Damaged, incomplete and I'll fitting furniture
Ordered sofas which duly arrived on time, however, both items were stained badly and had three of the wooden feet missing and replaced with black plastic feet. Our large seat cushion did not fit as it was too big and overhung the sofa by 5-10 cmd. They immediately offered to send someone out to clean it as if this was a regular occurrence. I insisted on having both sofas replaced and am now awaiting a delivery date. Not the best experience and would think twice before ordering from DFS again.
Reply from DFS Furniture
Hello there.
Thank you for taking the time to leave us your feedback, it is greatly appreciated.
I am very sorry to hear the furniture arrived damaged, this certainly isnt what we like to hear.
Looking through the notes on your account, I can see that we have agreed to replace the furniture, the replacement is due to arrive with your local store in the next week or so. Once it has been received, the store will contact you to arrange a delivery date and time that is convenient for you.
If you wish to discuss this further please do not hesitate to contact us directly on 0333 9999777.
Kind regards,
Harley Bisby
Head Office
Customer Service
Tel: 0333 9999777