Liam

One year of frustration with my unreliable faulty car—and complete incompetence from Tusker.

If you're considering Tusker, I urge you to read the 1-star reviews first. If anything goes wrong with your vehicle, expect to be ignored.

I’ve had a Volvo EX30 that consistently fails to unlock. It’s now booked in for its third inspection with Volvo. Meanwhile, Tusker has been appalling to deal with—phone calls and emails go unanswered, and I’ve gone weeks without any communication.

Because the contract is between my employer and Tusker, they seem to think they can treat customers however they like.

Save yourself the stress. Take your money elsewhere.

318 days with a faulty Tusker car.
Stuck in a contract with no help from Tusker or Volvo.
Avoid!!

I currently lease a Volvo EX30 that regularly fails to unlock, and sometimes unlocks itself. Amoungst many other electrical faults. I've contacted three separate Volvo dealerships, none of which have been able to diagnose or resolve the issue. Their response? Disinterest and confusion.

Since April, I’ve been stuck in a cycle of back-and-forth with Tusker. Despite repeated requests, they’ve failed to provide a final response that would allow me to escalate the matter to the BVRLA.

The contract is between my employer and Tusker, yet I’m the one stuck in the middle, paying for a faulty vehicle.

I’ve already gone through the complaints process with both Volvo and Tusker, but it’s led nowhere. Because this is a salary sacrifice vehicle, the Consumer Rights Act 2015 doesn’t apply, which seems to leave Volvo and Tusker free to treat customers however they wish, with no accountability.

Owning this vehicle for nearly a year has been incredibly stressful and embarrassing. Every time I go to use it, I’m left hoping it will actually unlock.

This level of incompetence and disregard for customer safety and service is unacceptable. If you're expecting accountability, timely support, or even basic communication — look elsewhere.

Please BEWARE!!

If you're considering a Tusker vehicle lease, I strongly urge you to read the 1-star reviews first — they mirror my experience.

I currently lease a Volvo EX30 that regularly fails to unlock, and sometimes unlocks itself. Amoungst many other electrical faults. I've contacted three separate Volvo dealerships, none of which have been able to diagnose or resolve the issue. Their response? Disinterest and confusion.

Since April, I’ve been stuck in a cycle of back-and-forth with Tusker. Despite repeated requests, they’ve failed to provide a final response that would allow me to escalate the matter to the BVRLA. Their last communication was on August 4th, promising that their maintenance team would contact me “ASAP.” It’s now late August — and I’ve yet to hear a single word from them.

This level of incompetence and disregard for customer safety and service is unacceptable. If you're expecting accountability, timely support, or even basic communication — look elsewhere.

I have Bupa insurance through my employer and used the policy for counseling. I paid my £150 excess at the start of treatment, but a couple of months later I was billed another £150. I paid it, assuming it was correct, but later realised I’d already paid the excess.

After investigating, I discovered my account had been cancelled and restarted—apparently due to my employer. Bupa said they couldn’t help and dismissed my complaint. My employer contacted Bupa’s account manager, who confirmed I’d overpaid and that I’d be refunded. On 21/06/25, Bupa emailed to say I’d receive the refund within 21 days.

It’s now 25/07/25. No refund. I’ve chased multiple times. I was told the payment was approved on 22/06/25 and to wait 21 working days—despite their original email saying 21 days. I’ve emailed customer relations again, but still nothing.

This experience has been incredibly frustrating. I’ve been left out of pocket for over a month, and Bupa’s lack of urgency and accountability is appalling. I expected better from a company of this size and reputation.

If you're considering Bupa, be cautious. Don’t assume things will be handled efficiently or fairly. Make sure you track every charge and follow up relentlessly.

The reviews speak for themselves. I will do my best to never fly with BA again.
I was booking flights for a holiday. During the booking process I was prompted to log in to my Frequent Flier Account for additional benefits. I entered my account details but I was met with a message stating my account details had been leaked during a recent security breach. So I had to create a new password, to log in to my account. After creating a new password and finally logging in, my flights had disappeared. So I had to start from scratch.
Once I had selected all flights (6 of them) the price had increased by £100. So I had no option other than suck it up and pay the higher price.
After the booking I raised a complaint. Weeks went by without hearing anything. I contacted customer services through webchat. They told me the complaint was automatically disregarded. I asked how can they automatically disregard complaints?
They had no idea and sent me an online form to fill-out. After completing the form I tried to submit it. A message appeared saying the form cannot be submitted. I asked the customer service advisor for some help. They said there's nothing they can do and I have to open A new case.
They clearly don't care given the thousands of unhappy customers here.

