stephen eggleton

Hi Stephen
Thank you for taking the time to leave us a review.
We sincerely apologise that your order was incorrect and you only received 5 items when you ordered 8, meaning you now have to make an unexpected trip back. 
That is not the level of service we aim for and understand it is a technical issue rather than human error that you found to be frustrating.
The branch are dispatching the remainder of your order saving you the drive back.
We appreciate your feedback and hope this experience will not stop you shopping with us in future.
Kind regards
Vicky @ City Plumbing Supplies

Hi Stephen,
Thank you for taking the time to leave us a review!
We're very sorry to hear that your recent experience with us did not meet your expectations, particularly regarding the wait time.
Could you please contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk with a few more details regarding your order to look into further. We apologise for the inconvenience you have been caused.
Kind Regards
Tricia @ City Plumbing Supplies

Morning Stephen,
Thank you for your feedback. We're really sorry to hear about your experience with our online services and chatbot — that’s certainly not the level of service we aim to provide. We understand how frustrating it can be when you're trying to manage your policy and things don’t work as expected.
If you're still needing help with this, please do pop us a private message on Facebook @AvivaUK. with your full name, D.O.B, policy number and the date you're looking to change your policy from and to. Please provide the reference: 104818
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Thanks
Aviva Social Team

Hi there,

Thank you for taking the time to share your feedback — I’m really sorry to hear that your experience has led you to feel we don’t understand our own terms and conditions. That’s clearly not good enough, and I completely understand your frustration.

I’ll be reaching out to you directly via email so we can understand exactly what went wrong and make it right. We take this seriously and want to get to the bottom of it.

Thanks again for your review — I hope we can turn this around for you.

We’d love the opportunity to turn this around for you.

Best wishes,
Amber-Jayne 🐙

Team Lead for Octopus Energy

Dear Customer,

Thank you for taking the time to leave us a review.

We're very sorry to hear about your experience with the communications via email.

Upon checking, the order was placed last February 7, 2025 and we have emailed since asking for further information about the order. We received your prescription on February 10, 2025, allowing the order to proceed, but the delay has caused the order to arrive longer than expected.

Regarding the incorrect glasses however, upon checking, the glasses were ordered for Distance glasses and were made with the prescription that you provided. As they are distance glasses the correction they will provide would only be for Distance vision. If you require correction for your reading vision then you would need Reading glasses instead.

Alternatively, if you require vision correction for Distance and Reading at the same time in a single pair of glasses then you may consider ordering Bifocals or Varifocals instead.

No worries for we can still amend this for you. Simply follow the instruction on the link below which is also from our website so we can proceed with your request.

https://www.glassesdirect.co.uk/help/returns-policy

We do apologise again for any inconvenience. If there's anything else we can help you with, especially with the returns, please do let us know.

Kind Regards,
Team GD

Dear customer, so sorry we have caused you a reason to post a 1 star review. Can you please contact Louise on 01752 854246 so I can rectify your experience with us. Many thanks