Dana

The site shows a 40% discount for giving email/phone number. They gave me a discount code: FALLSALE.

The discount code is USELESS for the item that I searched for in the first place that led me to their site.

The response was, “The discount code is VALID, but not for this item. This item is already discounted…”. Yea, a measly $5 bucks!! So you want my information in exchange for bs—right!

Susan (my customer service representative), was very helpful and walked me through the entire trouble shooting process. The process included a step-by-step process of elimination to attempt to isolate the problem that I was having. She also asked me to capture a video of the problem that I was having. I recorded a rather long (15+ minute) video and I had difficulty uploading it in an email to her. She then assisted me in providing a solution in a format that would allow me to share the video with her. After a lengthy process of elimination (and patience), it was determined that my laser had to be replaced. I boxed the unit up and a label was provided. UPS was notified for pickup (by Susan) and the unit was picked up. I was reimbursed for shipping supplies as well. I received my new laser unit within DAYS of shipping out the defective unit! I couldn’t ask for anything more!

Tried to use this card at Panera Bread. The value was listed at $25. It showed up on their website as $25. I have the receipt where it was purchased showing $25. When I tried to use it at Panera Bread (repeatedly), the value shows $0. This is a useless piece of plastic that they STOLE MONEY from the gift giver. $25 for a piece of shit plastic.

I have ordered from them repeatedly and never dissatisfied with speed of delivery of quality of products. The prices can't be beat. Period.