United Kingdom
Review of XDP
Our delivery of shower panels from Victorian Plumbing was dropped off the van by the driver, picked up and propped up against the van, bending the panels. The rude driver ignored and don't answer my wife when she spoke to him and also ignored the plumber who tried to talk to him also. He then drove off leaving a trail of polystyrene pieces across our driveway. If I ever have a choice, I would never use XDP again.
Review of Victorian Plumbing
Did not offer, despite advertising it, next day delivery !!
Reply from Victorian Plumbing
Hello Ray,
Thank you for your recent Trustpilot review.
I am sorry to see that we unfortunately don't offer next day delivery to your post code.
If an area is considered to be remote by our couriers then this option may not be available at checkout - apologies!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
If you require any further assistance, please do not hesitate to contact myself or our live chat team.
Paige @ VP
Review of Stebbings
Sales staff were great, very helpful indeed. Lots of cars to choose from and for any budget
Review of ao.com
Excellent all round, competitively priced, easy to order and excellent delivery
Review of Motorway
A good way to sell your car, however, the South African call centre was unfriendly, unhelpful and really couldn't care less.
Reply from Motorway
Hi Ray,
Thanks for your review. We are sorry to hear you had a poor experience.
We want to emphasise how important it is to us that our agents maintain a high standard of professionalism and courtesy in every interaction. It's essential that all sellers are treated with respect, and that our Support Teams are genuinely committed to understanding and resolving any concerns that may arise.
From listening to your calls with our Support Teams, we can see that you spoke to the teams once you completed your profile and when you were having difficulties and queries surrounding your documents.
Although we have found that the agents who spoke to you were polite at all times during the call, we can see that you received a request for a letter of authority when you had already advised a previous agent that the keeper of the vehicle would be with you on the day of collection. Unfortunately, as the agent had advised on your call with the Support Team on March 22nd, a previous agent that you spoke with did not note this, in error. While we are glad to see that the error was corrected and you were advised that the letter would not be required, we sincerely apologise for any inconvenience caused and rest assured, we have fed this back to the agent’s Team Leader for further investigation, and additional training will be provided to ensure our high standards of service are upheld at all times moving forward.
Whilst it is regrettable that your experience was not more in line with our usual high standards of customer satisfaction, we are pleased that you were ultimately able to sell your vehicle, and we wish you all the best going forward.
Kind regards,
Jason
Motorway Escalations Team
Review of Allianz car and home insurance
So easy to find and manage your account online. Best price out there also
Review of Britannia Movers
Shockingly expensive quote compared to Pickfords and Bishops. Also - DO NOT CALL THIS COMPANY ON THE FOLLOWING NUMBER 0845 6006661 - it cost me £6.55 for six mins for the privilege of asking them for a quote.
Reply from Britannia Movers
Dear Ray
Thank you for sharing your feedback. We're sorry to hear that you felt our quote was higher than expected. We always strive to offer competitive pricing while maintaining the highest quality of service.
We understand that pricing is an important factor in your decision-making process, and would recommend that you discuss your quote with the branch to see if they can adjust your quote to meet your needs. Our goal is to provide value and ensure that every client feels they are receiving a fair deal for the level of service we offer.
With regards to your comment on using our geographical 0845 number, I am very sorry to hear that your phone network provider has charged you for calling this number. Unfortunately though you will need to speak with them regarding the charge as this would be something to do with your phone contract terms & conditions.
We make every effort to ensure that existing and new customers can communicate with us effectively and affordably.
Our website offers quick online quotes, details of your local Britannia Member with published 01/02 landline numbers, head office 0208 number, contact forms and of course our national 0845 number. Calls to our 0845 number from a BT standard fixed landline or mobile are 5 Pence Per Minute (the equivalent to calling a standard UK landline). Some networks and phone providers may charge differently which we simply have no control over. If you have any further questions or concerns, please don’t hesitate to reach out.
We’re committed to delivering the best experience possible and would be happy to discuss any additional details with you.
Kind regards
BMI Customer Relations
Review of Quilter
Great company, so easy to work with and access your funds. Clear a concise communications and you can see at any point how any investments are performing.
Reply from Quilter
Good morning Ray,
Thank you for your review. It's great to hear that you've enjoyed our service.
Kind regards,
Kym @ Quilter
Review of Bowlandoutdoors
Do not buy from this company unless you are 100% sure that you will not have to return your item. Absolutely shocking customer service. I bought some Ariat boots on the 26th April, they didn't fit when they arrived so had to return them. I followed the process on their web site and the boots were signed for by them on the 5th May. Despite several attempts to contact them and ask for an update on my refund, as of today, 6th June I still have no refund.
Review of Harry's
Harry's are great, not only are their products fantastic, their pricing very reasonable and their delivery service superb, their customer services team are great as well. Answered my question really quickly and professionally. Highly recommend their products if you haven't tried them.
Review of Rural 4G Broadband LTD
UPDATE. I can't leave that reply. So, for the last time ... You were the rudest person I have ever spoken to as a customer, yes I swore, I do not deny that, but only out of total frustration of being repeatedly called a liar by you, you called your customer a liar! Said I hadn't spoken to anyone at your offices, said that you hadn't signed for my returned hardware despite me sending you the signed Royal Mail receipt. I sent you copies of several days of my call logs to your office to show that I called and had lengthy conversations with your staff. You were just rude and obnoxious and have zero customer relations skills. Oh, and I have since learned that you are vastly over charging for your equipment and services compared to other, better, suppliers.
