing. In the end I paid for a matching one myself and fitted myself. You only find out how bad an insurance company is when you make a claim; Direct Line are woeful. And then have the audacity to try and more than double my premium! AVOID!!!

They have replied with a link. I did all of this whilst with them, they did nothing. I can assure Direct Line of one thing....you'll never get my business ever again!

Great price, reliable service and good quality. I just wish they offered an express service, as some items have taken a week to arrive!

Diabolical service from them and their joke of a garage. Avoid Direct Line like the plague. They offer you a link to their complaints service, this is a joke. I wrote this review after dealing with their complaints service, who are less than useless! Don't bother with Direct Line, they are liars and their service top to bottom is a joke. I'm now going back to LV who know how to Look after their customers.

The AA patrolman identified a coolant issue and where it was coming from in 5 minutes flat, something a Jeep dealership couldn't figure out in 5 weeks! He was extremely helpful and his diagnosis allowed me to book it into a specialist 4x4 centre and they agreed with his diagnosis and rectified a fault that's been driving me nuts for nearly a year! Safe to say it's a thumbs up to the AA and a big thumbs down to Vale motors Jeep at Wincanton. Stick to Fiats and Suzuki and outsource your Jeep work to a specialist!

Excellent prices, the bespoke cutting saves me a lot of time on site and product was well wrapped and as described. This is only my second order but I'll be definitely using you for all my sheet metal needs. Well done 👍

I bought some tickets and didn't win anything. So of course I am disappointed, sadly has to be a one star!

Awful company, my car broke down after 2 months of ownership. No problemI thought, I've purchased a platinum warranty at £500. I contacted them and was advised to get it transported to a vat approved garage. The garage then informed me the problem was a crank pressure sensor and that was part of a recall (I wasn't aware of) and would need to go to a main dealer. When he informed the warranty company they told him I had to pay him because the claim was being refused. (after I followed their procedures and they told me I was covered). They didn't bother to tell me. I called them and said I needed to hire a car as I was now stranded at home, they told me "no you're not entitled to one". I read out their booklet and it stated after a claim has been raised I could have a hire car for 5 days. They responded "I know that's written on the booklet but it actually means after the garage has sent a report". I repeated your booklet states...I was cut off and told "it doesn't matter what's written in the book, that's our policy, only after and engineers report, our engineer isn't writing a report because your claim isn't covered and therefore we are not paying anything". Right but you advised me to take it to a vat registered garage and get a diagnoses done, which I have done and now you're not even covering that? "Correct your claim has been rejected" on what basis? "your car is subject to a recall" I said which is good for you, it means you don't have to pay anything in parts and labour. "Even so, your not covered" I asked to speak to a manager, a very rude woman came on the phone and repeated what he said, I said well this is worth the paper it's written on and I want a refund, she said "YOU'RE NOT GETTING A REFUND!' I told her I was seeking legal advice. She hung up! AVOID THIS COMPANY AT ALL COSTS. I will be seeking a refund for the cost of the warranty, the diagnosis, the investigation and the transportation to a main dealer. Shocking that 1980's customer service still exists in 2022!

Green Flag are great, no issues with them. Sadly they use a company called Westbourne which have on a couple of occasions, on several different vehicles told me that cars need expensive repairs, or are financial write offs and tried booking my vehicles in for expensive repairs, like several hundred pounds for a battery! Turns out they were wrong, luckily, I wasn't convinced, checked myself and there was no fault, so they are more deceitful than incompetent. So I'll be leaving Green flag and going with different company that has their own staff and vans, like the RAC or AA

Forced to get a taxi over 400 miles with partner and dog, as they were too tight to cover a hire car. My van stuck in Glasgow and not coming back until next week, so I will be without a vehicle for over a week, they couldn't carless, happy to take your money but they were all just trying to get shot of me, making a bad situation even more stressful. I'll not be using them next year.

UPDATE:

My van arrived with serious damage front and rear. And in addition to that, they left the window down damaging my interior and quarter of a tank of fuel is gone, which is weird as it was towed back because it wouldn't drive?! I've logged a complaint and they are investigating...

Very genuine company, just need a replacement switch and they'll be worthy of the 5 star rating

Never again, I couldn't see the live draw, so I have little confidence in the 'winner' being legitimate. Although they assure me the draw was live. Review updated to give them the benefit of the doubt

I paid extra for a delivery in plenty of time for someone's birthday present. It eventually arrived after lots of stress, h
assle and only after threatening to cancel the order. It was over three weeks late, long after the birthday. I'd give them zero stars if that was an option.