JA

Jane

United Kingdom

Reviews

Review of Green Chef UK

Rated 1 out of 5 stars

Wrong ingredient bag sent.

Wrong ingredient bag sent.
Today I received my food box with the number 21 recipe bag instead of 62.
This is the second time in a month I have had issues with the quality of the packing. Last time, I had two packs of black runner beans, and a bag of broccoli that had split open before arriving.

Add to this the delivery company DPD don't bother with the delivery instructions. Last time they left the box on my front doorstep on full view to anyone passing by (I was home).
This time, I was also home, no doorbell rung, but at least they left the box where requested (if nobody is home).

On a positive note, the quality (when all the ingredients are satisfactory) are great and we enjoy the meals.

September 29, 2025
Unprompted review

Reply from Green Chef UK

Hi Jane,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.

-Ann

Review of Bikeparts

Review of DPD UK

Review of Green Chef UK

Rated 3 out of 5 stars

On the whole GC is okay

On the whole GC is okay, but the general quality and taste of the recipes are not what they were when we first started using the brand 20 months ago.
It feels like they have lost their way somewhat in the quality and pushing toward charging a lot for "signature" recipes.

September 27, 2024

Reply from Green Chef UK

Hi Jane,

I am so sorry to hear that you have had such a negative experience.

Green Chef is dedicated to providing excellent customer service, so it's disappointing to hear about this. I would like the opportunity to help make it right for you.

I'm sorry that you have been disappointed with the quality of the ingredients you have received in your boxes and have not been able to use all of the ingredients you needed to prepare all of your meals. We try to provide high-quality, fresh produce as much as possible but, sometimes a small number of produce which do not meet our quality requirements are missed during our final quality control checks at our production centres.

We are always trying to identify food quality issues and improve our customer's experience and ensure that your feedback is shared with our suppliers and make long-term changes to ensure our standards remain high and our customers have positive experiences with our service, unfortunately, this has not been the case for your past deliveries.

We would be happy to work with you and get this sorted. Please visit our website https://www.greenchef.co.uk/faq to get in touch.

Kind regards,
Alvin
Green Chef Team

Review of Octopus Energy

Review of Green Chef UK

Rated 3 out of 5 stars

Overall GC is good and delivers good…

Overall GC is good and delivers good recipes and ingredients, I've given 3* due to missing ingredients, yes you are given a credit refund but it isn't the point.

More recipe choices would be good too and less cauliflower rice please, this is one of the reasons we use GC less often these days.

April 22, 2024
Unprompted review

Reply from Green Chef UK

Hi Jane,

Thank you for your review. I'm so sorry to hear you had a frustrating experience, but I really appreciate you bringing your experience to our attention.

I'm sorry to hear you had a disappointing experience with missing ingredients in your box

I understand how important it is to make sure that all your ingredients are in the box as promised, and I want to make sure that this is relayed to our packing team to make sure that you are properly compensated.

Please reach out to our customer care team via https://www.greenchef.co.uk/contact

Kind regards,
Alvin
The Green Chef Team

Review of Yodel by InPost

Rated 5 out of 5 stars

Photo received showing where box was…

Photo received showing where box was left if we are out for the delivery.

April 2, 2024

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Yodel by InPost

Rated 5 out of 5 stars

Great delivery driver he is very…

Great delivery driver he is very reliable, Yodel should give him a pay rise.

March 4, 2024

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of DPD UK

Rated 5 out of 5 stars

Much better than my last food box…

Much better than my last food box delivery, within timescales and the driver ang my door bell.

DPD - please keep this up then I may start to have a little bit of confidence in your delivery capabilities.

Thank you to the driver.

November 20, 2023

Review of Yodel by InPost

Rated 5 out of 5 stars

The Yodel driver who delivers our GC…

The Yodel driver who delivers our GC food box is consistent he arrives in the timescales and he has left the box in the dedicated safe place if we are not in too unlike DPD a certain DPD driver.

November 6, 2023

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of DPD UK

Review of Science in Sport (SiS)

Rated 1 out of 5 stars

Charged for free item!

Not impressed I was charged for free item! Couldn't get through by phone to request refund for the free item.

February 3, 2016
Unprompted review