CT

In warehousing and fulfillment problems are bound to happen like damage, misplacement, missing, lost and shipped products not being complete, broken, missing or not arriving.

But you would want the company providing these services to be experienced and have internal procedures and processes in place to quickly deal and solve the occurring issues. Which in most cases would be a quick compensation to you as their customer and them improving their own back-end processes and their shipping partners.

Orderchamp fulfillment is NOT one of those professional companies and will push all responsibilities (you thought to have outsourced) to their customers.

We've used Orderchamp fulfillment for about a year, the damage rate (broken glasses) has increased since we started using them. This was probably caused by not enough stuffing materials (which they much later did improve) but their first reaction was of course blaming someone else (the carrier).

Sometimes the product boxes were opened (or even torn), and the products inside disappeared, only left with empty boxes. It happened not only once, but multiple times. And we mean that this is how our customers received the order! They try to blame you (their customer) or the carrier. They seem to imply no mistakes happen in their warehousing. That seems very naif to us!

It was also such a pain contacting them, sometimes we didn't get a reply for weeks or even months. We had to keep chasing them for a simple reply. We sometimes got some compensation but with enormous effort.

Don't use Orderchamp fulfillment - they caused damaged and missing products (products disappeared and left with empty packaging/boxes). Not trustworthy, not reliable, and not responsible.

When our stock suddenly disappeared from their warehouse, they claimed that we didn't supply enough quantities despite they already confirmed initially the correct quantities (and without damage) were received by them at their warehouse. An unbelievable messed up fulfillment service. Absolutely no protection for brands.

We decided to stop using their fulfillment service and had all our inventory returned back to us. Of course, some boxes were opened and the products inside disappeared again.

For example. They said 25 items had been shipped for a certain product (5 colli) but we only received 20 (4 colli). Their explanation was to send an image of a packing list where they manually crossed out the 25 units and written 20. Our packing list (and their own back-office system) showed the correct 25 units. So where have those 5 units gone?

100% NOT recommend using the Orderchamp fulfillment service.

In response to your reply on 18-1-2023 here, we already sent a lot of emails to the support team, but we are still waiting for your reply. Your support doesn't even reply to emails, that's why we had no choice but to post a comment here.

We've been using Faire for almost 2 years. Great customer service. They always reply fast and are very helpful.

We've been using Siteground for years, their support is very helpful. They always reply fast and provide exceptional service.

Just like other reviewers experienced. Stay away from this platform. I constantly have to chase payments for the last few times. No other platform is such a pain to deal with.

We still haven't received the payment for orders 1983215 and 1984306, and it has been 2 months.

Every time I contact them, they promised me the same thing saying it has been processed and I just have to wait for 3-10 more business days. It happens over and over again, 10 more days, 3 more days... still no payment. And now they shut down their email.

**Update** Despite of the complication of the order, I'm satisfied with the customer service and their solution in the end.

I placed an order 3 weeks ago on 9/9/2022, but still haven't received it.

On 23/9, I contacted them and they told me my order will be shipped out soon.

On 29/9, I contacted them again, and they told me they never received my order, but my money did certainly get taken away!!!

They never kept me informed about my order, I have to keep chasing them to follow up. They stopped replying to me after I asked for a refund. Now I don't know if I can get my money back.

According to the tracking information, it claimed the package was delivered on 29/7 and signed by me, but I didn't receive the package or any notice. I have been home the whole time and the courier has never come. Someone used my identity to accept the package without my consent. Emailed GLS but I have not received any reply. No surprise! Their hotline is a pay number?! What? Are you serious, GLS?? I don't think it is fair that I still have to pay to contact your customer service for your poor delivery service. Now I have no idea where my package is!!

Every time we need some sort of support (from simple questions to help migrate to new server or upgrading new version php) the past years, the support has been really good and exemplary.