Ela R

I used this company because it was one of a very few selling a sold-out Dior beauty product, moreover at a very good price. Although there were a few hitches with my online account and the tracking link, I got very quick answers upon contacting the company, and my product arrived in France very quickly and was as ordered

I bought a pair of Roger Vivier Belle Vivier 45 slingback shoes at over €800 just under a year ago through Net-A-Porter, which had them as an exclusive. When the small strap holding the main slingback strap broke yesterday, I contacted RV by WhatsApp with photos of the shoe, the problem, and my NaP order confirmation. RV's response was that I need to make my claim with NaP because RV has no record of my purchase, despite my sharing a photo of my order confirmation and it being impossible to buy the shoes through RV directly because they were an exclusive to NaP

It is true that my contract is with NaP and not RV, but it is also true that the poor workmanship of the shoes is the fault of RV, not NaP. Any decent company will stand by its product, regardless of whether it was purchased directly or via an authorised seller, because it is that company's name on the line when something goes wrong

There are quite a few other Belle Vivier 45 models that RV do not sell on their website nor in their Paris flagship store and are instead sold only through RV's authorised retailers. So buy any of these RV shoes from NaP, MyTheresa, Harrods etc., have them develop a fault, and then be told that you have to return them to the seller because your receipt and the faulty shoes aren't enough for RV to fix the problem directly

So-called luxury brands like these have only themselves to blame for their inevitable demise. I have bought five pairs of RV shoes in the past 18 months but I don't see that trend continuing

I've had a product with Hargreaves Lansdown for several years and like them enough to open a second with them recently. I find the platform easy to use and the recently-introduced the Active Savings Account, which allows users to open savings accounts with a wide range of financial institutions all through a single platform, is a very handy and simple tool to move money quickly into accounts with good interest rates. On the rare occasions that I've needed help, which included today, the helpline advisors are quick to help and pleasant

It's all good

I have been waiting almost a fortnight for assistance with a designer handbag that demonstrated a fault one-and-a-half months after purchase. Net-A-Porter's aftercare and customer service, which would be poor coming from any company, is deplorable and inexcusable from a luxury retail platform

I bought a Toteme belted bucket bag in early June. Roughly one-and-a-half months later on 24 July, one of the belted ends came out of the metallic clasp, so I immediately contacted Net-A-Porter with the details and a video of the problem, clearly showing that the belted end had come loose and not been torn out. During the course of almost a fortnight and four e-mails and three telephone calls to Customer Services later, I have received zero constructive assistance other than being told that my case is being looked into

I also e-mailed the Feedback team on 29 July; no response. And when I rang today and asked to speak to a manager, none was available

By way of context, the relevant part of the French Consumer Code (Section 2 : Garantie légale de conformité (Articles L217-3 à L217-20)) under which I bought the bag from Net-A-Porter in France notes, among other things, that any fault that develops within 24 months of receipt is automatically assumed to have existed from the start unless proven otherwise. In the absence of tear marks to the belted end, the fault clearly lies with the bag and I should have long been offered a repair, replacement, or refund. Instead, I am stuck with a designer bag that I cannot use because in gaping open not only does it offer a fantastic opportunity to passing thieves, but is also at risk of being dirtied (it is a very pale cream suede) because it inevitably brushes against things

I have used Net-A-Porter for several years, am a Silver Rewards member, and a so-called Insider. In the latter capacity, I offer this feedback: what demonstrates a really good business is not how it behaves under normal or ideal conditions, but how it behaves when things go wrong. And on that basis, Net-A-Porter is a very poor business indeed

My order arrived with the contents as expected and with quick delivery

Quick delivery, a good discount, and very good concealer

Thanks to iSmash, I was able to extend the life of my iPhone SE 1st Gen through a battery replacement. The technician at the London Fleet Street branch sorted it out quickly and I can keep using my phone without having to “upgrade” to a worse, larger, & much more expensive model. It’s my second such battery replacement with iSmash - the first was over two years ago - & I hope to do the same in a few years when this battery weakens

After I bought a new iPhone and accessories just before Christmas, only to realise a fortnight later while setting them up that I didn't need (or want) to replace my existing iPhone, the Gomibo customer services representatives assured me that I could return the items for a full refund. And a full refund is exactly what I received earlier today

It was fantastic service from start to finish, and when I DO eventually need a new 'phone, I'll be very happy to return to Gomibo.fr

Very quick delivery and the item was as described

I came for a contact lens check-up. I was seen on time and the optician quickly diagnosed the issue. She has provided me with two new sets of lenses to try out and has already booked a new appointment for me to return to make a final decision

I've been using Boots Opticians at Paternoster Square, London, for several years and they always provide an excellent service

Jolie chaussures et je les ai reçues vite

Tout est impeccable et l'homme qui livre les colis est toujours sympa et a l'heure en France

The choice, prices, ordering process, and delivery time were all excellent as usual. We order at least once a month from Vinatis and will continue to do so

Excellent service at the Joseph concession which, unlike the standalone Joseph stores, had a new item in stock and reserved it for me. The staff were very pleasant and helpful, as I’ve found in other Harrods concessions (such as Saint Laurent bags), and I’ll be happy to return

The best price and very quick free delivery (it arrived the day after being ordered, no less)

..with all my recent Net-a-Porter orders. All were delivered quickly and impeccably packed, and I received my refunds quickly when I sent some back because they didn’t suit me

Too bad that Matches Fashion is closing down but Net-a-Porter continues to supply a great service

Delivered on time and to the door, rather than left in the lobby

The advisor Maciej in the shop in Regent Street, London, was very helpful and patient, while the items I further bought online were delivered extremely quickly

I used the Premier service to order a dress. While the dress turned out to be unsuitable, it was very easy to return it, and I also appreciated the customer service representative's help in reserving another item

Quick delivery and help from customer service, and while I have yet to try the new subbed mattress, it looks great