Hi Stephen,
Thank you for taking the time to leave us a review!
We're very sorry to hear that your recent experience with us did not meet your expectations, particularly regarding the wait time.
Could you please contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk with a few more details regarding your order to look into further. We apologise for the inconvenience you have been caused.
Kind Regards
Tricia @ City Plumbing Supplies