Sebastian Hirst

When setting up a private pension, I went with SJP on the basis of their legacy and my family's experience. Initially, all was well. Great contact with the partner and seemingly full clarity. Over time though, annual reviews became less consistent and the performance was entirely unclear - as were fees. An independent review also highlighted errors in the risk profile.
This is where it all started going wrong.
I filed a complaint requesting full transparency on the issues and the option of taking my pension elsewhere. It took SJP a full year, and many chases, to respond. In that time, no word from the partner.
The response missed (ignored) the point of the complaint entirely. On escalating this, I am now faced with: further lack of response from SJP and a letter from the partner telling me to find someone else to manage my portfolio. Oh but the kicker is I cannot withdraw my funds without incurring leaving fees for 6 years!
I am simply appalled.

Savannah cars is a place you instantly feel at ease dealing with. I met their buyer when first viewing the car then several sales guys thereafter. Everyone on site are both knowledgeable and super friendly. You can absolutely see how the 5* rating is earned.
Collected the car today looking better than new and with every last niggle solved; without needing to ask. This is a new level of buying a second hand car (and far more enjoyable than some of the main dealers I have experienced).

Katy at the Sidcup branch was great. Responsive, friendly and concise.
The process from the start (online) is pretty seamless and quick.
The only thing I would say is that the valuation system should be explained a bit clearer from the outset; ie that the first price given WILL go down (not might) as the showroom standards are pretty much impossible to reach for a car that has been on the road. Maybe showing examples of the grades 1 - 5 for example.

Identical experience to the reviews below. I posted an ad on Autotrader for a motorbike. Within hours had a message from a Kelly Smith. Multiple exchanges led to her asking me to obtain a Motorfacts report and she would come to view the bike the next day.
Vanished thereafter.
I messaged Motorfacts about the case and they simply respond that they are not aware of any such cases.

Cannot fault any stage of the process. I made initial enquiries at both the Hawley and Polhill centres on a couple of visits. Both were friendly, helpful and informative.
Placed the order and was given the time frame for installation which was spot on (12 weeks).
Graeme and Joe turned up and cracked on with the build. Both were cheery and clearly worked well as a team. Just 2 days later and I now have a lovely garden office and bike shed combo. Build and material quality are amazing.

I can only agree with the reviews online in terms of the expertise Matthew Riddell provides.

The product on offer is clearly top end quality and good value when you compare to competitor quotes (which are of lesser quality).
The only reason we are not going ahead is because it feels a bit over the top for our requirements (two 5ths of a building fit to live in being dedicated to bike storage).

Fine was issued correctly, however extenuating circumstances were taken into account and it was revoked. Very fair.

Absolutely top class.
First contact by phone call, during which I was able to go through the entire spec item by item to be confident I had chosen the correct ones.
Bike was dispatched exactly when stated at the time of order.
163 Strava achievements on my first ride seems pretty conclusive...!
Very, very happy.

Such a pleasure to deal with. My first choice of bike shop was messing around with the order, and B2W team could not have been more helpful and friendly on the phone in sorting out the necessary changes.

UPDATE: Order cancelled. Having written the below review, I found myself wondering why I was still going ahead.

I will update my review as I go through the process of acquiring a Ribble bike, as I feel it may be a bit of a journey.

STAGE 1 - The Purchase
After significant research I set my mind on the SLR. Got the cycle to work quote, sorted it all via B2W then went to place the order online...to find the price had dropped by £900. Seeing something was not right I went to the Bluewater shop to see what was up. Now the guys there are friendly enough but to be told 'looks like a website issue, can you wait a couple of days and try again' is an odd request when you are trying to hand over £4.5k.
I encouraged the guy to take my phone number and call me when the issue was sorted, which he did and also called later in the day to say the problem was fixed. Good.
Order placed, (estimated dispatch September) sent the C2W voucher with a request that they let me know all is sorted aaaaaand nothing.
5 days later and after an email chase, I went onto live chat (phones reporting over an hour wait) to be told yes yes, everything has been received and they will be processing it.
1. could have answered my emails to say so and
2. 5 days just to process an order?
Oh and checked my account, delivery is now November. Glad they had time to update that bit.

STAGE 2 - The Wait.
to be continued...

Clear descriptions, quick delivery, great prices and seemingly top products (can only base this on my own experience).

Such lovely clothes and always delivered quickly.

Disgrace. Unfortunately the comments about non delivery started appearing 2 days after I ordered a table and parted with over £500. Facebook page then closed, followed by the Etsy account. Fake phone number and non responsive to messages.
If something has happened meaning they can no longer operate that is awful, but then level up and answer/refund sums paid.

Wizzair cancel our flights this summer and retain a cancellation fee... Explain that one!?

Pretty awful experience so far. Sure the price is cheap, but that is where the advantages finish.
Within 24h of taking out the policy, I called to upgrade cover to fully comp...£72 admin fee for that. Can I cancel and start the policy again? (think cooling off period)...£75 admin fee for that. A few days later I get an email stating that a garage must be made of certain materials, wood not included (despite 3 lock on it. Hands up I did not read every page of the conditions) I call to review the cover...£72 admin fee for that (still in cooling of period). A few days of exchanges I finally get fed up and want to cancel. Sorry you are out of cooling off period...cancellation will now cost £200.
Reminder set to cancel at the end of the insured term and go elsewhere.
Customer service? Nope.

Really quick delivery, good quality sweets and more than generous quantities.

Very long wait (just under an hour) but handled quickly once connected.
p.s. Still waiting for the confirmation email that a replacement has been ordered

UPDATE. Extra star added as call received from Lucy in VP trustpilot team. Order corrected and confirmation received as promised. A real saving grace!

Really good beanbag at a great price (the special offer helped but would even say it is well worth the full price). Delivery exactly when stated.

Great prices and speedy delivery. Will certainly order again from here

Excellent service. Quick dispatch of the kit and results returned within the stated time. I especially appreciated the phone call from the nurse to review results even though all was clear. Very comforting