Deborah

Dear Deborah,

Thank you for your honest feedback. We’re sorry to hear that the sizing didn’t quite meet your expectations and appreciate you sharing your experience.

If you ever need any assistance with sizing or recommendations, please don’t hesitate to reach out to our personally at info@izabel.com.

Thank you again for your support.

Kind Regards,
Izabel London Team

Hi Deborah,

We appreciate you sharing your positive experience with our service and quality; thank you for your feedback!

Many thanks Tracey

Good afternoon Deborah,

Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience.

To ensure we provide the best value for our customers, the delivery method is pre-selected based on the size and weight of the item. For smaller and more manageable items, doorstep delivery is often the default option as it helps keep delivery costs as low as possible. However, we do offer the flexibility to upgrade to a room-of-choice delivery for a small additional charge should this be more convenient for you.

For larger and heavier items, such as a wardrobe, our system automatically assigns them to a room-of-choice delivery, as this ensures safe and efficient handling. We sincerely apologise if this wasn’t made clear during your purchasing process, and we completely understand how important delivery options are when making a decision on where to shop.

If you have any further questions or would like any assistance in the future, our Sales and Customer Care Team would be more than happy to help. Please don’t hesitate to reach out!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Dear Deborah

Thank you for your kind comments, which we'll pass on. We look forward to assisting you further.

Best wishes for your holiday.
Trailfinders

Hi Deborah,

Thanks for letting us know your thoughts.

Rach