Terrible company do not use
Terrible company do not use! item broken after 10 months of use. Was under warranty but they continually (in spanish) tell you that you cannot return as you should contact the manufacturer - this is illegal and therefore this company is breaking the law After many mixed messages - they said return to spain - and we pay the cost! also illegal. We will be reporting this company to trading standards and reulctantly returning our very expensive item - although not convinced they will retund us!
Order number is 29319238
Reply from Techinn
Hello Lee,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
If you need more information or assistance, please contact our returns&warranty department, you will find the corresponding information in your account.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards