Booked a stay at an amazing deal, emailed the hotel for confirmation which they did instantly i would definitely use this company again
March 24, 2025
Unprompted review
Reply from Trip.com
Hi mumtaz desai,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Booking ref B_17698822 For over 5 days i have been waiting patiently for the hotel to find my booking in their system but nothing. I have spoke with four agents all just keep telling me to wait some are rude and dismissive. My stay is in just over a week and all the hotels are increasing their prices! I am getting so anxious about it all but this company is doing nothing to help. I would avoid them from now on unless you want to be superstressed.com. Update today i spent few hours online chatting, they take forever to respond or even come online, eventually was told you will get confirmation 24hrs before who in the world would willingly take such a risk?!
March 21, 2025
Unprompted review
Reply from Super.com
We appreciate you taking the time to share your feedback regarding your booking. It’s important to us to have everything sorted out before your stay. We've reached out to you and shared an email update with the best possible solution for your situation. Thank you for your patience, and we're here to support you as you prepare for your upcoming trip. Please feel free to reach out with any further questions!
Awful expensive sink which became discoloured and disgusting looking within weeks of purchase. Ive reached out to them couple of times and have been ignored. Dont buy unless you want to replace within months. Update i rang them today (11/02/24( as result of their response below and was told its been reviewed (and ignored) before so they cant do anything about in so in short they just wasted my time again. Like I said avoid Franke and buy from a reputable company instead unless you want to replace your sink every 3 years
February 11, 2024
Unprompted review
Reply from Franke UK Ltd
We’re sorry to hear you feel that you have not received the level of service we pride ourselves on from our Consumer Care Team. We strive to give our customers the best customer service experience and to find a solution for the matter. Please contact us: UK Consumer Care team on 0161 436 6280 or by emailing contact details to ks-info.gb@franke.com so we can try to resolve the issues for you.
Rubbish customer service, makes excuses and doesn’t care about customers. Bought a sim but wasn’t told if you leave the country for a few days it expires, lost £20 topping it up only to return to a useless sim. Du takes zero accountability for the lack of information
Terrible company, ordered a sim which took weeks to arrive, they dispatched second sim meanwhile first arrived but discovered didnt work as they must’ve cancelled it due to being lost for a long while, after all the frustration asked them to cancel altogether but they continued to charge second month fee. Asked them to refund the first month which was never used (only inserted in phone for a few minutes to discover it wasn’t working). According to them no refund as it was inserted! They will only refund second month charge..The communication from them is never signed off by any individual and their responses are arrogant.ref 447421442054
January 17, 2025
Unprompted review
Reply from Talk Home Mobile
Dear Mumtaz Desai,
We sincerely regret the inconvenience and frustration you’ve faced, and we truly value your feedback as it helps us improve our services.
Regarding your concerns:
1. Delivery Delays: We understand how the delay in receiving your SIM card caused frustration. Please note that during the period of your order, our delivery partner experienced delays due to the ongoing festivals and holidays in the UK. We sincerely apologize for the inconvenience caused and are continuously working to streamline our processes to prevent such delays in the future.
2. SIM Activation Issues: The initial SIM card was blocked as a precautionary measure because a replacement had already been dispatched. This step was taken to safeguard against potential misuse if the SIM was lost in transit or delivered to someone else. Once you confirmed receipt of the original order, we activated the card for you.
3. Refund Policy: During your conversation with our agent and subsequent email correspondence, a refund for the month of January was mutually agreed upon and has already been processed. Regrettably, the refund for the month of December could not be issued, as it falls outside the scope of our refund policy outlined in our terms and conditions.
Throughout this period, we did our best to support you by facilitating real-time assistance over calls and chats to resolve your concerns as quickly as possible. We are also actively reviewing our internal processes to ensure quicker and more transparent responses in the future.
Should you have any additional questions or concerns, please do not hesitate to reach out to us.
Think this is a common complaint reading through other reviews. My luggage was also damaged, made a complaint online following instructions from the call centre, exactly 4 months later still no response from Emirates even though I’ve telephoned and emailed them to follow up. They just tell me its been escalated.. It worries me to fly with them in future if their customer service is this bad imagine what their aircraft must be like?!
I unfortunately took a chance despite the reviews and got a cancellation back! These kind of companies should not be operating as im now back to square one. This is the response i got from them..
‘Please be advised that the room type selected for the booking could not be confirmed as it was sold out during the booking process. Thereby we have initiated the full refund of the booking amount 249.08 GBP Normally, it takes 2 working days for the credit to reflect in your card. However, it may take 5-7 working days depending on your bank’s clearance policy’
September 16, 2024
Unprompted review
Reply from Morerooms
Dear Mumtaz,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Awful customer service! The zips on these cases all break very easily. Ive got three broken ones so far and when it comes to the warranty they send you a link which has a very limited amount of replacements you can choose from. The reason i chose to buy from them is they are lightweight cases which i need, but the replacements they offer are mostly heavier and very very few choices. They refuse refunds also. The timeframe for a response from them is ridiculous nor do they have a telephone number you can speak to them on. Honestly best to avoid. M Desai
September 11, 2024
Unprompted review
Reply from it Luggage
Hi Mumtaz,
Many thanks for your email.
