Sara Clark

Lost my parcel, no communication. Lost my husbands the day after too! Terrible service! Avoid at all costs

Always great

I purchased some birthday gifts for my daughter and bought them early, only to realise afterward that there was a 14-day return policy. I reached out via email, and the team kindly agreed to extend the return window.

I had a similar experience around Christmas when I placed an order in November, just before the extended holiday return period began.

In my experience, Motel Rocks consistently delivers exceptional customer service—especially impressive for a brand that caters to a younger audience. Well done!

This is the second cloud topper I have bought, the first one (small double) is great. I decided to buy one for ourselves (super king) it’s still lovely but unfortunately too big and over hangs by about 40mm on each side.

I ordered a pair of shoes on Tuesday evening at 8 PM with free delivery. They were dispatched from Los Angeles at 10 PM and arrived by 1 PM on Friday. I love the shoes, and the company even offered free returns in case they weren’t right. This was one of the best customer experience I’ve had in a long time!

I ordered a dress and a t-shirt online, but unfortunately, the dress is too small. Since I liked it, I checked if I could exchange it. However, they want to charge me £2.99 for the return and then charge again for delivery. I called to ask if they’d offer free return or delivery as a goodwill gesture, but they refused, saying they’d have to do it for everyone. Diabolical customer service! I will now return both items and will NOT reorder.

I bought a Christmas present for my daughter in November, I called up to check the returns policy for Christmas presents and was informed that it came into effect from 25th November, because I had purchased a couple of things earlier they weren’t covered. They quickly made a note on the account to allow me to return. I guess I’ll only know if I need to return😀 However I was really impressed with a. They answered the phone quickly and politely and b. They were extremely helpful, which in this day and age is surprising

Item arrived within 2 days, unfortunately it was too big. Wick easy returns and refund issued as soon as I dropped it off with Evri. Excellent experience

Always good customer service, love octopus

So far so good, struggling a bit with GUI on the app and the fact that you need to view your messages on a browser and are not available in app

I haven’t actually tried the deodorant yet, however I ordered two (for me and my daughter), only one was delivered! There is no number to ring you have to contact them by email, it took over a week to get a resolution. After 3 days they emailed to say please confirm your address and email, even though I supplied them with customer number and order number. They then took another 3 days to respond. I had also complained about the dirty brown case that I wanted to return, they ignored that part of the email. It says you can cancel at any point, but the only way to do that is via email (good luck with that)!

These were for my mums 80th birthday, she is absolutely thrilled with them. They arrived in perfect condition x

Excellent customer service, always really helpful and great bedding too

I loved the knickers , however I did return them as they were too big and I would have liked a more short style not so high cut on the leg and more hipster, rather than high waisted. It’s such a shame. Customer service excellent and no quibble return

Excellent customer service, unfortunately had to return as they were too large. No quibble sent a courier at no cost and full refund in my account within 3 days