Reply from Yodel by InPost
Thanks for taking the time to share your review and we hope to deliver a better experience next time.
TE
Teresa
United Kingdom
Reviews
Review of Yodel by InPost
Review of NewLaw Solicitors
What is going on???
New Law are dealing with the probate for my late father.
Received an email from them on Friday 14 June saying "as I probably know there has been a cyber attack on the 6 May"
What, and you are only now telling me this???
The letter also is asking me to resend information to speed things along as they may have lost them. So how do I know this email is not phishing?
The email asked if I would like a call so I said yes please, Monday 17th at 4pm would be good. No call obviously and no one answers when you try to call them.
By law you should have notified us way before now and also spelled out exactly what has happened. So have the hackers got all of our personal info, and have they had access to your clients account? Is there any money left? You have a duty to explain more to your customers. And to man the phones.
It is bad enough that we lost our father but also now to have a complete lack of info regarding the management of his estate.
June 17, 2024
Unprompted review
Reply from NewLaw Solicitors
Hello Teresa,
We would like to apologise for the inconvenience and frustration caused whilst we work to restore our systems and resume normal business operations.
We have requested your details through Trustpilot, if you could please respond to this request we will ensure that a team member contacts you as soon as possible.
Our phone lines have been reinstated and most of our colleagues now have access to their emails, so you can contact them directly using the phone number and email address provided in previous correspondence.
Alternatively, please feel free to contact us at newlaw-enquiries@reddenorthgate.com and we will respond to you as soon as possible.
Thank you for your continued understanding and support.
Kind regards,
NewLaw Online Team
Review of Lemonade Dolls
Meh…disappointed
Personally I didn't think the bra was supportive enough. It was very comfortable maybe as a night-time bra or for lounging around the house. But also I really didn't like the knickers at all. Way too see-through and high leg.
December 22, 2023
Reply from Lemonade Dolls
Hi Teresa,
I'm so sorry that you had this experience! We really appreciate the feedback - we're always trying to improve our product to provide the best experience possible :)
If you need anything, please do not hesitate to contact us at hello@lemonadedolls.com
- The LD Team x
Review of FatFace
It's five days and I haven't received…
It's five days and I haven't received my order. I don't know why companies use Evri for their delivery service.
August 23, 2022
Reply from FatFace
Good Afternoon Teresa
Thank you for your review.
I am so sorry to hear that you have not received your order. Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Review of Evri
I have had 3 different items lost by…
I have had 3 different items lost by Evri. Each time i have had to report to the company i ordered with.
Also the delivery men keep delivering to the wrong house and leaving on a doorstep right next to the road where anyone could steal it. Total shambles since you became EVRI
August 2, 2022
Review of Rubbersole.co.uk
PLEASE READ THE SMALL PRINT IF YOU CAN SEE IT!!!
I ordered 2 pairs of boots. When they didnt turn up I checked the tracking to see where they were and the were being held at UPS until I paid taxes of £92. I am struggling here to be polite and I know I will get the standard reply from rubbersole saying that it is in the small print. This should be illegal. Maybe it is. But I now have the choice of either paying thus extortionate money for taxes that I knew nothing about or I loose the money I paid for 2 pairs of boots. I think this could be a case for watchdog and the local press. I will be contacting them in due course. Please everybody else that has had this happen if you could all write to watchdog then maybe we could prevent this happening in the future.
UPDATE
I have contacted Rubbersole and have told them I do not want the shipment. They have dealt with the matter very well. They have cancelled the order and have arranged for it to go back to the warehouse. I have today received a complete refund for the boots.
I would say PLEASE READ THE SMALL PRINT. They are correct in saying in their reply that the taxes are not set by them, but other european companies selling in the UK do not have this problem because other companies have sorted all the taxes out before the items come to the UK. They were clearly not prepared for brexit. It is laziness on behalf of Rubbersole.
Having said that I do appreciate that they acted swiftly in cancelling the order and giving me a refund
October 19, 2021
Unprompted review
Reply from Rubbersole.co.uk
Hello Dear Customer,
Thank you for taking the time to leave your review and I am very sorry about the negative experience.
Unfortunately I could not find any information or order related to your username (Teresa).
As such, I would ask that you contact our Customer Service department either by email at adriana@rubbersole.co.uk or by telephone at 02080 683178, and provide us with your 16-digit order number so that we can investigate further.
Regarding customs duties and import fees:
Rubbersole is owned by a French company called Spartoo and we use 2 warehouses for our shipments. One is located in the UK (Peterborough) and the other one in France (our central warehouse).
The following note is mentioned on our website, "From 1 January 2021, all orders above 135 GBP in value will be subject to Customs Duty at delivery”.
You can find this mention of Customs tax on the payment page, just underneath the green "Confirm Order" button.
I’m very sorry if you hadn’t seen this when placing your order.
You can find the mention in the FAQ section as well, under "Delivery" (link: https://www.rubbersole.co.uk/faq.php?section=envoi#head), and also in our Terms & Conditions (https://www.rubbersole.co.uk/terms-and-conditions.php)
Please understand, these import fees are not imposed or enforced by us but by the British government. We do not have any say in it, nor can we estimate how much they will be.
Have a nice day and take care.
Kind regards,
Aaron
Review of Reverse Life
Great product but the flavour has…
Great product but the flavour has changed. Its awful. Like cough medicine might try a different brand now 🤔😔
**An update. I am now watering the product down into a drink and it is fine, a bit like sugar free squash, (rather than 'neat' like i was previously having it.) as making a smoothie is too much hassle every day.
July 31, 2021
Unprompted review
Reply from Reverse Life
Hi Teresa,
Thank you for taking the time to leave some feedback. We're glad you're loving the product!
We understand it can take some time for our customers to get used to the new formula. We highly recommend mixing your shot into a smoothie or diluting it in water to help you get used to the taste.
Let us know how you get on! I will also make sure to pass on your feedback to the team at Reverse Life.
Lucy @ Reverse Life 💙
Review of Footasylum
Reply from Footasylum
Hey!
Thanks for 5* review!
We are buzzing with your feedback!
Stay safe & take it easy!
Usy 🤑🙌🏼
Review of MESOA Skincare
Reply from MESOA Skincare
Hi Teresa,
Thanks so much for taking the time to post a review.
We’re glad to hear you enjoyed your shopping experience and are enjoying the products too.
MESOA
Review of Mindful Chef
So far so good
So far so good. Only had one weeks dinners but so far all were delicious and filling.
March 26, 2019
Unprompted review
Reply from Mindful Chef
Hi Teresa,
Great to hear that we are working out well for you so far and hopefully you'll continue for many more boxes to come! Thank you for your review.
Best
Giles (co-founder)
Review of Drawersolutions
Terrible service Do Not Use this Company
Sorry to say I have had a similar experience to Mrs Cross. Long story short, I ordered drawers in December and when they arrived there were no runners. It is now March and still no runners. I have a pile of drawers sitting in the corner of the room that I cannot use and are in the way. I have been assured by the owner that he is now dealing with it but after 2 weeks of him intervening I still have nothing. How long does it take to put the parts in the post??? Terrible service.
UPDATE......
It is now 18th March and we have started court proceedings against them. Do Not touch this company.
March 6, 2019
Unprompted review
Review of Blinds 2go