Really disappointing customer service & poor quality running shoes
Really disappointing customer service. I would not need to contact them if their running shoes were of good quality.
June 23, 2025
Unprompted review
DD
DD
United Kingdom
Reviews
Review of Reebok
Review of HelloFresh UK
I'm only giving one star
I'm only giving one star. If I could give a negative score I would. I bought 2 meals and the beef mince had burst covering everything in blood. The customer service advisor told me to wash it off and that for the two £40 meals I'd get an £11 credit. Neither meal can be used so I asked for a refund or replacement and was told no. There is no resolution for my order.
Hello Fresh replied and I re-engaged with their customer service. They said they can't replace the order but to wash the blood off of produce. I can't see this as hygienic and the garlic look pretty awful. I've cancelled my membership and will never purchase again. Poor customer service results in me withholding my business.
January 11, 2024
Unprompted review
Reply from HelloFresh UK
Hi DD,
Thank you for your review, we appreciate the feedback.
We are very sorry to hear about the damage to your recent delivery. Our team takes great care in packing items to ensure they reach you in perfect condition. Similarly, our couriers are instructed to handle the boxes with care during transit. Therefore, we deeply apologise for any disappointment caused if this was not the case. Rest assured, we will follow up with the relevant teams to address this issue promptly.
We apologise for any disappointment caused regarding the compensation offered as well. Our aim is to ensure that you receive the best possible experience, and we understand that a missing or poor-quality item is not what you deserve.
The compensation amount is calculated by our system, taking into account various factors such as the item itself, its role in the recipe, and its price in the supermarket. We also add extra to account for the inconvenience caused. If you prefer, we are more than happy to provide a refund for the amount offered instead of a credit.
If you need any further assistance, please get in touch with our Customer Care Team. You can reach our Customer Care Team by visiting our website contact page, or by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/.
Best,
Natasa
The HelloFresh Team
Review of Ryman Stationery
Buyer beware
Ordered a chair which turned out to be very uncomfortable to sit on. Phoned to ask for a return and was told that it could not be returned as it had been opened. Would not have been aware it was uncomfortable unless it was opened. Buyer beware.
October 11, 2021
Unprompted review
Reply from Ryman Stationery
Hello,
Thank you for your recent review.
We have now emailed you regarding this matter.
We do apologise for any inconvenience that this has caused.
We look forward to hearing from you.
Kind regards,
Ryman Customer Service
Review of iD Mobile
A straightforward no nonsense company…
A straightforward no nonsense company with good customer service. I've had 2 contracts with them and expect to be with them for a third.
August 17, 2020
Unprompted review
Review of 121Carhire.com
A quality rental car
The car hired was new which was good and therefore there were no issues with the car during the hire period. The rental of the electronic toll was helpful too.
July 18, 2016
Unprompted review