I wish I could have given a negative score!
If I could have given a negative score, I would have. This company is operating a scam. Our Fit to Fly PCR test results never showed up. Despite numerous attempts to contact the company and ask for the status of our test certificates, we missed our flights! Even then, I couldn't arrange another flight as I had no negative PCR test results. I therefore, had to arrange an emergency PCR test via another company at Heathrow and a cost of £238. After 4 hours, I received my negative test certificate and was able to book another flight, at a cost of £1890!
Upon return from holiday, I received an email from TestnGo apologising for not providing my test results and giving me a refund for their tests! Unbelievable! What about the additionals £238 and £1890 and the unbelievable stress caused by this company. Their service claims are absolutely farcical - you cannot get hold of the company to speak to anyone, and the frontline webchat service operators don't have access to the live system, and so can give no update on the status of your order.
Whilst a PCR test may seem a small consideration in the overall context of a holiday, it has massive implications if it is not fulfilled. I am fortunate in that I was able to find sufficient funds to purchase new flights immediately - many people would not have been in that position and would have lost their holiday!
March 23, 2022
Unprompted review