I bought one of Izabel London tunic dresses in Mablethorpe last year. I loved the loose fit and that it didn't really need ironing! Material was perfect for hot flashes (it didn't cling to the body),... See more
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I have always liked the clothing Izabel has on offer but recently when I ordered a couple of items, unfortunately, one was wrongly sized so I had to ask for a replacement. My request was very quickly... See more
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I purchased a dress from This company back in August 2025. The dress was returned and still no refund !! Disappointing service !!
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Izabel Of London Fantastic quality of all their clothes. I particularly like their dresses so feminine , midi maxi, and the colours I love colour, for hot weather they flow elegantly. I have bought... See more
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Company details
Written by the company
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Contact info
12-14 Chase Road, London, NW10 6EZ, London, United Kingdom
- info@izabel.com
- www.izabel.com
4.3
Excellent
775 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
I purchased a dress from This company…
I purchased a dress from This company back in August 2025. The dress was returned and still no refund !! Disappointing service !!
August 19, 2025
Unprompted review
Reply from Izabel London
Hi Janet,
We're sorry to hear about your experience and truly apologise for the inconvenience caused. This is certainly not the level of service we aim to provide.
We would like to resolve this for you as quickly as possible and kindly request that you contact our Customer Service team at info@izabel.com with your order details. Once we have this information, we’ll be able to look into your return and refund without delay.
Thank you for bringing this to our attention, and we look forward to assisting you.
Kind Regards,
Izabel London Team
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Your size charts appear to be way out
Your size charts appear to be way out !
I should have sent the first x 3 jumpers back but missed the return date! Re ordered size lower x 3 and still far too big. Did return and refund was quick !
September 22, 2025
Reply from Izabel London
Dear Deborah,
Thank you for your honest feedback. We’re sorry to hear that the sizing didn’t quite meet your expectations and appreciate you sharing your experience.
If you ever need any assistance with sizing or recommendations, please don’t hesitate to reach out to our personally at info@izabel.com.
Thank you again for your support.
Kind Regards,
Izabel London Team
Denim dress
I ordered a denim dress it didn't fit or suit me.
Sent it back. No refund no one answering my e-mails.
I would really like my money back.
August 27, 2025
Unprompted review
Reply from Izabel London
Hi Loraine,
Thank you for bringing this to our attention and we are sorry to hear about your experience.
We’ve checked our records and unfortunately, we haven’t received any emails from you at our customer service address.
To help us resolve this matter as quickly as possible, we would like to kindly request reaching out to us again at info@izabel.com, including your order details.
Once we receive your email, we will investigate your return and refund as a priority.
Thank you for your patience, and we look forward to assisting you further.
Kind regards,
Izabel London Team
Great first time purchase
I was very impressed with the quality of the clothes and the quick delivery service. This was my first purchase and I am so happy I checked the Izabel London website. The clothes fit perfectly and look amazing. I have already recommended Izabel to friends.
September 19, 2025
Unprompted review
Reply from Izabel London
Hi Ms S Khan,
Thank you for the amazing review. We are glad to hear that you are happy with your products and our services.
Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel London Team
Good, affordable and stylish British clothing with good customer service.
I have always liked the clothing Izabel has on offer but recently when I ordered a couple of items, unfortunately, one was wrongly sized so I had to ask for a replacement. My request was very quickly and efficiently dealt with and I was soon in receipt of the right one. Happy customer!
September 11, 2025
Unprompted review
Reply from Izabel London
Hi Vivien,
Thank you for the lovely review.
We are so pleased to hear that our team was able to quickly resolve the issue and get the right item to you.
Your support is truly appreciated, and we can’t wait to welcome you back.
Kind Regards,
Izabel London Team
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really good comfortable styles to suit…
really good comfortable styles to suit all ages thank you
August 22, 2025
Reply from Izabel London
Hi Gerry,
Thank you for your wonderful review.
We are glad to hear you're enjoying our comfortable styles and it's customers like you that keep us inspired.
Kind Regards,
Izabel London Team
Verified
LOTS OF CHOICE OF CLOTHING…
I love all the styles and ranges of clothing's available Quick delivery and really easy returns. Clothes are all of good quality and good prices. I have so many dresses and I am always getting compliments!
August 22, 2025
Reply from Izabel London
Hi Tara,
Thank you for your lovely feedback.
We are delighted to hear that you're happy with our products. Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Team.
I bought one of Izabel London tunic…
I bought one of Izabel London tunic dresses in Mablethorpe last year. I loved the loose fit and that it didn't really need ironing! Material was perfect for hot flashes (it didn't cling to the body), cramps (it didn't restrict movements to relieve it) etc., it dried quickly and pattern masked my uneven and uncomfortable (post surgery) body. I was very happy when I found Izabel shop online. I bought more tunic dresses!, for my mum and my sister (as they loved my tunic dress), and a few new ones for myself. There was lots of choices ( of dresses and fabric patterns), having a closer look, shopping, ordering and paying (I used paypal checkout) was very easy. My order came promptly, well packaged in a lovely bag. Thank you very much Izabel London!
September 2, 2025
Unprompted review
Reply from Izabel London
Hi Asta,
Thank you for your lovely feedback.
We are delighted to hear that you’re loving your new pieces. Your support is truly appreciated, and we can’t wait to bring you more stylish finds.
