Tony

Sent me a replacement part that had failed which had been installed approximately 12 months without any fuss excellent customer service

Had an excellent vacation on the Virtuosa good value for money

The Buyagift advisor Lindsey resolved my enquiry professionally and efficiently and above my expectations

Everything was well organised

Trainers were damaged

The staff at care parks were extremely helpful after we’d left a mobile phone in the car after we’d parked up, they let us use the courtesy bus back to the car park to collect the phone at no extra cost

I explained why I wanted to cancel my membership and Anthony informed me there was a credit on my account and that if I wanted I could use it on my next delivery, I declined the offer and Anthony thanked me for my custom and cancelled my membership in a very professional and efficient way.

Sold me a watch that’s never worked and won’t give me a refund which they originally offered me poor customer services, Mathew from Ideal World informed someone would contact me this was on the 09/01/2023 still not heard anything. I’ve been in contact with customer services over 40 times but they’ve just ignored my last email, been going on now for 10 months would just like the watch to be repaired/replaced or a refund was offered a refund last July then told that Ideal World Shopping Direct had gone into administration in February pity they didn’t inform me until August after they’d offered a refund, hope by posting this I’ll get a call from them which resolves the issue to my satisfaction

Excellent service would definitely use again, pick up after arrival was prompt and very efficient

Contacted office to discuss details of policy who put the phone down & never contacted me back.

Flowers had opened up when they were delivered so only lasted a couple of days before they started to drop

Found the course to be easy to understand & would recommend to others,
had a couple of queries which were dealt with very efficiently.

I ordered the wrong parts & contacted buy spares to see if I could exchange the goods for the correct parts, I was advised that I could return the goods & get a refund the advisor couldn't give me the correct part numbers I required but if I filled the form in online giving them the serial number & model someone would get back to me within 48 hours, 2 weeks later I haven't had a response