I have a Volvo EX30 which I took delivery of in October 2024. Within the first few days I started having issues with the car. The car wont unlock and it unlocks itself. During the winter months the condensation inside the car was terrible. I had to have the blower on full, all the time whilst driving to keep the windows clear. The stereo often has no sound. To reset the screen, you need to use the buttons on the steering wheel, which don't work.
I have been to three separate dealers regarding these issues but none of them are interested, The car came from Raychapman motors. but they're over 300 miles away from my home, so they told me to contact my local volvo dealer. So I contacted Volvo at Stirling. Who couldn't look at the car for over two months.
After inspecting the car, they said they are aware of all the issues, but they have no solutions for any of them. And said, they hope a future software update would fix the locking/unlocking issues.
So I contacted tusker (the leasing company). They advised to book in to another Volvo dealer. So it was booked in to Newbridge. Another two month wait.
With the exact same outcome. Not interested in fixing the faults.
I wish I had looked at the reviews for Volvo before getting the car.
Do yourself a favor and DO NOT BUY A VOLVO.
I have had this car for 8 months now. A car that you cant get into or unlocks itself in the middle of the night isn't great.

I Got a quotation to sell me bike. They offered me £5095. I knew my bike was worth a lot more than that. I found another bike at a dealer that I liked. So I got a quote from them to part exchange. They offered me £7000. Please stay away from these crooks. They obviously prey on people in desperate situations. I was bombarder with phone calls and text messages on a daily basis. It’s disgusting how they operate.

I closed my credit card in March 2024. I cleared the account balance and received a letter a few days later confirming the account was closed.
On the 25th of May (8 weeks later) I received a text message stating I had missed a payment and I was to make payment immediately. I thought it was spam. I had no other contact from Nat West.
Last month I checked my credit rating as I was going to apply for a new credit card. To my surprise my credit rating had went down and there was a missed payment recorded on my file. I have never missed a payment for anything.
I called Nat West customer service. I spoke with a very friend gentleman called Martin. Who sincerely apologised and promised me he would sort this out. He told me even though the account balance was cleared new interest was generated. £12.50. He told me he would clear the outstanding unfair balance and log a complaint. He assured me 1 million percent a complaint had been logged and all of this would be taken care of and I could forget about it.
3 weeks go by and I haven’t heard a thing from Nat West. I called customer service again. Sit on hold for 1 hour. Eventually get to speak with Joe. He tells me he can see a complaint raised but doesn’t know who is dealing with it. Told me he will call me back, to save me waiting on hold. He or anyone else hasn’t called me back.
I’m so angry about this.
Take your business and money else where. I wish I’d came on here before to see these reviews!

Bought an American style fridge freezer. Lasted just over two years. Started tripping electrics in the house. Phoned fridgemaster, they weren’t interested. I wish I had checked the reviews here first. Before spending £600 for it to last two years. Disgusting.

Had a trip booked for May 2020 which obviously had to be cancelled due to the pandemic. My tickets were only valid until September 2020.
This was extended to March 2022. This is not a reasonable amount of time to rebook around school holidays and travel restrictions, etc.
Every other booking or voucher, I have had with any other company, has been extended or honoured due to the pandemic. Which is only reasonable.
I have been told by DisneylandParis my tickets are no longer valid and no other extension will be granted.
Disgusting, will not be visiting now.

Been waiting on a refund for 3 months for a cancelled event. Contacted them numerous times. Keep being told the refund has been processed but it clearly hasn’t. Will not use them again. AVOID.

PLEASE AVOID, GO ELSE WHERE. Hands down the worst company I have ever had to deal with.

Ordered my sofa with a really nice saleswoman who could not have been any nicer. Unfortunately she misspelled my surname, which caused a massive headache. I'm human and appreciate these things happen, even when using the phonetic alphabet. The hassle I had trying to contact customer services was unreal. If you are thinking about buying from sofology, try and contact customer services first. I guarantee you will not be able to contact them through any platform. If you call them you'll be on the phone for hours. Any of their other options on their website they simply ignore. If you want to speak to someone in sales though you will get put straight through within seconds. I finally got a delivery date after weeks of trying to contact them. My sofa did not arrive, no contact from anyone. Tried again for a couple of weeks to find out where it was. Put in a complaint which has been ignored, not even an acknowledgement. My sofa finally arrived after weeks when i was told it would be delivered within 14 days. I paid for a cleaning kit £40 which i did not recieve. Please,Please, Please take your money elsewhere.

Booked an appointment online. Garage didn't know I was coming. So appointment took longer than expected. But the process was fairly simple. Got £1000 more than we buy any car offered.

I have used tyre leader a few times now. Was a bit hesitant due to reading some negative reviews. However, I've had no issues at all. Always been the best price for tyres and delivered promptly.

Quick delivery, correct product, great service. Would shop again.