I did indeed eventually receive a refund of the extra payment taken. Lauran was lovely and dealt with my issue promptly. However, I will never excuse the rude and quite frankly, borderline abusive, manner in which I was spoken to by the director, Ashley. He basically called me a liar. Terrible experience with them. The director, 'Ash' was rude and exceedingly unhelpful after charging me an additional month at £60. They denied ever speaking to me and agreeing to cancel my contract and insisting that I din't give notice to them in writing. Terrible customer service. They also denied signing for the equipment I returned, even though I had a copy of the signed receipt from Royal Mail. Not interested in customer service, they just want your money. DO NOT USE THEM. Use National Broadband instead, they are half the price for the exact same service.
Reply from Rural 4G Broadband LTD
Good Morning Raymond,
I can confirm the above has been dealt with and you have received your refund of the last payment that was disputed. We pride ourselves on our customer service and I am sorry you have felt you have not received it on this occasion but I am glad we have finally got this resolved for you. I apologise if you have felt that my customer service skills are not adequate but advising you that you need to give your 1 months notice to end your contract in the way of email or letter as per your contract and then swearing at me because you didn't want to do that I'm afraid from a business point of you it is unacceptable behaviour and we will not tolerate such behaviour. I wish you all the luck for the future.
Many thanks
Ashley Banbury
Rural 4G Broadband LTD
Review of ao.com
Fair price, delivery fine, fridge was dented on arrival and this was pointed out by the driver.
Reply from ao.com
Hi Ray
Thank you for your review.
I am sorry to see that your fridge made it to you in less than perfect condition. We never like to hear this and I hope the small discount we provided due to the damage put this right in some way.
We really hope that we see you again in the future Ray so we can earn those extra stars and if you ever need us, please get in touch.
Many thanks
Lee
AO
Review of AnyVan
Good web site, very easy to use and get a quote. However, on speaking to my removal guys I found out that they only got the job a few days before hand, even though I had booked a few weeks in advance. They were also told that they only needed three Luton vans to move our furniture. Luckily they turned up in an 18t lorry and had a large Sprinter van as we only just got all of our possessions into the vehicles. The guys that moved us were fantastic, but really would hesitate to use AnyVan again without TRIPLE checking what they were booking for us.
Review of American Golf
Good pricing and excellent service. Delivered next day and fitted perfectly
Reply from American Golf
Good afternoon,
Thank you for the 5 star review.
We really appreciate you taking your time to leave us a review. It's great to hear that you have had a great experience. We would like to hear of some more great experiences in the near future!
Thank you for choosing American Golf.
The AG Service Team
Review of Ellis Brigham Mountain Sports
Overall very good, although a tad slow service in store, quick delivery
Review of Dayinsure
Excellent on line service, easy to use and very competitively priced. Felt reassured by the fact that they are backed and supported by Aviva.
Reply from Dayinsure
Thank you for your 5 star review Ray, it's good to hear you thought our online service was excellent.
Verity @ Business Development
Review of Vision Direct
All the way through the order process, pay, then you get an email, sorry, we're out of stock of that. It'll be another week or so ... in the meantime, I'll have run out or lenses!!! Thanks for letting me know up front before I placed the order. I could have bought an alternative
Replying to your reply!
What you have stated is incorrect, when I rang to chase my order you ONLY THEN informed me that it was out of stock and not now due until the 8th of August, which is why I had no choice but to opt for an alternative.
Reply from Vision Direct
Hi Ray Haddow,
Thanks for your review.
I can see that you placed your order on the 26th July and that an expected delivery date of the 2nd August was given at that time. This is due to the sheer volume of lenses that are available in varying parameters and on this occasion your lenses did need to be ordered direct from the supplier.
On the 31st July you contacted us to chase your delivery, at that time the information we had was correct and we informed you that delivery should still take place on the 2nd August. We did also advise that should we receive any updates you would be informed on the 1st August which you were.
You called us after this and we discussed alternatives and I can see that a new order was placed and your previous order cancelled.
I will be in contact shortly to discuss in more detail.
Thanks,
Sarah
Customer Service
Review of Richer Sounds
The guys were very knowledgeable and helpful indeed. I would recommend visiting them for any of your TV or Audio needs. Also, price wise, they are as competitive as any other retailer.
Review of DFS Furniture
Ordered sofas which duly arrived on time, however, both items were stained badly and had three of the wooden feet missing and replaced with black plastic feet. Our large seat cushion did not fit as it was too big and overhung the sofa by 5-10 cmd. They immediately offered to send someone out to clean it as if this was a regular occurrence. I insisted on having both sofas replaced and am now awaiting a delivery date. Not the best experience and would think twice before ordering from DFS again.
Reply from DFS Furniture
Hello there.
Thank you for taking the time to leave us your feedback, it is greatly appreciated.
I am very sorry to hear the furniture arrived damaged, this certainly isnt what we like to hear.
Looking through the notes on your account, I can see that we have agreed to replace the furniture, the replacement is due to arrive with your local store in the next week or so. Once it has been received, the store will contact you to arrange a delivery date and time that is convenient for you.
If you wish to discuss this further please do not hesitate to contact us directly on 0333 9999777.
Kind regards,
Harley Bisby
Head Office
Customer Service
Tel: 0333 9999777
Review of Victorian Plumbing
Stunningly easy to navigate and to order, excellent customer experience from start to finish. Pricing is excellent and great value for money.
Reply from Victorian Plumbing
Thank you for such a glowing review Ray! It's brilliant to hear you have found your experience so far enjoyable. Would be fab to hear what you think of everything once it arrives.
Emily
