LP

Lee Palmer

United Kingdom

Reviews

Review of Stacees


Rated 1 out of 5 stars

DO NOT USE

DO NOT USE - RETURNS IN CHINA. If you planning on returning, dont bother, dress arrived with an enourmous waist, would not fit any normal teenager. Returns are a nightmare. 7 messages backwards and forward then told to send at OWN COST to china with high fees

April 11, 2025
Unprompted review

Reply from Stacees

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Review of Soly


Rated 1 out of 5 stars

Poor installation, damage to property, mis-sold

Poor installation, ignored for 16 weeks after damaging our property.
We instructed Soly to install our solar panels. The initial REMOTE constellation was incorrect and the fitters realised, not only was there a chimney in the way but they also did not take into account a window. Error 1.
They then fitted the solar, with unsighltly cables everywhere, they take no care and literally throw the external cables outside your property. Error 2.
Lastly they broke all the tiles on our roof and did not tell us which in turn caused leaks.
Soly then ignored us for 16 weeks after calling and emailing no reply. It caused thousands of pounds of damage, which they refused to pay out. They offered us £250 in compensation, I would AVOID and use a company which cares.

February 13, 2025
Unprompted review

Reply from Soly

Dear Lee,

Thank you for sharing your feedback. We sincerely apologise that expectations were not met on installation day, for the damage this has caused and for the lack of communication you experienced.

A member of our team has been in touch and we have done our best to address your concerns and work towards a reasonable and fair outcome.

Your feedback has been taken seriously and passed on to our senior management team as we strive to improve our service.

If you have any further questions or require further assistance, please do not hesitate to contact us.

📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710

Sunny Regards,

Rosie ☀️

Review of BetterBathrooms.com


Rated 1 out of 5 stars

poor customer service - premium rate numbers

If you need to return anything they only have a premium rate number on their website. Arrange collection then had an email the next after it was collected saying that we are arranging a collection? they clearly have poor customer service. I would like my refund, returns number: 78854404

January 27, 2025
Unprompted review

Reply from BetterBathrooms.com

Hello Lee,

I'm sorry for the issues you have experienced with returning your item. I've arranged for a case manager to give you a call back and discuss this further within 2 working hours. If you have other concerns, please let us know.

Kind Regards,
CS Team

Review of Fisher & Paykel (United Kingdom)


Rated 5 out of 5 stars

Paul was excellent

Paul was excellent

February 27, 2024
Unprompted review

Reply from Fisher & Paykel (United Kingdom)

Thank you for taking the time to review your recent service visit by Fisher & Paykel. Your comments are much appreciated and will be fed back to the technician that attended.
 
Thanks,
Fisher & Paykel UK

Review of Designer Carpet Outlet


Rated 1 out of 5 stars

Terrible company - avoid at all costs

Terrible company! I ordered a carpet, it was recieved much more damaged then stated. It took 5 weeks to collect! terrible customer service, Caedan does not reply to email. i finally got a refund 11 weeks later, however, they have deducted fees! avoid this company is a scam!

August 8, 2023
Unprompted review

Review of Cube Carpets


Rated 1 out of 5 stars

Terrible - avoid at all costs

Terrible company! I ordered a carpet, it was recieved much more damaged then stated. It took 5 weeks to collect! terrible customer service, Caedan does not reply to email. i finally got a refund 11 weeks later, however, they have deducted fees! avoid this company is a scam!

August 8, 2023
Unprompted review

Reply from Cube Carpets

Hi Lee, It's a shame you feel the need to keep this negative review, considering your email stating you will change it as the matter is resolved.

Your item was unfortunately damaged during transit by DX and you have received a FULL refund, with no fees deducted.

As you are aware, Caedan has not been an employee of the business for several weeks and the delays were due to you emailing him individually, instead of the sales email.

We understand your frustration but the moment you notified us of your issues, it was resolved.

Unfortunately, damage in transit does occur from time to time.
We try our best to reduce the risk of damage, as we want all our customers to receive their carpets in the condition it left us.

All the best.

