United Kingdom
Review of Igenix
It was extremely easy to order and pay. Delivery time was excellent and delivery information by your courier was superb.
We are currently looking for other electrical products and will definitely use you again. Thank you.
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Review of Tandem Bank
During the application process I was extremely worried when I found you could access and show my bank accounts on screen without me giving you the details. I actually thought it had been a scam! You gave me no sort code or account number to make an initial deposit so I decided not to go ahead as I was very worried. I have since cancelled the account over the phone. The process is a very unusual way to open a new account and very different to any other bank.
Reply from Tandem Bank
Hi Juanita
Thank you for taking the time to leave us with a Review. We’re sorry to hear as a result of your experience you’ve taken the decision not to continue in saving with us, please allow us the opportunity to address your concerns.
Open Banking is meant to provide a simple, fast and secure way for banks to share financial information.
When you went to connect your External Bank Account within the app, the app would have asked you to grant us permission for one time access to your External Bank Account in order for us to verify account ownership, such as account name, account number and sort code, by clicking on continue you were permitting your External Bank permission to share this information with us, at no point would you have been required to insert your External Bank Account details, we do hope this provides you with some additional clarity.
Though alternatively you are able to bypass Open Banking by contacting our Customer Service team who would have been able to manually link the account to your Tandem Profile, at which point we would have attempted to digitally verify the account.
We are sorry to hear that your Sort Code and Account number wasn’t easily locatable within the app, you would have been required to select the particular Savings Account, and then to select Info, at which point your Sort Code and Account Number would have become visible.
We do hope the above information provides you with some additional clarity and peace of mind, if you do require any further assistance then please do not hesitate to contact our Customer Service team on 0203 370 0970 or chat with them in-app, Monday to Friday, from 9am to 5pm and they’ll be happy to help.
Review of Questor Insurance
Review of XE.com
I found my HIFX dealer extremely helpful and efficient when taking my first steps in making a transfer with them. It was done remarkably quickly and I was kept informed during both transactions from my bank and to my foreign bank.
Review of Shoetique
I am addicted to fit flops and Shoetique is my only trusted supplier. They keep me regularly informed by email about their range of products and sale prices, are competitively priced and deliver exactly as promised.
Reply from Shoetique
Hi Juanita,
It is wonderful to hear that you find our price, delivery and service to be reliable - we do strive for reliability in all of those aspects!
It is wonderful to hear that you have trusted us to be your supplier.
We do take pride in the level of communication that we provide our customers, along with the value for money that we offer on all of the shoes that we sell.
We hope to hear from you again in the future!
Kind regards,
Gemma.
