Awful. Are they reading from a script?
Well, where do I start with Blink Customer Service. Having recently retired as a Director of a software company and responsible for managing client accounts, I think I understand when I am being 'punked'! I could repeat all the issues experienced since June by the other 1 star reviewers, but suffice to say I have received the same runaround from 3 so called CS advisors with 3 separate issues. My last response was to ask 'Amit' if they were working through a script, having repeatedly suggested fixes back to me that I had already tried.....at least twice each! The detail of each step taken had already been relayed to them in an extensive report, both to the Blink Forum and also technical support. The final position is that they are no longer responding to my emails. The system does the job when it works, but as soon as you need CS, take it as read you will be given the runaround if you already have some knowledge how to manage these systems, networks and reconnecting. Things I would suggest appear to be issues that CS don't recommend to you, without taking you through numerous other steps first:
1. Always ensure the Sync Module is connected to 2.4ghz only, use an extender if necessary and force it to use only 2.4ghz. The cameras are designed to work on 2.4Ghz, but the Sync Module WILL connect to a 5Ghz network if not forced off it.
2. If it randomly stops recording clips to a local USB Drive, and you know the Drive meets the minimum standards set by Blink, switch the Sync Module to a different network. This should force the cameras to fully reconnect and start saving clips again. Then try switching back to your preferred network.
These two suggestions alone should resolve most connectivity issues.
As an aside, as soon as I stopped the paid subscription, and switched to storing all my clips locally, my system started playing up. Chances are you will have a completely positive experience as long as you keep paying.
July 31, 2025
Unprompted review