Review of Roborock


Rated 1 out of 5 stars

AVOID - Poor quality items that inevtiably break

AVOID - Roborock broken after 9 months, bought from Techinn who are equally as useless. They simply ignore you and pass the buck of who is responsible. Are very poorly designed vacuum that seems inundated with issues - which everyone has do not buy one of these - they useless!

March 29, 2023
Unprompted review

Review of Techinn


Rated 1 out of 5 stars

Terrible company do not use

Terrible company do not use! item broken after 10 months of use. Was under warranty but they continually (in spanish) tell you that you cannot return as you should contact the manufacturer - this is illegal and therefore this company is breaking the law After many mixed messages - they said return to spain - and we pay the cost! also illegal. We will be reporting this company to trading standards and reulctantly returning our very expensive item - although not convinced they will retund us!
Order number is 29319238

March 20, 2023
Unprompted review

Reply from Techinn

Hello Lee,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.

If you need more information or assistance, please contact our returns&warranty department, you will find the corresponding information in your account.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Kind regards

Review of Bershka


Rated 1 out of 5 stars

Terrible online service, returns are not refunded

Terrible company, i shall not use again! Ordered online recieved damaged, i was told i could not exchange, so i made another order. Then returned the damaged item. I had an emailing acknowledging they had recieved but it was the wrong the order (they looked up the old one) now they are ignoring and have not refunded me. I am taking this to trading standards - avoid this company!!

December 7, 2022
Unprompted review

Review of Virgin Experience Days


Rated 1 out of 5 stars

Impossible to contact

Impossible to contact! if you need to re-schedule due to covid, there is no way to contact them! they have an online chat (of which they are never online!) plus a whatshapp or twitter which takes 3 days to reply! they need a phone line - utterly useless!

August 22, 2022
Unprompted review

Reply from Virgin Experience Days

Hey Lee,

Thanks for getting in touch and we are so sorry for the delay it has taken for us to get back to you! We are working our hardest to try and get back to our customers as quickly as we can, however we are experiencing such high email volumes at the moment. We truly appreciate your patience with us as we know the delay time is not at all ideal. We can confirm our responce time for WhatsApp and socials are 24 hours, meaning all enquires via these channels must be replied to during this time scale. Should your enquiry be missed, we always follow-up with an email! If you would like an agent to talk with you on the phone, please do request this in your contact with us and we will be more than happy to comply.

Review of Evri

Review of Cormar Carpet Company


Rated 1 out of 5 stars

There is clearly a huge problem with…

There is clearly a huge problem with the Cormar Sensations Carpet. IVe complainted but go nowhere. I have had an independent inspector (commissioned by Cormar) who did not agree and said there is nothing wrong with the carpet. I hugely dispute this as the carpet has bobbled and looks AWFUL!!!!. Ive wasted thousands of pounds on a cormar carpet that I will now have to replace after 10 months, a complete waste of money - and it seems im not alone! DO NOT BUY CORMAR SENSATIONS CARPET

February 20, 2019
Unprompted review

Review of HSY


Rated 1 out of 5 stars

No communiciation. Do not buy from this company.

Received a damaged roll of wallpaper. They sent out a new one without asking and asked for the damaged return to be returned with no communication. I tried to return an undamamged one, i sent back and had no replies and am now out of pocket. Taking the matter up with Trading Standards, as has been classed as fraudulent activity.

April 4, 2018
Unprompted review

Reply from HSY

Hello Lee Palmer,

Thank you for taking the time to leave a review regarding your purchase, we are sorry to hear of the trouble that you have experienced with your order.

Reviewing your order we can see an investigation is underway regarding the return of wallpapers back to us along with the damaged wallpaper that you have reported.

In no way are a fraudulent company, our customer service team leader is reviewing the details of this and is in contact regarding this. We do hope to have this situation completed shortly.

Kind regards,

Fashion Interiors.

Review of eDecks


Rated 1 out of 5 stars

Appalling - Placed various orders are WRONG OR DEFECT

I would not recommend this company. we placed various orders all was reject wood and not of good quality, Replacements were impossible, customer service not interested. They also dont believe anything you say. STEER CLEAR OF THIS COMPANY ABSOLUTE NIGHTMARE!!!!!

June 9, 2015
Unprompted review