Thank you for being an Izabel Shopper.
Best Wishes,
Izabel London Team
Customer Service Spot On
Ordered a dress which unfortunately didn't fit. I tried to download returns label but was having problems. Contacted customer services and got a reply very quickly with a returns label.
Fantastic customer service
August 4, 2025
Unprompted review
Reply from Izabel London
Hi Neil,
Thank you for your lovely feedback.
We are glad to hear that you are happy with our customer care team.
Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards,
Izabel London Care Team
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Izabel Of London Fantastic quality & Style Clothing For Women.
Izabel Of London Fantastic quality of all their clothes. I particularly like their dresses so feminine , midi maxi, and the colours I love colour, for hot weather they flow elegantly. I have bought other items of their clothing as well and I love it. The orders come fast I have had no problems at all ,and what a lovely idea they come in a very colourful bag.
July 22, 2025
Reply from Izabel London
Hi Pauline,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our products. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel Team
Verified
Reply from Izabel London
Hi Janine Moon,
Thank you for taking the time to leave such a wonderful review.
It makes us happy to know that you’re satisfied with your purchase and we look forward to your future orders with us.
Kind Regards,
Izabel London Care Team
Verified
Very efficient and quick service
Very efficient and quick service. The dresses weren’t suitable but the return process was easy and my refund was again very quick and I even received a money off voucher for a future order.
June 23, 2025
Reply from Izabel London
Hi Margaret,
Thank you for your lovely feedback.
We are glad to hear you are happy with our customer care team. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Best Regards,
Izabel London Care Team
Verified
Easy ordering, but
Easy ordering, but I found the sizing guide baffling. Have returned tlhe top as the material felt scratchy round the neck.
May 22, 2025
Reply from Izabel London
Hi Chris,
Thank you for your feedback!
We're sorry to hear the sizing guide was confusing and that the top didn’t meet your expectations.
We appreciate you giving it a try and hope to offer a better experience next time.
Kind Regards,
Izabel Care Team
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Reply from Izabel London
Hi Julie,
Thank you for the 5-star review!
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel London Care Team
Not good experience at all as experience
Not good experience at all. I ordered via Matalan, the quality very bad and over priced, I requested refund, however they sent me QR code of delivery and did sent it back, but it is not showing it is received and lost my money all together. I tried to contact them via Facebook, but nobody replied me. Bad costumer service.
I don’t recommend any one to buy from this company
April 18, 2025
Unprompted review
Reply from Izabel London
Hello Zainab Natiq,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand your frustration, and this is certainly not the standard we strive to provide.
To help resolve this matter, please contact our customer service team at info@izabel.com, and we will be happy to assist you with the return and refund process for your initial order.
Once again, we sincerely apologize for the trouble and appreciate the opportunity to make this right.
Kind regards,
Izabel London Care Team
Verified
Quick and easy
For someone who very rarely orders anything online, I found the website and placing an order really easy to do. My order arrived quickly and in a beautiful bag, and the return instructions were very straightforward.
April 22, 2025
Reply from Izabel London
Hi Hazel,
Thank you for your lovely feedback.
We are so grateful for your kind words and 5-stars review. It’s customers like you that keep us inspired.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind Regards,
Izabel London Care Team
As other reviews have said, difficulty with refund
Order not received and they are delaying the refund with repetitive email responses, making me wait for a Royal Mail investigation, etc. i had to open a PayPal refund claim as another reviewer said. If you didn’t pay with PayPal you can do a chargeback via your bank.
Edit: they now refused the refund and the reason they provided is that they cannot claim the balance back from RM! Absolutely unlawful. I’m in the process of a PayPal claim but if that fails I will claim a chargeback via my bank.
April 25, 2025
Unprompted review
Reply from Izabel London
Hello SK,
Thank you for your feedback.
Please rest assured, we are closely monitoring your case and is currently under investigation with Royal Mail.
Due to the size of the order, we need to wait for their update before we can proceed with issuing a refund.
Your patience is greatly appreciated, and we will update you once we’ve received a confirmation email.
Should you have any questions, please reach out to our customer service team at info@izabel.com.
Kind Regards,
Izabel London Care Team.
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Thank you for my dress
Thank you for my dress. It’s beautiful. Somehow the first order went missing but I finally got the second order within 2 days. Absolutely love it and the customer services was great.
April 24, 2025
Unprompted review
Reply from Izabel London
Hey Meera,
Thank you for the lovely feedback.
We’re sorry to hear that your initial order went missing, but we're pleased to know that our customer service team was able to resolve it for you.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
OMG love the dress
OMG what a great company. Customer service outstanding, quick delivery and the dress is prefect, might need to do a bit more shopping 🛍️.
April 14, 2025
Unprompted review
Reply from Izabel London
Hi Emma,
Thank you for your lovely feedback.
We are so glad to hear you’re loving your new pieces.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Care Team
Wonderful Customer Servuce
Received my new customer discount (15%) after l had placed my first order so contacted customer service regarding same, they applied the discount the same day ! Prompt delivery of my order which l was delighted with - good quality & good prices. Will definitely shop here again !
April 10, 2025
Unprompted review
Reply from Izabel London
Hi Jackie,
Thank you for your lovely feedback. We are so glad to hear you are happy with our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
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