I am sorry to hear that you are not 100% satisfied with your recent experience.
I have had a look into this for you and can see that you have contacted us regarding 3x cases, 2x which are irreparable and replacements have been offered/provided and 1x which is repairable and the zip pull simply requires resecuring to the zip.
1x replacement case has already been provided and 1x replacement case is outstanding.
No issues regarding the replacement selections were raised when selecting your first replacement case.
Regarding the replacement selections, these can vary and are updated frequently when new stock arrives etc, however, replacement selections are required to be selected from the specific replacement link provided - this is full of lots of our best sellers and highly rated styles.
In regards to a replacement of a case purchased from a retailer, your selection is simply required to be of the same sizing (or smaller) when compared to the size of the case in which you are claiming for - this is advised clearly via the email chain, however, I can see that on multiple occasions either a larger size has been selected or a style which is not available on the replacement link at all.
Following on from the above and to confirm, no refunds can be offered on cases purchased from a retailer as the item was not purchased from ourselves directly. Therefore, this means that only the retailer in which the item was purchased from can possibly offer a refund.
We would be more than happy to continue with the offer of a replacement, however, this does require selecting from the replacement link and to be of the correct sizing as per advised within the email chain.
If you do not feel that there is anything suitable available through the warranty link available as of currently, we would be more than happy to keep your claim open until you feel that something more suitable does become available.
Awful customer service, had two passes added which they assured me i can use even if i cancelled my credit card as the complimentary passes were awarded through priority pass, when the time came to use them they couldn’t honour it and are now telling me to buy a membership directly with them in order to use them. The management dont bother investigating and make excuses for their employees miscommunication
June 3, 2024
Unprompted review
Reply from Priority Pass
Hello Mumtaz, we appreciate your review and feedback. We're sorry to hear about the experience you had with our customer service team when the 2 passes added to your membership were not honored, despite being assured that you could still use them even if you canceled the credit card linked to your membership. We'll arrange for one of our consultants to reach out to you regarding this issue. Regards, Priority Pass
Please be warned, do NOT use this broker you will regret it. Attitude is terrible and i have unwittingly been tied into a years contract with bills that are extortionate that are not affordable for my business as a direct result of the stress caused by this broker i am closing down after 9 years
January 18, 2023
Reply from Utility Bidder
Good afternoon,
We have looked into your complaint and can confirm that a full investigation has taken place.
We can confirm that we have listed into the call recordings and you agreed to a contract with us and we are unable to find any evidence of mis-selling. Unfortunately, energy prices are extremely high in comparison to recent years and this is a direct result of market influences. We understand is very challenging and we are sorry to hear that you are closing down your business.
The worst customer service ever! These people are giving me anxiety as i have unfortunately purchased several Neff/Siemens products at the same time, all approximately a year old. My microwave which is top of the range has a huge problem with condensation. The first engineer decided im warming high water content food hence the issue even though im only reheating a curry from the night before or a plate of pasta.. The second engineer found a fault and replaced a part but the problem has only become worse with the microwave getting really wet. The third engineer blamed in on the way its installed which has also been investigated but the problem remains. Today i called customer service and she told me maybe im not using the microwave button! She made up lots of different excuses just like their engineers, she was also totally condescending in her call with me. These people make excuses for faulty products. Honestly avoid ive made youtube vids and spoke to Which magazine to warn the public to avoid Neff what else can i do to spread awareness?? Neff are truly causing me so much stress. Ps i will update the review if they do follow up as suggested
January 4, 2023
Unprompted review
Reply from NEFF Home UK
Hi, Thanks for taking the time to leave a review on TrustPilot, I'm so sorry to hear about your issues with your microwave! I've requested more information via the "Find Reviewer" tool. Thanks - Craig
Worst experience ever, booked several hours ago, due to fly in the morning, no ticket still. Nightmare situation! Been hold on and off all day long for total of 4 hours! Ps the case hasn’t been resolved you messed up my booking and caused me so much grief i had to book directly with the airline last minute and pay so much extra!
May 22, 2022
Unprompted review
Reply from TravelUp
Good afternoon,
We are sorry to hear about your negative experience you have had with TravelUp. We can see that your case has since been resolved.
We apologise for any inconvenience that may have been caused at this time.
Quick, easy and fab opportunity to make sure your money stretches further!
October 31, 2015
Unprompted review
Reply from TopCashback
Hi Mumtaz,
It is fantastic to hear from all our members and it is super pleasing to hear you have made nearly £1,000 cashback already. I do hope that this money has helped you out and allowed you to treat yourself to something nice.
If you have any questions in the future please don't hesitate to get in touch via the Customer Care section of your account.
